1. Introduction
The website www.qeeq.com (the “Website”) is operated by Qompass Voyage Limited, trading as “QEEQ” (“Company”, “we”, “us” or “our”).
We are committed to protecting and respecting your privacy. This Cookie Policy (the “Policy”), together with our Privacy Policy and any other documents referred to in it, explains how and why we use cookie and similar technologies on the Website.
Please read this Policy carefully. If you have any questions about this Policy, or if you do not agree with its terms, please contact us at support@qeeq.com before using the Website.
We may update this Policy from time to time to reflect changes in technology, applicable laws or regulations, or the way in which we use cookies and how you can manage them. You should check this page periodically to ensure that you are aware of and satisfied with any changes.
2. What Are Cookies and How We Use Them?
A cookie is a small text file, which may be encrypted, that is stored in your web browser on your computer, smartphone, tablet or other device when you visit a website. Cookies allow information about your visit to be stored and, during your visit or on subsequent visits, may send information from your browser back to the website. Cookies do not damage your device.
Our Website uses cookies to distinguish you from other users. This helps us provide you with a better and more personalised experience, understand how the Website is used, and make improvements to our services and Website.
Cookies may also enable the Website to remember your actions and preferences, such as your login details, language, font size and other display preferences, for a period of time. This means you do not have to re-enter or reset these details each time you return to the Website or navigate from one page to another.
3. The Types of Cookies We Use
· Technical cookies: Technical cookies are necessary to optimise our platforms for your benefit. We use these to provide you with accessible and convenient platforms that function correctly and that are customised to suit you; to create your user account; to facilitate you signing in; and to manage your bookings.
· Functional cookies: Our platforms would still work without functional cookies; however, the experience is made smoother and more straightforward by virtue of these cookies. We use these to pre-load your sign-in credentials, to save you time spent re-entering your details and to remember preferences you set when you visit our platforms, such as your preferred language.
· Analytical/performance cookies: These allow us to recognise and count the visitors to our Website and to see how visitors use our Website. This helps us to improve the way our Website works, for example, by ensuring that users find what they are looking for easily. If you do not consent to the use of these cookies, please disable them following the instructions in this Cookie Policy so that cookies from this Website cannot be placed on your device. This information gathered is anonymous - it does not enable us to identify who you are. We use these cookies to determine the kind of content and services our visitors value most, which in turn helps us improve our Website and its content.
· Commercial Cookies: These cookies remember information regarding your use of our site so that we can serve promotional and other targeted information to you on other sites.
· Google Analytics Cookies: This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses its own persistent cookie, which expires two years after it is placed on your computer. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. For more information about Google Analytics cookies, please see Privacy controls in Google Analytics.
The following table outlines the individual cookies we use on our Website and the purposes for which we use them:
Cookie | Description | Expiry |
PHPSESSID | Used to keep track of the login status of website visitors. | At the end of session |
userid | Used to determine the login status of website visitors with encrypted and unique user ID. | 7 days |
erc_uscode | Used to distinguish the unique user ID in an encrypted way and determine the login status of website visitors. | 7 days |
user_action_id | Used to keep track of the behaviors and pages visited of each website user. | 90 days |
gaMarker | A session cookie that sends data to Google Analysis to mark down the filters selected by visitors on car search page. | At the end of session |
index-attention-close | Used to keep track of whether you have acknowledged the cookie bar on home page and closed the bar so that we would not show the bar again within one day. | 1 day |
surveyStatus | A session cookie that keeps track of whether desktop users have closed the survey window or not. | At the end of session |
utm_content | A session cookie that distinguishes the keywords you searched on Google so that we can prioritize your location preferences on your mobile search. | At the end of session |
utm_campaign | A session cookie that distinguishes the keywords you searched on Google so that we can prioritise your location preferences on your mobile search. | At the end of session |
organic_source | A session cookie that determines the sources of each visitors. | At the end of session |
_erc_a_code | Used to keep track of the behaviors and pages visited of each website user for statistical purpose. | 90 days |
refer_hash | A sitewide log that stores the sources of each visit. | 365 days |
_utm_id | Used to keep track of each category of source based on utm keyword brought by each visit. | 7 days |
__from_mobile | Used to distinguish the users that visit us by mobile website or app. | 1 hour |
activity_tag | A session cookie that keeps track of the participation of some activities by marking down the user ID and activity ID associated. | At the end of session |
ad_ck_74859384 | Used to keep track of whether you have closed the deals bar on car search page so that we would not show the bar again while the cookie is in effect. | 1 day |
_cid | A conversion cookie that distinguishes the reservations made on our website. The cookie is generated once the reservation has been made. | 1 day |
now_currency | Used to distinguish the currency selected on the website. | 7 days |
match_utm_term | A session cookie that distinguishes the keywords you searched on Google. | 1 day |
erc_login | Used to keep track of the login status of website visitors. | 7 days |
_language | Used to distinguish the language selected on the website. | 60 days |
dynamic_session_id | A group of user visit the pages with your website that take place within a given time frame. | 30 minites |
erc_big_data_sdk_session | Record the source of the channel, and the related in. | 365 days |
4. Third Party Cookies
Some cookies that have been set out on our Website are not directly related to QEEQ. You will note that third parties (primarily other travel search providers which provide reservations through the QEEQ website) can also place cookies on our Website. We have no control over these cookies. These cookies have the purpose of analysing performance or allowing customised targeting of advertising displayed on your web browser.
The following table outlines the third-party cookies we use on our Website and the purposes for which we use them:
| Cookie | Third Party | Description | Expiry |
| kayaid | Kayak | A conversion cookie that distinguishes the reservations made from sources of Kayak. The cookie is generated once the reservation has been made. | 1 day |
| ranSiteID | Lotte | A conversion cookie that distinguishes the reservations reference number made from sources of Lotte. The cookie is generated once the reservation has been made. | 2 years |
| ranLandDateTime | Lotte | A conversion cookie that distinguishes the time of the reservations made from sources of Lotte. The cookie is generated once the reservation has been made. | 2 years |
5. Managing Cookies Usage
You may refuse to accept, or you may disable, cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website or unable to avail of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website. Additionally, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
You can find out how to do this by following the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility) or you can click on the links below to access instructions from some of the most popular browsers:
• Google Chrome
• Internet Explorer
• Firefox
• Safari
• Safari Mobile
• Opera.
For more information on how to manage cookies, please visit European Commission: How to manage cookies.
However, please be aware that, if you refuse or disable cookies, some of the Website’s functionality may be lost.
In addition, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
6. Changes to this Policy
Any changes to our use of cookies for this Website will be posted here and if necessary, signposted from our web pages highlighting any changes.
7. Contact Us
If you have any queries in relation to this, please contact us at support@qeeq.com.
