Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 13, 2024
Destination: jeju-do
The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.
View moreApril 8, 2024
Destination: jeju-do
The supplier was OK Car Rental and never have I gone through such a quick and painless return process. Within 6 minutes we were out of our car, inspection complete, overfilling of gas tank refunded to us (wow!), bathroom break and Hop! On the shuttle bus to the airport. And the clerk remembered us from a week prior whe we picked up the car. It was excellent all around.
View moreApril 8, 2024
Destination: jeju-do
Operated by Lotte Car Rental. Busy location and there was a ticketed queing system. Had to wait about 40 mins.
View moreJanuary 19, 2024
Destination: jeju-do
綺麗な車で良かったです。
View moreDecember 25, 2023
Destination: Seoul
Easy pickup. Good performance car. Return of deposit took a while
View moreDecember 22, 2023
Destination: Seoul
Car rental was easy, finding where to pick up the car was easy. The rep was great! Helped with bags both times for drop off and pickup. He really didnt have to but he automatically packed bags in car for us.
View moreDecember 21, 2023
Destination: jeju-do
Clean and easy to navigate. Best is that AngelCar gave a refund on the excess diesel (had 50% instead of 30% on gauge) when I returned the car. Staff speaks English and are very helpful. Highly recommended!
View moreDecember 12, 2023
Destination: jeju-do
The car was generally ok, but cleanliness need to be improve, the seats are dirty (esp at corner/edge of seats) and inside the car with many ants running around
View moreDecember 8, 2023
Destination: Seoul
2nd Day, one tire was damaged
View moreSeptember 22, 2023
Destination: jeju-do
After settling at the counter and walked to car parking area, there's no attendant there to assist you on assessing the car conditions and basic knowledge of the car function which is totally different from my rental experience in other country. The GPS installed is not easy to input data and we spent about 45 minutes to key in destination address (always says data not found) before we can drove out the car park. Suggest to have home address to save AngelCar address as that again, wasted us 15 minutes to finally found the address.
View moreAugust 7, 2023
Destination: Seoul
Perfect car and service. We did not have an international driver's license so that caused some trouble. Lucky enough we could get it online. After drop of they brought us back to the subway.
View moreMay 22, 2023
Destination: Seoul
No
View moreDecember 18, 2022
Destination: Seoul
The picking up of the vehicle was smooth, instructions on how to return the vehicle was clear.
View moreJuly 29, 2022
Destination: Seoul
Car was exceptionally clean. Drove well, had excellent equipment, and amazing space for luggage.
View moreJune 29, 2022
Destination: jeju-do
It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.
View moreMay 18, 2020
Destination: jeju-do
私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。 返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。
View moreMarch 19, 2020
Destination: Busan
引き渡し・返却もスムーズ。車両状態も良く返却時の細かい事は気にしなくていいですよ。と韓国らしい店員さん心遣い。
View moreMarch 18, 2020
Destination: Busan
Car exceeded expectations. However during the car return. Customer service demanded much more money due to lowered fuel. But however the drive towards the airport requires passing through an island with no fuel top up station. End up paying KRW $10,000 for lowered fuel after negotiations.
View moreMarch 7, 2020
Destination: jeju-do
worth the price you paid. very nice and comfortable car
View moreMarch 5, 2020
Destination: jeju-do
Overall, a pleasing experience. Car condition wasn't exactly cleaned. There's some dents and scratches as well. However I am satisfied.
View moreMarch 3, 2020
Destination: jeju-do
Easy pick up fast processing time!
View moreFebruary 29, 2020
Destination: jeju-do
Great Service from Hertz
View moreFebruary 10, 2020
Destination: jeju-do
Car was beyond our expectations & everything was great.
View moreFebruary 4, 2020
Destination: jeju-do
Pick up location is out of airport.
View moreFebruary 1, 2020
Destination: jeju-do
1) Both side mirrors were glazed which made me very difficult to see the view in them. Unsafe driving 2) the fuel level when I picked up the car was not full. The Tamra staff refused to top it up to full.
View moreJanuary 24, 2020
Destination: Seoul
Thanks a lot for be so helpful before and during the trip, some problems but solved very quick and helpful. Best choose of rental cars in South Korea
View moreJanuary 17, 2020
Destination: jeju-do
I never heard of Tamra before going to Jeju and had a little doubt on them but thank god their service is at the above par
View moreJanuary 13, 2020
Destination: jeju-do
They have English speaking customer service. No English GPS for small cars but Tamra has informed to download Naver via whatsapp days before arrival. Overall, very good experience.
View moreJanuary 12, 2020
Destination: Seoul
Staff are help full and friendly
View moreJanuary 5, 2020
Destination: jeju-do
Meet our expectation.
View moreJanuary 3, 2020
Destination: jeju-do
Unable to collect the car early as they would impose additional charges. Waited for 1.5 hour ! Forced to sign consent form and disclosed credit card details !
View moreJanuary 2, 2020
Destination: jeju-do
very professional
View moreJanuary 1, 2020
Destination: Busan
Outstanding
View moreDecember 31, 2019
Destination: Seoul
The car exceeded my expectation.
View moreDecember 29, 2019
Destination: Seoul
Service is good. Explanation is thorough but I don’t get why we have to sign a document stating that we don’t smoke in car. This should be included in contract instead of signing another paper.
View moreDecember 27, 2019
Destination: jeju-do
Traffic jam when close to the return location suggested to leave early to drop off the car
View moreDecember 20, 2019
Destination: Phuket
Overall the service of Tamra is good. We didn't encounter any major difficulties during pick-up and drop-off of the car. However, GPS needs to be calibrated as it gave inaccurate info that leaded us wrong locations for a few occasions.
View moreDecember 16, 2019
Destination: Seoul
Too terrible for car changing in pick up the car, photo all side up and down Return time 20 Minutes for checking.
View moreDecember 16, 2019
Destination: Seoul
trouble the customer on minor marks. refuse to be handled by booking web. don't let customer leave until call for police help.
View moreDecember 8, 2019
Destination: Seoul
Staffs were very helpful and explained in details during pick up process.
View moreDecember 4, 2019
Destination: jeju-do
Didn’t read the fine prints, but I thought I was receiving a full tank car. Received only with quarter in the tank, and told to return it on the same level. The GPS given was in local language and we were not given any instructions on how to use it which I finally figure out on the third day of my rent.
View moreNovember 29, 2019
Destination: jeju-do
My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.
View moreNovember 28, 2019
Destination: Seoul
Pick up and drop off easily It was jus located next to seoul station , and and next fuel station So u can refuel and return easily
View moreNovember 27, 2019
Destination: jeju-do
Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.
View moreNovember 27, 2019
Destination: Seoul
Would be great to provide baby car seat
View moreNovember 26, 2019
Destination: jeju-do
大人4人と1歳児で行きましたが、チャイルドシートもその場で借りれるので助かります。
View moreNovember 25, 2019
Destination: Seoul
Very fast service! Recommended!
View moreNovember 24, 2019
Destination: jeju-do
The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.
View moreNovember 21, 2019
Destination: jeju-do
The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.
View moreNovember 17, 2019
Destination: jeju-do
The size of the car is just nice for 2 pax with 2 big luggage and 2 small luggage.
View more