8Staff very friendly. Car could be in better shape. Overall, would repeat it again
The AC was not working. The windscreen was working but couldn't throw water (damaged??)
There was a weird noise on the engine.
BUT, the car served its purpose and the staff was really friendly
We have received a small car, as booked (extremely useful for the small streets of Mauritius).
We have appreciated the office of the car rental is in the airport area/no shuttle needed).
Our flights were late 24h (and Qeeq announced the rental company on our behalf about the delay). Mauriconnect accepted to keep the price for us (instead of marking it as a no show). We appreciate a lot this support.
Royal Car Rental didn’t have a desk at the usual Car Rental area, there was no sign displayed as a meeting point. Instead we had to call them to have a representative come meet us. Luckily my friend had a local SIM card at this point or else we’d have been stuck. The rep then walked us across to a random part of the Carpark where the transaction was made out of the back of a car. The whole thing felt a little dodgy to be honest.
When I got into the car the screen was displaying the navigation in Japanese, I was instructed this couldn’t be changed. Worse still it couldn’t be switched off!
There was no counter at airport.
The guys were waiting for me outside with the car.
The fuel was about a quarter so had to fill up on the way which was a hassle.
The car I booked wasnt delivered and couldnt be bothered to argue or change.
7.3Pick-up location was not clear on confirmation. Good value, however.
The excess and pre-authorisation amount for the vehicle was high, which led to some confusion at pick-up. The staff at both pick-up and drop-off points were friendly and courteous.
5.3Disappointing rental, find someone based at the airport
No prior indication that SURPRICE RENT A CAR was off site. I arrived earlier than planned and could not find my car. I could not find any mention of Surprice Rent A Car at the airport. No other rental agency knew of Surprice Rent A Car. Another rental agency was kind enough to help find them. I was told to wait in the arrivals hall. Still nothing. A taxi driver made another phone call to help find them.
When the car arrived, it looked like it had been in an accident and had been repaired. The fuel level was already on Empty, with the fuel warning light on. I had to get fuel immediately.
The car was delivered to me in the airport car park, meaning I had to pay a parking fee to exit the airport.
I arrived at sunset. By the time I had refuelled the car, it was dark and I had to turn on the headlights. Only one headlight was working! This made my 45 minute drive VERY dangerous.
Surprice's solution to the broken headlight was for me to pay to have it repaired myself and they would refund the cost. They confirmed the refund would be waiting for me when I returned the car at the end of my hire. This was reconfirmed on my final day of the rental. When I arrived at the airport, they did not have money ready and claimed they through they could give it to me the following day. HOW? I was leaving the country! After some time of searching purses and wallets, they found enough to cover the repaired headlight.
Disappointing.
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Frequently asked questions
Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 1, 2022
Destination: Port Louis
The AC was not working. The windscreen was working but couldn't throw water (damaged??) There was a weird noise on the engine. BUT, the car served its purpose and the staff was really friendly
View moreApril 12, 2022
Destination: Port Louis
We have received a small car, as booked (extremely useful for the small streets of Mauritius). We have appreciated the office of the car rental is in the airport area/no shuttle needed). Our flights were late 24h (and Qeeq announced the rental company on our behalf about the delay). Mauriconnect accepted to keep the price for us (instead of marking it as a no show). We appreciate a lot this support.
View moreFebruary 14, 2020
Destination: Port Louis
Very fast pick-up and drop-off, very clean car. The only minus - they gave not an auto, but a manual car...
View moreDecember 25, 2019
Destination: Port Louis
Royal Car Rental didn’t have a desk at the usual Car Rental area, there was no sign displayed as a meeting point. Instead we had to call them to have a representative come meet us. Luckily my friend had a local SIM card at this point or else we’d have been stuck. The rep then walked us across to a random part of the Carpark where the transaction was made out of the back of a car. The whole thing felt a little dodgy to be honest. When I got into the car the screen was displaying the navigation in Japanese, I was instructed this couldn’t be changed. Worse still it couldn’t be switched off!
View moreDecember 5, 2019
Destination: Port Louis
The staff at Morisoleil were lovely and extremely helpful, would use them again without hesitation!
View moreJuly 14, 2019
Destination: Port Louis
There was no counter at airport. The guys were waiting for me outside with the car. The fuel was about a quarter so had to fill up on the way which was a hassle. The car I booked wasnt delivered and couldnt be bothered to argue or change.
View moreJune 18, 2019
Destination: Port Louis
You could hire cars with some petrol roster then nearly empty and cars could be newer with less then 100k millage
View moreMay 21, 2019
Destination: Grand Bay
The excess and pre-authorisation amount for the vehicle was high, which led to some confusion at pick-up. The staff at both pick-up and drop-off points were friendly and courteous.
View moreMarch 18, 2019
Destination: Port Louis
The car fell below our expectations, it was advertised as room for 7 passengers but didn’t have enough luggage space for 5.
View moreMarch 2, 2019
Destination: Port Louis
No prior indication that SURPRICE RENT A CAR was off site. I arrived earlier than planned and could not find my car. I could not find any mention of Surprice Rent A Car at the airport. No other rental agency knew of Surprice Rent A Car. Another rental agency was kind enough to help find them. I was told to wait in the arrivals hall. Still nothing. A taxi driver made another phone call to help find them. When the car arrived, it looked like it had been in an accident and had been repaired. The fuel level was already on Empty, with the fuel warning light on. I had to get fuel immediately. The car was delivered to me in the airport car park, meaning I had to pay a parking fee to exit the airport. I arrived at sunset. By the time I had refuelled the car, it was dark and I had to turn on the headlights. Only one headlight was working! This made my 45 minute drive VERY dangerous. Surprice's solution to the broken headlight was for me to pay to have it repaired myself and they would refund the cost. They confirmed the refund would be waiting for me when I returned the car at the end of my hire. This was reconfirmed on my final day of the rental. When I arrived at the airport, they did not have money ready and claimed they through they could give it to me the following day. HOW? I was leaving the country! After some time of searching purses and wallets, they found enough to cover the repaired headlight. Disappointing.
View more