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Guest reviews

1 /

August 2, 2023

Destination: Guernsey

9.7Easiest car rental ever!

The experience was very smooth and the staff in Guernsey were absolutely lovely! It was my first time driving British and they made me feel very comfortable.

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October 11, 2022

Destination: Guernsey

8.7Very good

The only issue I had was that I was charged for supercover,I had my own car hire insurance so didn't require it. I was told I had to have it. I contested this,I was told they would investigate . At drop off I was told the extra money was refunded to my card. The manager was very helpful and agreed it was their mistake, very happy with the outcome.

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September 15, 2022

Destination: Guernsey

10Fast procedure

Smooth and efficient

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October 12, 2019

Destination: Guernsey

6.7Car was great. Service & location to collect & drop off was poor.

Counter service seemed to take longer than usual. Not happy with insurance excess.

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October 7, 2019

Destination: Guernsey


Excellent car, excellent service

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May 31, 2019

Destination: Guernsey

6.8OK just

The Dacia is just a horrible car. Poor, tinny quality, revs didn’t die as you changed gear and there was exposed hard plastic pushing against your ankle. Always happy with a basic Fiat, Ford, VW- but the Dacia was awful. Please update you Guernsey fleet to its usual high standard.

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May 23, 2019

Destination: Guernsey

10Great little car!

Counter staff helpful and friendly. Great car.

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May 14, 2019

Destination: Guernsey

10I had already booked online with full insurance and was told at pick up that I did not have it?

Your staff trying to push for more money even though I booked online with full insurance. I will not be booking with you again and would not recommend you to anyone, it's a rip off. Trying to extort extra cash when cover already in place.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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