Germany Car Rentals

Alles gut

Always friendly and helpful

THANKS

The location is not clear I spent a lot of time to reach to their office even after asking information staff

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

Didn't have the answer automatic as ordered, but upgraded to a different car.

The car was excellent but the front desk tried to upsell the insurance (I declined). The child car seat provided was old and instructions to install were not clear.

Poor. No petrol cars only an electric with 50% charge. “No charger” claimed. When I picked up the car a charger was right next to it. They couldn’t be bothered. Range supposedly 158 kms for a 194km journey. Rubbish it lasted 60 1/2 hour wait and I supposedly had 170 again it fell so fast (no heater no radio in eco mode) I had to stop for another 1/2 hour and by the time I reached the airport I had 16 left. Awful.

They gave me a car that needs service (at least 70 days past). I E-mailed customer service but never get a respond.

On pick up we were charged an extra 100 euro Unsure of why but were told this would be refunded within days of car return.Still no refund 4 weeks later despite phone calls and emails to car hire company

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

Thanks for free upgrading and concern of drop off place

처음 계약한 차종과 다른 것은 상관 없었으나 사고차량으로 문짝이 많이 찌그러져 있고 앞뒤 스크래치가 많이 심함. 연락되기까지 시간이 많이걸림. 나중에는 이미 알고 있다고 했고 남은 차종이 없어서 그렇다고 했음. 차 성능은 괜찮았음. 직원들과 연락은 어려웠으나 친절히 설명은 잘해 줌.

Flawless experience, very smooth and exactly how it should be

excellent

Given new car!

Good and quick

El coche muy bien, además de ser un modelo superior al contratado. Gracias

Counter at terminal 1 was not crowded during this time of the year and easy to find The car was new VW TAIGO Medium SUV as expected. The staff at the counter was nice paper less.

there was no windshield fluid in the vehicle.

After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.

El coche ha estado muy bien pero hemos tenido difícultad a la hora de entregar el coche ya que la oficina estaba cerrada.

We got an amazing new cabrio instead of the ordered one. Enjoined so much :)

It was difficult to understand what Alamo were charging me as the amounts they blocked on my credit card did not correspond to my quote from Qeeq. In the end, what they charged me was correct.

Recomended

It all went very smoothly.

Great car and staff.

todo muy facil y muy fluido. sin imprevistos sobre lo contratado

excellent service

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

The car was pretty old and knackered, and parked on the top floor of a multi-storey car park with limited lift access, so we had to carry heavy suitcases up the last few steps. The Alamo staff were friendly but there were some hidden catches (not allowed to take the cars on a ferry, for example). Drop-off very quick but I haven’t received any sort of receipt from them.

Todo estuvo bien

السعر مرتفع جدا

Great selection of vehicles. The MG SUV was a very high tech automobile.

I have reserved limousine class but got universal.. I have reserved bmw and got mersedes...

additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!

This car is meet my expectations with a good guided of GPS. Thanks and appreciated!

Excellent. Car received as expected. We went skiing, needed to be towed in a place out of snow – Buchbinder support was excellent.

The car I booked was unavailable, and they tried to sell me a huge, 3-seater Transporter vehicle used for moving goods/homes. Completely unsuitable for a 1000km family trip. After 2 hours, we got a different car.

New car and fast service

It was not the car we booked, but still very good car. We were very pleased with it.

Easy collection and good value

Counter staff really helpful and no hard sell

Very good

Fantastic service, great value, easy to pick up and drop off

Counter staff at Munich Airport was a bit slow with 3 staff members working and a queue over 60 minutes. It was incredibly difficult to find the counter due to location and lack of visible sign.

Hassle free experience. And no hidden charges. Satisfied with the service.

Excellent Service far more better than the other portals the best part of Wheego is they automatically adjust your price if gone lower, this is amazing