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Last updated on: November 8, 2024
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138Rental Locations
58Airport Locations
Map View of Car Rental Locations in Rome
RentSmart24
8.8/10
NOLEGGIARE
7.0/10
DRIVALIA
5.0/10
Alamo
7.9/10
Budget
6.1/10
Record Go
5.5/10
Dollar
7.2/10
Europcar
7.3/10
GREEN MOTION
7.7/10
GOLDCAR
5.8/10
Locauto
8.3/10
Hertz
8.0/10
Sicily By Car
7.9/10
AVIS
6.4/10
Rental Plus
8.0/10
italy car rent
6.1/10
OPTIMO RENT
8.4/10
Enterprise
8.3/10
Centauro
8.4/10
AUTOVIA
10.0/10
Target Rent Italy
5.8/10
OK Mobility
8.5/10
Shouqizuche
7.5/10
Leasys
6.8/10
ecovia
7.5/10
Maggiore
6.9/10
Rhodium
5.9/10
Firefly
7.2/10
Interrent
7.2/10
PAYLESS
5.0/10
autoclick
8.0/10
Keddy by Europcar
7.3/10
SURPRICE RENT A CAR
3.3/10
Reviewed: November 1, 2024
AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting
Reviewed: May 30, 2024
awesome service very professional and the whole process was very smooth international license was required thiugh
Reviewed: May 26, 2024
Just to be safe, bought 59 Euro insurance at their store. Returning the car was extremely smooth.
Reviewed: November 1, 2024
I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.
Reviewed: October 18, 2024
Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
Reviewed: September 30, 2024
They tried very hard to sell me extra insurance that was already covered. They were practically insisting.
Reviewed: September 25, 2024
Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered, Price was excellent. Staff helpful
Reviewed: September 6, 2024
I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.
Reviewed: October 30, 2024
No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?
Reviewed: July 22, 2024
I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.
Reviewed: July 9, 2024
The car had scratches all over. We provided photos taken at the time of pickup to prove that the damage was already there. We reported it to the rental company on site, and their staff agreed, but they still came to charge us for the damages.
Reviewed: April 22, 2023
Everything is fine unless there's an issue; the efficiency of solving problems abroad is really low.
Reviewed: February 23, 2023
The platform's assistance was futile! The local car rental company completely disregards the domestic platform. It was terrible!
Reviewed: July 15, 2024
Very good, picking up and dropping off the car was very smooth, especially convenient at the airport.
Reviewed: October 6, 2024
Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.
Reviewed: July 17, 2023
The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.
Reviewed: March 23, 2023
Terrible. I've rented cars in Europe twice and it's always been extremely bad. Insurance details are not explained and they say it's free. When settling the bill, they charge an extra 3000 RMB. Be cautious in the future.
Reviewed: April 20, 2022
Budget has charged me 80 euro more than contract because of 30 minutes of delay.
Reviewed: January 22, 2024
I highly do not recommend this company. First, there was no shuttle bus at the airport. Most likely, you will need to take a taxi to the rental location, which takes about 10 minutes and costs 15 euros. Secondly, the prices quoted on-site were completely different from the booked prices. The staff will try to persuade you to rent at a higher price and buy insurance through bargaining. Just firmly say no in such situations. I ended up with two reservations by mistake, so one of them was refunded later without issue, but the refund on the day was very troublesome.
Reviewed: September 26, 2024
O carro era otimo, nos atendeu muito bem. Mas nao gostei da cobrança em valor alto no meu cartao de credito no ato da locacao. Na semana anterior, alugamos pela QEEQ tambem, pela Budget, que opera com a Avis, e a cobrança foi muito menor que com a Dolar-Hertz. Outra questao quem com a Dolar-Hertz, o seguro AXA- QEEQ só funciona por reembolso, ou seja, voce precisa pagar qualquer extra e depois negociar com o seguro. Já com a Budget- Dolar nao, o seguro AXA-QEEQ cobre os extras automaticamente. Tivemos nosso voo partindo de Malpensa cancelado e tivemos que mudar o ponto de devolução do carro para Bergamo. Ligamos para a Hertz- Dolar em Malpensa que nos informou que nao poderia fazer a mudança! Fui num balcão da Hertz-Dolar em Verona e felizmente a alteração pode ser feita sem custo extra e facilmente. Mas foi um stress com o atendimento pelo telefone. Por fim, na devolução do carro em Bergamo, o funcionario recebeu o carro mas nao deixou 100% claro se estava rudo OK sem extras. Resumindo, nao pretendo alugar novamente pela Dolar- Hertz, e recomendo a Budget- Avis.
Reviewed: July 11, 2024
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
Reviewed: October 12, 2022
Upgraded the car but no explanations about the car functions...very long waiting and
Reviewed: July 23, 2020
Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min
Reviewed: September 10, 2019
We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.
Reviewed: August 14, 2019
We were in the waiting line 1.5 hours late. We waited another hour before we were called to the counter. The lady at the counter said "we were over 2 hours late and hence they gave our car away". She then started offering us a different car for 300 euros more. I explained our reason being late which was not in our control. The lady said we don't have any other options. I then asked for a smaller car which she was able to give us for the same cost. I asked if the cost could be reduced since I am getting the same car and the answer was no. I was at the mercy of the company and had to settle with what I got. Just poor customer service!! Especially since we had a reservation
Reviewed: September 24, 2024
car was paid for prior to pickup. the lady at the counter told me it was 14€ per day for extra insurance but then ended up charging my card 35€ per day. there is also an additional charge for roadside assistance which i did not ask for but they placed in my bill. They also charged 169$ CAD to my card and i cannot find out what this charge is for since the car was paid for prior to pickup.
Reviewed: July 21, 2024
The car had previous damage, and no one inspected it when I picked it up. Fortunately, I took a video, so I avoided an insurance trap when returning the car.
Reviewed: November 11, 2022
The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.
Reviewed: September 12, 2024
Absolute shambles. Waited over 3.5 hrs to get the car. Long line, not moving, no cars, not much staff. After getting to the counter, had to wait another 30mins for my car as it wasn't there ? Resulted in me missing a paid activity which I.belieb I should be compensated for at the very least
Reviewed: January 5, 2024
Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)
Reviewed: October 3, 2019
Nous avons été facturé de 180 euros pour une vérification de pneu sans nous en avertir Au moment de signer la personne nous a simplement dit qu Il sagisait d'un papier attestant que nous avions rendu avec le plein d'essence
Reviewed: September 26, 2019
Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....
Reviewed: June 21, 2024
Overall good, the only downside is receiving a car with less than a full tank. This happened all three times in Italy.
Reviewed: June 20, 2024
This is the one we are most satisfied with. The car they provided was great.
Reviewed: July 15, 2024
There are too many one-time charges. They charge by the fuel level, and there's also a deposit. I returned the car on Saturday, but the store was closed, so I had to just park and leave the keys.
Reviewed: July 29, 2024
Overall, it was quite good. The drop-off process was efficient, with no damage or accidents. They upgraded me from a Peugeot 208 to a Citroën C3 manual diesel. The car had over 80,000 kilometers on it. I had to add AdBlue myself, costing over 16 euros. QEEQ mentioned I could get reimbursed from the rental company, but I threw away the receipt. Sisilybycar doesn't charge extra for cross-country trips, which is great!
Reviewed: July 28, 2024
The service attitude of the car rental company is good, and the car's condition is also decent. However, during the return process, it felt like they were trying to charge you unnecessarily, being extremely meticulous and picky about every scratch, which made me uncomfortable.
Reviewed: July 21, 2024
The car I actually received was in terrible condition! The left side mirror was covered in tape and looked ready to fall off, and there were several scratches on the body. Though they did point these out when I picked up the car and told me to take pictures, they still charged me 500 euros for dents that were barely visible unless you looked closely when I returned the car! Fortunately, Zuzuche helped me with the compensation, but I would still suggest everyone avoid this rental company.
Reviewed: July 27, 2024
Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.
Reviewed: July 16, 2024
The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.
Reviewed: March 3, 2024
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
Reviewed: July 25, 2024
I chose Rental Plus because it had good ratings, and the actual experience was indeed excellent. You can choose it with confidence. The pickup process was fast, there was no hard sell on insurance, and the staff were polite and friendly. The car return inspection was very relaxed, and the pre-authorization was released about a week later.
Reviewed: July 2, 2024
The staff on site had a very bad attitude, and we could never get through on the phone. The online customer service was also unresponsive. It is impossible to return the car at the airport; you have to return it between 9 am to 8 pm when staff are present. I had to return the car a day early. I arrived at 7:50 pm and was constantly reproached for being late as they were about to close.
Reviewed: July 24, 2024
Avoid this rental company, they are a scam and overcharge severely. The contract listed 11 damages on the car when we received it, and after inspection, we added 6 more. When returning the car, the staff made a fuss over a tiny pea-sized scratch on the bottom of the car and asked if I had a photo. Who takes pictures of the bottom of the car? They then claimed it was new damage caused by me and charged me 150 euros. Complained to the rental platform and the rental company, thank you.
Reviewed: January 9, 2024
Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.
Reviewed: January 7, 2024
Terrible, they did nothing and charged me four or five thousand. It's a scam.
Reviewed: April 20, 2022
First of all, we got Fiat instead of Opel. But the worst thing was happened at the end. We dropped off the car and were told that was a damage, actyally itvwas some slight attrision on the bumper. We are definetly not involved in its appearence - may be it was not be marked, since it does not look like damage. However we were charged. Now we are trying to get the compencation since we have the ensurence. Meanwile the answer that we got from QEEQ was not relevant to our request. Another unpkeasant thing: we payed in advance for the gps, but at the drop of we were cgarged again for tge gps.
Reviewed: November 2, 2021
Excellent service. Need to provide better instructions on how to get from airport to their station. We took almost 2 hours to find them.
Reviewed: October 23, 2019
It was nice service except that they tried and did sell a washing service which I never had in my previous bookings
Reviewed: July 18, 2024
Enterprise is a well-known car rental company. I've used them several times when traveling abroad, and they are quite reliable. The actual car we received was quite large, with no problem fitting all our luggage. However, their 24-hour emergency contact number often doesn't go through, which is a poor experience.
Reviewed: July 18, 2024
I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.
Reviewed: March 29, 2024
The attitude was very poor because I didn't buy insurance.
Reviewed: July 16, 2024
I think this car rental company is excellent. The car was very comfortable to drive. The staff were friendly and provided thorough service. The paperwork was handled quickly and conveniently. The price was reasonable with no hidden fees. Overall, the experience was very pleasant and I will choose this company again in the future.
Reviewed: May 27, 2024
Very satisfied. They don't forcefully upsell additional services and provide friendly reminders and introductions, which we should understand and respect as part of their job. We received a vehicle of the same class, showing nearly 100,000 kilometers, with an old interior, but the driving performance was quite good except for insufficient power on slopes. We chose to return the car at Florence Airport, and objectively speaking, the service there was better — the staff were sincere and enthusiastic. Of course, all good and bad experiences are mutual, and I believe they also felt the same sincerity and enthusiasm from us.
Reviewed: June 4, 2024
They were incredibly meticulous about damages. There was a very small scratch on the front fender, and they documented it and reported it to the manager for a fee. I recorded a video when picking up the car, but I didn't notice that spot and skipped over it. I've rented from Enterprise, Budget, Avis, and Europcar before, and none of them inspected the car like this. It's obvious they're trying to rip off customers.
Reviewed: March 13, 2024
Their attitude was mediocre and standard. They tried to sell me insurance. When I refused, they didn't push further, but their attitude immediately worsened. The downside is that after returning the car, I only received a simple handwritten receipt. There's been no email regarding any charges, and I am currently in contact with the rental company for resolution.
Reviewed: May 26, 2023
Overall, the service was great with a good attitude. They provided service in English. The car was very clean at pickup, and the return inspection was very simple. Highly recommend, they don't scrutinize too much.
Reviewed: May 26, 2023
Overall service was good, with English support. The car was very clean at pickup and the return inspection was very simple. Recommended, as they don't check thoroughly.
Reviewed: April 1, 2021
I couldn't find the store at the airport because the rental company didn't even go by that name. This ultimately wasted 3 hours of my time. They then told me they would switch my booking to another company and refund the difference, but the difference was never refunded. They also said I was forced to buy some kind of pandemic insurance. This situation is clearly the rental platform's fault as they didn't verify properly, leaving the consumer to bear the responsibility. It's been two months, and I'm still waiting for my money back. This is truly disgusting. I hope you go bankrupt soon, and I hope you encounter someone harsher than me so you suffer immensely. This whole company is shameless.
Reviewed: May 3, 2024
Easy to find within Rome Termini station, good service. Insurance is recommended but not mandatory, no further sales pushes after refusal.
Reviewed: September 12, 2023
The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!
Reviewed: July 19, 2023
The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.
Reviewed: June 15, 2023
Micheal at check out when returning vehicle was great.
Reviewed: June 14, 2019
Very convenient, both pick-up and drop-off were smooth.
Reviewed: September 21, 2018
The upgrade was not clearly communicated, otherwise we would have refused the extra charge.
Reviewed: August 5, 2018
When picking up the car, we were told that the reserved vehicle was unavailable because it never existed in the first place. We were forced to switch to a Jeep SUV. The staff's communication was indifferent, and their work efficiency was very low.
Reviewed: October 29, 2022
I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.
Reviewed: September 21, 2022
Waited over 1-1/2 hours to pick up car But staff was very polite and courteous
Reviewed: July 29, 2022
Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.
Reviewed: October 27, 2021
I was upgraded with an Oprl Corsa 1.2 and was nice to drive.
Reviewed: February 26, 2020
Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.
Reviewed: November 25, 2019
Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .
Reviewed: July 3, 2021
The gearbox couldn't shift under normal driving conditions, and the company took too long to address the issue. They also refused to replace the vehicle with the same model.
Reviewed: October 18, 2019
We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.
Reviewed: August 22, 2019
After over an hour wait to get to the desk, we found out they didn’t have the car we had paid for or an equivalent. The fiat 500 wasn’t quite the Mercedes we were expecting. Worst car hire experience ever.
Reviewed: August 10, 2019
I felt this Tiburtina location was a little more shady than the other one in Roma Termini. The employee told me he was going to give me a White Fiat 500, but then he gave a Blue Fiat Panda (which is a bigger car with less category) so he can charge me extra.
Reviewed: October 28, 2019
The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.
Reviewed: September 26, 2019
Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying). Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.
Reviewed: September 23, 2019
Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.
Reviewed: December 22, 2019
The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle. I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position. The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.
Reviewed: October 15, 2019
All great, still waiting for my reimbursement but all good. The car wasn’t that powerful but did the job
Reviewed: August 29, 2019
the drivers window was faulty and didn't always work
Reviewed: August 14, 2019
La voiture parfaite. R A S Par contre le sentiment et certitude d'arnaque à rajouter 160€ à notre budget modeste sont à déplorer... Les frais de cautions inadmissible !!!!
Reviewed: November 24, 2018
This is a fraudulent company. All legitimate car rental companies in Rome are located close to the airport. This company has no signage, just a small nameplate, and shares a very secluded office with another rental company. Initially, I chose this company because of the high ratings, but it was a huge mistake. Four days for a medium-sized MPV cost 4,122 RMB, and I paid in full upfront. Due to a flight delay, they canceled my order within an hour of the reserved time and refused to refund me. It's simply a scam. I don't understand why they have such high ratings on QEEQ; it's total garbage. I struggled for an hour to find their desk after landing on time, and their no-refund policy is extremely unreasonable. I strongly suspect this is their business model. Contacting QEEQ didn’t solve the problem. I ended up renting the same model from a large rental company for only 283 Euros, which is half the price QEEQ charged. I don't see the point of QEEQ, as they just add extra fees and can't resolve issues. I have kept evidence and will complain to the end! I advise everyone not to trust QEEQ's reviews and that there's no need to book through them. You can easily choose a car on-site from the many rental companies and get a better deal with no risk of such scams. Complain to the end!!!
Reviewed: February 20, 2018
Great attitude! Efficient! Enthusiastic! Helpful!
Reviewed: January 17, 2018
Not satisfied, they charged an extra 22 euros for insurance even though I had already bought it. Tried to explain repeatedly but they wouldn't accept it.
Reviewed: October 30, 2017
Like: Kpg very good. Fiat 500L
Dislike: Was not clear when booking that the rental office was not in the airport. Wasnt a big deal but i wasted time looking for the office inside the terminal. Had to call to find out.
Reviewed: September 12, 2017
A very disappointing overseas car rental experience. We spent a long time finding the rental company shuttle bus at the airport, and then the rental company refused to accept the driving license translation provided by the app.
Reviewed: July 11, 2019
Hidden costs. Poor value for money. £100 over estimated (and prepaid) costs. Never again!
Reviewed: July 10, 2019
The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful
Reviewed: June 27, 2019
Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!
Reviewed: April 18, 2019
I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you
Reviewed: September 18, 2018
Like: Nice and brand new car. Logic of truck s strange.
Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.
Reviewed: July 6, 2023
Extremely poor experience, the worst I've ever had with a car rental. Be warned and avoid at all costs! 1. Couldn't find the store at the airport, the pickup instructions were vague and inaccurate. SurPrice deliberately didn't answer calls and didn't send pickup service (later said answering calls wasn't their job, how are we supposed to contact you for pickup then, telepathy?). Even QEEQ couldn't reach them. We wasted over an hour trying to contact SurPrice's local headquarters, and eventually a car showed up to take us to the store. 2. When we arrived at the store, they took a €1200 deposit, and when we went to pick up the car, they hadn't prepared the Jeep Compass SUV or an equivalent vehicle that we reserved. They tried to pass off a small blue Fiat 500x as an equivalent, but its trunk was too small for our luggage. They claimed it was the only automatic car available and offered no alternatives. The Italian woman at the counter had a terrible attitude. This was the worst car rental experience of my life. 3. Tried calling QEEQ customer service on-site, but they couldn't resolve it either. Their suggestion was to take the car and try to swap it later, a ridiculous idea since our luggage wouldn't fit in the car. How were we supposed to drive it away? 4. We had to cancel the reservation, find another rental at the airport, spend more money, and wasted over five hours before we could leave the airport. It was midnight by the time we left, absolutely exhausting and frustrating start to our trip. 5. This happened on June 17th and by July 5th I still haven't received a refund. No updates from them, only after I called did they quickly email saying they were processing the refund. The €1200 deposit from the store hasn’t been refunded either. It's like dealing with scammers. Please be cautious renting through QEEQ, and avoid this local car rental company called SurPrice. They are still listed despite serious complaints, continuing to harm consumers. Their airport store is particularly dreadful and could ruin your trip right from the start. I still haven't gotten back over 10,000 RMB and have no idea when I will. I’m not even asking for compensation, just my money back, and it’s been a nightmare. Physically and mentally draining, I'm really unlucky to have gone through this.
Reviewed: July 6, 2023
Extremely poor service, worst I've ever experienced. Avoid this company! 1. Couldn't find the branch at the airport, the pickup instructions were unclear and inaccurate. The SurPrice branch deliberately did not answer calls and did not pick us up (later said answering calls was not their job, how are we supposed to contact them for a pickup then?). Even QEEQ couldn't reach them. We had to spend over an hour contacting SurPrice's local HQ ourselves before finally getting picked up and taken to the branch. 2. At the branch, they charged a €1200 deposit, but didn't have the Jeep Compass SUV or similar vehicle we reserved. They tried to pass off a small Fiat 500x as the same class, which had a tiny trunk that couldn't fit our luggage. They claimed it was the only automatic car available and had a take-it-or-leave-it attitude. The Italian woman at the branch was extremely rude. 3. Contacted QEEQ customer service, who spoke with the woman but couldn't resolve the issue or offer an alternative vehicle. They suggested we drive the car away and try to exchange it later, which was absurd because our luggage wouldn't fit in the trunk. How would we drive away and expect to exchange the car later? 4. We were forced to cancel the reservation and find another car at the airport, costing us more money and five hours of time, leaving us exhausted and frustrated late at night. 5. This happened on June 17th and as of today, July 5th, I still haven't received a refund. No proactive feedback from them, only responded when I chased them. The €1200 deposit hasn't been returned either, and I'm starting to think this could be a scam. Be cautious with QEEQ and especially SurPrice. This branch near the airport is particularly suspicious. They could ruin your entire trip! I'm still waiting for my over 10,000 RMB to be refunded, no idea when this will be resolved. I haven't asked for compensation, just my money back, and it's been a nightmare. This experience has been physically and mentally distressing for me.
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