Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
July 21, 2023
Destination: Sofia
Muy buena atención y servicio. El auto super cómodo y económico.
View moreJuly 3, 2023
Destination: Sofia
Everything went well
View moreJune 29, 2023
Destination: Sofia
The pick up process was slow. We had to wait for the car for 25 minutes. The car was beat up and we had to go over a lot of dents and kinks. The car wasn’t clean on the outside, and the Soundsystem didn’t work properly. The inspection up after the drop off, went OK.
View moreNovember 9, 2022
Destination: Sofia
le minibus était parfait, la sympathie au guichet était absente et le delà de traitement pour recevoir la voiture a pris plus de une heure
View moreOctober 8, 2022
Destination: Sofia
Long queues but great staff when you go to the desk. Many dings in the car were not shown on the handover sheet but they were patient while we pointed them out. Just as well as they went through looking for damage in great detail when we returned the car at the end of the rental period. Car had done 80,000km but in great condition and drove well.
View moreSeptember 28, 2022
Destination: Sofia
thanks
View moreAugust 22, 2022
Destination: Sofia
Everything was great. Car was new and clean. Stuff was very helpful. The paperwork upon receiving the car was a bit much and took some time.
View moreAugust 9, 2022
Destination: Sofia
Took a long time to get the car when in the car park (only one staff member who was busy. Very friendly staff!
View moreApril 25, 2022
Destination: Sofia
The desk was manned out of hours for us to collect our car. Very helpful member of staff and the entire process was incredibly easy
View moreOctober 27, 2020
Destination: Sofia
I would like to say many thanks to staff on during the procedure of pick up and drooping the car - Mr. Hristiya and Mr. Ivan , excellent and well done. Ovanes Terziyan
View moreMarch 13, 2020
Destination: Sofia
The stuff in the desk are thieves!!! They charged $514 from my credit card when they took it for the deposit procedure. I asked twice what is the purpose of using my card, and they replied it is only for deposit in case I damage the car. Be aware- this is a fraud!!!
View moreFebruary 14, 2020
Destination: Sofia
the car was spacious and well maintained. There was a smoking scent in the car (unfortunately normal thing in eastern europe). all and all very good experience.
View moreJanuary 12, 2020
Destination: Sofia
I was offered a great deal on an upgrade to a luxury vehicle.
View moreDecember 10, 2019
Destination: Sofia
NO NOS HAN DEVUELTO TODAVÍA LA FIANZA DEPOSITADA DE 425€ Y ya han pasado 2 días !!!!!!
View moreNovember 4, 2019
Destination: Sofia
very good!
View moreOctober 10, 2019
Destination: Sofia
The car did not fully meet my expectations, because on my way to my destination the engine reduced power (and it was not clear why) and that is annoying when driving in the mountains. The staff was very committed and helpful. The last day I rented the car I saw that something hit the car, they had a look and were happy I reported this and did not charge me for that.
View moreSeptember 13, 2019
Destination: Sofia
Great service from greeting us at the airport all the way throughout the rental period Car was good and they even gave us a bigger car than the one reserved
View moreSeptember 11, 2019
Destination: Sofia
Awful old dirty damaged car with a bad smell
View moreSeptember 10, 2019
Destination: Bourgas
toujours des voitures neuves et recentes. je loue que chez eux
View moreSeptember 9, 2019
Destination: Sofia
The best renter agency ever
View moreSeptember 8, 2019
Destination: Sofia
Greenmotion is OK. Easy rent may be good that I did not neet to use car insurance
View moreSeptember 7, 2019
Destination: Sofia
The staff waited for us at the airport and took us to their bureau, where we quickly reviewed the state of the car, completed the paperwork and were ready to go. The Citroen C3 was almost new. We returned the car at the off-airport site and the check-out was fast and corteous.
View moreAugust 20, 2019
Destination: Sofia
They are not at the airport. You have to wait for a shuttle that takes forever. They have all kinds of scams like charging you extra for the obligatory road tax sticker that is on every other rental car. Also they charge 25 EUR to CLEAN the car.
View moreAugust 20, 2019
Destination: Sofia
Everything perfect!
View moreAugust 17, 2019
Destination: Sofia
None
View moreAugust 16, 2019
Destination: Varna
Lovely car and excellent service at a very reasonable price
View moreAugust 15, 2019
Destination: Sofia
Interrent's staff was quick and efficient. The car was in a great condition, almost brand new. Would use this company again in the future.
View moreAugust 9, 2019
Destination: Sofia
Easy to organize with.
View moreJuly 30, 2019
Destination: Sofia
Very impressed with the car we received. We were upgraded and the vehicle was almost brand new with only 1000km on rhe clock. Would definitely use again.
View moreJune 30, 2019
Destination: Sofia
The drop off location was difficult to find as it appears to be in the Turkish Airways pavilion. Once inside the parking structure it was difficult to find the parking spaces. Also, having the fuel tank at half full when picked up almost ensures that I am going to spend more than necessary refueling the vehicle.
View moreJune 24, 2019
Destination: Sofia
Car was great but everything else was a disaster. The stuff knew I was running late for a flight and found a way to extort money from me when I returned the vehicle. Now I know why their prices are so low. They make up that with crazy charges when you return the car. I have rented tons of vehicles over the years and I have never seen anything like this. It is absolutely crazy.
View moreJune 22, 2019
Destination: Sofia
I would never use them again. Spent one hour waiting on bus station in Bulgaria for pick up (called them 3x) with our two kids (5 and 7). Once we got to the office they told us we have to pay additional 20 Euros per day! We were trapped and tired and ended with smaller car and paying additional 140 on top of our 85! We couldn’t believe the way this camping does business! So disappointed. Our vacation started so horribly because of this!
View moreJune 22, 2019
Destination: Sofia
Content d'avoir filmé l'inspection du véhicule au pick up. Cela m'aura évité de payer une égratignure que l'employé n'avait pas inscrite au ramassage.
View moreJune 16, 2019
Destination: Sofia
The counter staff were very helpful and professional.
View moreJune 12, 2019
Destination: Sofia
This company is dangerous for the clients coming from another counties , because when the client argue for the unexpected fees they notified that they will withdraw these fee from your credit card no matters. I was witness for three clients that were in scandal for the additional fees. The owner said that he is collector of money.
View moreJune 7, 2019
Destination: Sofia
I received different car than the one I rented initially. I returned the car one day earlier and I was charged a fee of 25 Euro for that even though I paid in full for the entire renting period. That penalty fee makes no sense when the client had paid in full upfront for the car.
View moreJune 3, 2019
Destination: Varna
Thanks for the good service. Everything went good just had to wait for sometime at the terminal for staff to show up in the office. Other than that everything went good.
View moreMay 20, 2019
Destination: Sofia
Excellent service and super detailed explanation of the car! Given that it's our first time in sofia, the staff really went the extra mile to explained the ins and out of driving and Parking in sofia! A clean ride that was fuel efficient! Amazing!
View moreApril 28, 2019
Destination: Sofia
They did not gave me the car that I have booked
View moreMarch 22, 2019
Destination: Sofia
Car was no where close to the quality of an Opel Corsa
View moreFebruary 13, 2019
Destination: Sofia
Great price, great service! Thanks again!
View moreSeptember 14, 2018
Destination: Varna
Like: Excellent car condition and fast service
View moreJuly 17, 2018
Destination: Sofia
Like: car was reliable and did the job
View moreDislike: I asked for a car with an AUX output and an USB port and was assured that it would have these. It did not. Not a big deal but still not what I expected
May 4, 2018
Destination: Sofia
Like: hassle free
View moreDislike: no complaints
November 2, 2017
Destination: Sofia
Like: efficient pick-up process, the car was in good condition,
View moreDislike: nothing