My experience of car rental in Malta turned out OK. On collection of the car the rental company charged a location fee I was not aware of. The car itself was disappointing, very damaged inside and out. Seemed to be an old car, 65000 miles on the clock, not normally what you expect with rental cars. Other than that I had no problems with fuel or any other aspect of the rental, lots of reviews for this company in Malta were not very good, I did not have a problem. Qeeq got the location charge returned when I got back.
8.7Booking with QEEQ was easy; mechanical condition of rental car wasn't great
Car had a faulty indicator from the beginning of the hire - only noticed when we were on the road, and the counter closed when we left. Car was also displaying the warning spanner sign - service 600km overdue. Not really what you want from a rental car. It also had a very poor 1st and 2nd gear change - stiff and difficult to engage.
Car quality - good. Inspection showed several scarves what is a downsize for a minicar with 21000km only. Manual transition is in poor condition. Rest is fine or perfect.
Office - basic office, some staff roaming around. Up-sell is a must here so better be prepared for assertive approach. Apart from that no other comments.
Costs - the rate was good so I chose them. They blocked EUR 1200 + EUR 150 for fines. Get it back within 72hrs after drop off. Inspection is quick but I left power charger in the car and they haven't replied. My bad.
Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!
Booked Citroen Berlingo category and got a downgrade to a smaller car. I couldn’t put all my family luggage in. The staff was very helpful to solve the problem. Got a bigger car after some discussions. However, in a dire condition. One side was very scratched, the side doors didn’t close properly and I got it with an empty tank instead of ‘full to full’ according to my contract.
Good service but very confusing to find. They told us to go to the upper floor of the airport but their office wasn't there; upon calling them, we were told to wait at the taxi area to be picked up and driven to the actual location (some 10 minutes away by car). They were quick once we got there.
Car book was “economy” so I expected a panda or fiesta but was given a Citroen C1 which is classified as a “mini”.
Pick up desk was stated as in the terminal but was about 3 miles away.
The car was old, dented and dirty.
Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.
avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?
4.3We were penalised for wanting the car we booked!
Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.
Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.
Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.
Would not use again, Prepaid all costs upfront for a Skoda Estate or similar - they tried to give me a Suzuki Baleno. Then charged me additional Vat and Taxes plus a mandatory prepaid fuel service which I did not want.
car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems
Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.
The company is probably the biggest one in Malta, services were really good, they are really PRO in what they do.
I definitely will use the company services in Malta or other countries once again.
7.3Booking process and checking in car all good. Car experience very disappointing
Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.
Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.
2I never got the car. Service was refused because the only credit card i have was american express.
It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.
8Customer service were poor. Picked up the car slightly early and was charged over half the cost of t
Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.
Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars
I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 20, 2024
Destination: Luqa
My experience of car rental in Malta turned out OK. On collection of the car the rental company charged a location fee I was not aware of. The car itself was disappointing, very damaged inside and out. Seemed to be an old car, 65000 miles on the clock, not normally what you expect with rental cars. Other than that I had no problems with fuel or any other aspect of the rental, lots of reviews for this company in Malta were not very good, I did not have a problem. Qeeq got the location charge returned when I got back.
View moreMarch 11, 2024
Destination: Luqa
The car was good for the purpose rented. The rental car rate for the rental period was excellent.
View moreJanuary 18, 2024
Destination: Luqa
Car had a faulty indicator from the beginning of the hire - only noticed when we were on the road, and the counter closed when we left. Car was also displaying the warning spanner sign - service 600km overdue. Not really what you want from a rental car. It also had a very poor 1st and 2nd gear change - stiff and difficult to engage.
View moreDecember 3, 2022
Destination: Luqa
Car quality - good. Inspection showed several scarves what is a downsize for a minicar with 21000km only. Manual transition is in poor condition. Rest is fine or perfect. Office - basic office, some staff roaming around. Up-sell is a must here so better be prepared for assertive approach. Apart from that no other comments. Costs - the rate was good so I chose them. They blocked EUR 1200 + EUR 150 for fines. Get it back within 72hrs after drop off. Inspection is quick but I left power charger in the car and they haven't replied. My bad.
View moreAugust 9, 2022
Destination: Luqa
Easy collection and return. Great little car. Excellent Service
View moreJune 7, 2022
Destination: Luqa
I received a brand new car which was fabulous
View moreAugust 20, 2020
Destination: Luqa
Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!
View moreJuly 23, 2020
Destination: Luqa
Booked Citroen Berlingo category and got a downgrade to a smaller car. I couldn’t put all my family luggage in. The staff was very helpful to solve the problem. Got a bigger car after some discussions. However, in a dire condition. One side was very scratched, the side doors didn’t close properly and I got it with an empty tank instead of ‘full to full’ according to my contract.
View moreMarch 17, 2020
Destination: Luqa
Brilliant service and extremely quick. Would def recommend
View moreFebruary 27, 2020
Destination: Luqa
Good service but very confusing to find. They told us to go to the upper floor of the airport but their office wasn't there; upon calling them, we were told to wait at the taxi area to be picked up and driven to the actual location (some 10 minutes away by car). They were quick once we got there.
View moreFebruary 26, 2020
Destination: Luqa
Very helpful staff and very friendly. Superb van.
View moreFebruary 3, 2020
Destination: Luqa
Car was new and clean
View moreDecember 20, 2019
Destination: Luqa
Car book was “economy” so I expected a panda or fiesta but was given a Citroen C1 which is classified as a “mini”. Pick up desk was stated as in the terminal but was about 3 miles away. The car was old, dented and dirty.
View moreNovember 24, 2019
Destination: Luqa
Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.
View moreNovember 23, 2019
Destination: Luqa
High fees if your are to drop your car before 7:00 am
View moreNovember 4, 2019
Destination: Luqa
Straightforward and reliable. Car was in good condition and pickup was straightforward, no queue.
View moreOctober 28, 2019
Destination: Luqa
Staff at the counter friendly and open, would definitely book again with optimo rent
View moreOctober 18, 2019
Destination: Luqa
Really friendly company. All staff are accommodating. They aim to help and make sure the pick up is completed quickly.
View moreOctober 16, 2019
Destination: Luqa
As always amazing service.
View moreOctober 9, 2019
Destination: Luqa
avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?
View moreOctober 2, 2019
Destination: Luqa
Car condition was very bad. Fuel gage broke, wiper broke, high headlight broke.
View moreSeptember 30, 2019
Destination: Luqa
La chica de recepción un poco seria. Nos hablaba a toda prisa. Revisan todo muy concienzudamente a la hora de la entrega.
View moreSeptember 27, 2019
Destination: Luqa
Стараются впихнуть самую старую и обшарпанную машину
View moreSeptember 2, 2019
Destination: Luqa
Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.
View moreAugust 29, 2019
Destination: Luqa
Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.
View moreAugust 26, 2019
Destination: Luqa
Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.
View moreAugust 25, 2019
Destination: Luqa
car was "upgraded" to an SUV category, but the car given was smaller and in bad condition. Staff was nice and helpful.
View moreAugust 25, 2019
Destination: Luqa
Quick and simple.
View moreAugust 22, 2019
Destination: Luqa
Would not use again, Prepaid all costs upfront for a Skoda Estate or similar - they tried to give me a Suzuki Baleno. Then charged me additional Vat and Taxes plus a mandatory prepaid fuel service which I did not want.
View moreAugust 14, 2019
Destination: Luqa
car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems
View moreAugust 11, 2019
Destination: Luqa
Tried to sell us additional insurance at time of pickup. Tried to charge for damage already present at time of pickup.
View moreAugust 10, 2019
Destination: Sliema
運転に支障はないが、キズの多い車だった。バンパーに穴が空いていて、フロントバンパーの片側はボディにはめ込む部分がキチンとはまっておらず、1〜2センチほど隙間ができていた。
View moreAugust 5, 2019
Destination: Luqa
Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.
View moreAugust 2, 2019
Destination: Luqa
Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride
View moreAugust 1, 2019
Destination: Luqa
Attention arnaque à la rayure obligé de réglé des frais pour une rayure ridicule !
View moreAugust 1, 2019
Destination: Luqa
Fantastic value for money and quick efficient staff. Thank you
View moreJuly 25, 2019
Destination: Luqa
The car was lower class with half the baggage space. This was a total scam!
View moreJuly 15, 2019
Destination: Luqa
The company is probably the biggest one in Malta, services were really good, they are really PRO in what they do. I definitely will use the company services in Malta or other countries once again.
View moreJuly 9, 2019
Destination: Luqa
Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.
View moreJuly 4, 2019
Destination: Luqa
Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.
View moreJuly 3, 2019
Destination: Luqa
They closed the office before the closing time with no information. Hence I couldnt pickup my car but had to rent another one
View moreJuly 3, 2019
Destination: Luqa
very thorough, very professional. Straight up.
View moreJune 25, 2019
Destination: Luqa
It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.
View moreJune 22, 2019
Destination: Luqa
Stupid procedure didn’t accept any major credit or debit cards. They wanted a £1,300 deposit, ridiculous. Didn’t rent the car, and wasted my money.
View moreJune 14, 2019
Destination: Luqa
Amazing service
View moreJune 9, 2019
Destination: Luqa
Needed to have more than 1 person on check-in desk. There were at least 6 other customers behind us - we were 3rd in the queue on arrival.
View moreJune 9, 2019
Destination: Luqa
everything as expected no specials forced to book
View moreJune 4, 2019
Destination: Luqa
Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.
View moreMay 28, 2019
Destination: Luqa
Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars
View moreJune 27, 2019
Destination: Luqa
I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.
View more