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Last updated on: April 17, 2024
38Rental Locations
11Airport Locations
Map View of Car Rental Locations in Marseille
GOLDCAR
6.0/10
AVIS
8.5/10
Dollar
9.0/10
Budget
8.5/10
Europcar
8.5/10
Interrent
7.3/10
Rhodium
7.9/10
Hertz
8.9/10
Thrifty
7.9/10
Keddy by Europcar
6.3/10
Alamo
9.2/10
Firefly
5.3/10
Enterprise
6.4/10
Reviewed: April 16, 2024
return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.
Reviewed: April 19, 2022
Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.
Reviewed: October 1, 2019
Absolutely terrible, car was not clean and smelt of smoke, service was terrible and queued our the door. Pay the extra to avoid this monstrosity
Reviewed: September 29, 2019
Une bande de voyous , menteurs , arnaqueurs . Ils ont commis une erreur ( où volontaire ) dans le positionnement d'une rayure existante ( avant location ) et au retour ils m'ont enlevé 234 € en me disant que c'était moi qui l'avait faite . Nous sommes allés voir ensemble le véhicule avec l'employée , elle m'a dit qu'elle devait demander à sa responsable , à son retour elle m'a dit "c'est OK , c'est bon" , elle m'a fait signer sur 1 tablette , sans que je puisse voir la page entière et 2 jours après , ils m'ont débité 234 € sur la caution encaissée de 1240 € . Ils ont un garde devant leur porte , ça veut tout dire . Je dépose une plainte la semaine prochaine à la gendarmerie de Vitrolles + un signalement au Prefet .
Reviewed: September 24, 2019
The service was terrible. There was a very long queue on collection, we waited in the heat for over an hour. The staff were pleasant but clearly there weren't enough of them. I returned the car with a full fuel tank and Goldcar refused to inspect the car on arrival, again, the queues at the office were very long. They charged me for not refuelling which I am now disputing. I have photos of a full tank indicator and receipts from the service station at the airport. It was clearly fraud on their part. I will not use this provider again.
Reviewed: June 5, 2023
Since I had my insurance with QEEQ AVIS informed me that in case of accident I will be charged with the cost of repairs and reimbursed by the insurance I had Fortunately, no accidents and this saved me from a lengthy hassle
Reviewed: December 22, 2019
Difficult to locate counter at Marseille airport. Counter staff helpful (spoke English). More difficult to locate correct drop-off location in Paris.
Reviewed: August 28, 2019
Tout à été parfait du début à la fin, très bon service de la part d’avis
Reviewed: September 6, 2022
Our flight landed very early which meant we were at the counter at 9:45am for a 10:30 booking. The staff were unable to access the booking until 10:30 which meant a 45 minute wait. Not great when you have been traveling since 4am! Other than that it was a very smooth experience and we will definitely use Dollar again.
Reviewed: April 14, 2022
I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.
Reviewed: July 22, 2019
Personnel d’accueil a la remise désagréable usant de tous les stratagèmes détournés pour vous mettre d’office des prestations supplémentaires sans votre accord et même malgré votre désaccord et sans vous les montrer en vous obligeant a signer sans récapituler votre facture. Attention au systeme de signature électronique qui ne vous permet pas de voir le montant total de votre location. Pratique commerciale mauvaise et douteuse qui ont brisée la confiance dans la compagnie budget que je ne reprendrais plus jamais.
Reviewed: July 3, 2019
La récupération de la voiture a pris 50 minutes et cela parce qu'il a fallu manifester son impatience au bout de 45 minutes, car on nous disait depuis le début, "la voiture arrive d'ici 10 minutes". D'autres attendaient depuis 2 heures ! C'est inadmissible pour un service qui a été réservé depuis longtemps.
Reviewed: July 1, 2019
See above - dreadful service on pick up, waited over two hours. Staff unhelpful and slow. A really horrible experience without apology or explanation, nowhere even to sit down. I shall not go through that again. Inexcusable and uncaring service.
Reviewed: July 1, 2019
Au lieu d’une Twingo, on m’a d’emblée proposé un véhicule dont l’autoradio était en panne (sans me dire le modèle ni la marque du véhicule de substitution). J’ai accepté en précisant que j’avais juste besoin de pouvoir recharger mon téléphone. À ma demande, on m’a assuré qu’à part ça tout fonctionnait normalement. En montant dans le véhicule, j’ai constaté que le véhicule n’avait pas le plein... (aiguille au 3/4 de réservoir) Le véhicule présentait plusieurs coups et griffures sur la carrosserie et l’intérieur n’avait pas été nettoyé...
Reviewed: November 3, 2021
First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.
Reviewed: September 19, 2019
The car exceed our expectation. Was offered an upgrade at a discounted price which was nice. Did mention insurance but wasn’t forced upon us like some other company. Over all the speedy pick up que is faster as we booked via EasyRentCars. Compare to walk in customers but still waited for 45 mins which is not great. Return is a much more speedy affair less than 5 mins. Overall a pleasant experience.
Reviewed: September 9, 2019
WE reserved the car for pick up at 12pm we received a confirmation, we arrived at Europcar at 1155am, nobody was at the counter, we waited a man came and say they closed at 12pm, and if we wanted the car we will have to pay extra 50 euros!! We told him we were there before 12pm, he was very rude, and ask for another credit card, there is a pending $500.00 dollars charge from them, if it goes through I will deny it! He gave us the wrong address to return the car as well as easy rental, The guy at Europcar was supposed to give us a map and a code to return the car!!, he did not we spend 1 hour driving around Lyon to find the location we almost missed our train because of this, really bad bad service !!!
Reviewed: August 16, 2019
I love the cars provided with great condition and the time saving process of pick-up and drop-off.
Reviewed: March 11, 2020
The company you provided the rental with (interment) have sent me an unreadable invoice and have charged me an additional £50 to my credit card without my permission, after they had cleared my rental and said there would be no further charge. The email address from which they sent the invoice is a no reply address so I cannot even reply. This is totally unacceptable and to take additional money without my agreement is fraudulent.
Reviewed: September 19, 2019
Would absolutely not recommend Interrent to anyone. It took over 60 minutes to get the vehicle and once at the counter they charged me an extra 80€ on "basic services". Once that was over, the car was as expected, but they didn´t even have the thought of cleaning it. Overall a bad experience.
Reviewed: September 13, 2019
We did not get the car we wanted. We were not given any other option than what we got 'take it or leave it'. They were totally over the top in trying to sell insurance. They insisted on a credit card (which a lot of people don't use anymore). Why not take a deposit on a visa debit. We had to pay c€250 for this reason. The building is overcrowded and their process is too slow. It is not obvious to take a ticket when you arrive.
Reviewed: September 8, 2019
The airport rental desk staff claimed I had zero insurance and tried to make me sign a document to acknowledge it. Allegedly nobody has insurance with inter rent. I object to have vastly different expectations between booking and actual execution. If you are aware of what inter rent / gold car are going then you need to make your booking more transparent. If not, you should take this up with them and stop trying to extort customer at the desk
Reviewed: July 25, 2019
Prix intéressant mais Longue attente pour récupérer le véhicule, montant de la caution très importante si vous ne prenez pas leur propre assurance. J’ai du faire noter plusieurs rayures qui n’avaient pas été mentionnées sur le contrat d’origine.
Reviewed: October 21, 2019
Le temp d’attente est un peu trop long quand on vient en famille a cet emplacement. Et peut-être afficher un plan détaillé dans les réservations.
Reviewed: September 9, 2019
Long waiting time, excessively long for the car return, I have almost lost my flight for the bad service I have received at Goldcar (used by Rodhium).
Reviewed: June 14, 2019
Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde
Reviewed: August 18, 2019
I booked for a Peugeot 2008 but it was not available. I was given a car of the same class, Fiat 500x, but with a trunk way smaller. The car was really thing for my luggages.
Reviewed: July 1, 2019
Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter
Reviewed: June 26, 2019
Thankfully Hertz stayed open past midnight at MRS and I was able to pick up my vehicle !
Reviewed: June 25, 2019
Very long queue at the counter. Had to wait nearly an hour to pick the car up. However, the process itself was very smooth, the car was exactly as described, pretty much brand new and very clean.
Reviewed: September 3, 2019
Our flight landed early and we got through baggage handling and passport control early which meant we were an hour early to pick up the rental. However thrifty would not let us pick up the car or even queue up until the time we had scheduled not even for an additional price. The car was there and ready so this seemed really odd
Reviewed: August 15, 2019
The car was just as expected so no complaints it just took a long time to pick the car up due to the lack of staff serving on the counters
Reviewed: July 15, 2019
Few cars available in the catagory reserved. The car offered was dirty , full of scratchs !
Reviewed: September 2, 2019
On a eu un délai de 2h30 pour récupérer le véhicule. Inadmissible avec peu de personnel pour un nombre important de location connu. Bien évidemment attente debout dehors au soleil...
Reviewed: July 30, 2019
Very happy to have got the car I had requested. Particularly appreciated there was no up-sell.
Reviewed: June 3, 2019
I booked because the pick up was close to my hotel and I chose a Ford Focus because I drive one at home and would have found it easier to drive than another car. I was offered an 'upgrade' - a Jeep in bright metallic blue with all sorts of flap-doodles that I did not need. Luckily there was still a stick shift Renault Clio available and I opted to take that. There is always the assumption that the customer wants a 'new' car and every extra but having driven in French cities before one quickly notices that almost the only new cars are hire cars and that local drivers drive beat-up bangers and regard driving as a contact sport. I would be happier driving something that looked less conspicuous. In fact we were so anxious that we asked for the insurance 'up-sell'!
Reviewed: July 15, 2019
2 personnes au guichet pour 10 personnes qui attendent. rien de bien mechant. accueil courtois et assez pro meme si un peu trop insistant sur la vente d'assurance. mais voiture (captur) dans un état lamentable, sieges sales, carrosserie rayée, et surtout freins sur les disques, donc voiture vraiment dangereuse. avec seulement 44K au compteur ca fait beaucoup. pourtant habitué de firefly je n'avais pas eu de gros soucis avec eux. ce qui m'a le plus gené c'est l'explication du resp d'agence qui m'explique que les voitures ne sont pas cheres et qu'ils ne facturent plus le nottoyage...cela explique des voitures sales et en mauvais état mecanique.
Reviewed: May 1, 2019
Excellent service by Sabrina was very pleasant and helpful
Reviewed: March 28, 2019
Only query is that the returned Deposit was less than the original deposit paid with no explanation
