Lithuania Car Rentals

Хотели дать машину похуже, Тойота Корола. Но после моего настойчивого требования выдали авто, которое я бронировал, Тойота СНR.

Car was missing a part of front bumper

All very good. Thank you.

The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.

The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!

I was sure the rental had 2 drivers as in most sites, I was very disappointed that we had to pay for the other driver.

The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.

the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.

Overall experince is OK despite long wait for person coming to serve. Customer services response I have to admit was very good. However, I missed attention to positively assess situation occured and keep me as a customer happy, frankly speaking we are right you are wrong, keep paying at top prices.. My mistake that I did not make my own records of car condition on collection which is well worth to do-spend additional 5 min to record ALL sratches or dents on the car.Some agents could be very picky. A small discount on the bill for example or discount card for next visit finalising whole rental experience could keep me as a more or less happy Budget customer but I am afraid not now. Leaving empty fuel tank doesn't work for me as didn't have idea how big is a fuel tank in the car nor wanted to do research on it.

La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer. Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août. Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn. Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger ! Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet. Elle nous a dit que nous pouvions partir, et que tout allait bien !!!! Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € ! Il est évident que l'affaire ne va pas en rester là !!! Nous sommes TRES MECONTENTS de ce service.

Good Car, easy and fast service. Good staff

The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.

Green motion are scammers, dont ever rent a car with them. They will find some dirt ehich can be cleaned eith a finger, tell that this is a damage and charge you 500€

I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes

on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.

I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.

Friendly check-in staff. Offered deals relevant to me. Great service. Thanks

Like: Got car upgrade