New Zealand Car Rentals

Yes recieved the correct car i requested

More attendance staff to introduce the car conditions and pre-inspections with the clients,

They rang me to say the shuttle was on the way to pick me up, smooth pick up of car, polite and efficient. Toyota yaris was great for 2 of us. Very happy.

It was so easy to pickup the car at Budget, being that the location was in terminal. This was key being that we arrived after 8:30pm, and was so convenient ! Everything went really well.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

The staff at Jucy were great.

Very good customer service. They waited until we completed the booking even it was after work hour.

I called 7 times before someone answered to come and pick me up.

Under staff at counter.

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

Excellent service from start to finish very good service

All my dealings with Apex were easy. The staff were helpful, informative, and quick to respond to questions. The car was more spacious than expected and a pleasure to drive. Apex had no problems with us hiring the car for a one way journey between the Islands.

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs

The car was is horrible condition with interior coverings peeling away. Will never use this company. Bad cars and bad classification of cars in model categories.

I was expecting the smallest car, but had what I'd describe as a small SUV. It was easy to navigate city streets, roomy for my purposes and comfortable. Pick up and drop off were easy.

First time renting. All good

YES

Long wait to get vehicle. Motor not running smoothly, particularly on decent.

Have used EZU a couple times, good value for money and have had no issues

excellent customer service!

Perfectly suited to my day trip to Christchurch

The best company the best customer service

None

Had an issue with the rear seat and we got another car promptly, was really great When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....

One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!

Hi team, We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking. Regards, Margie Garcia and Karam Paul

Exceeded expectations on all counts. Thanks so much!

Yes, I was very pleased with the Toyota Yaris for the price I paid.

great value car ran great

Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.

Car met expectations and got me from A to B. You pay for what you get, but the staff were helpful and released my $500 deposit straight away.

Car was good condition

Great service and car got upgraded to a more spacious one

Expected a Nissan SUV, but was Suprised by a Bigger Mitsubishi SUV

It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.

I would like to share a constructive feedbacks as follows: 1. Counter check in staff The counter staff were awesome and nice, they informed us in advance that they're new, they did their best to follow all the written instructions to help with the pick up process. Behind us there were 3 other customers. But shame for Europcar, they should have some senior staff to assist the new staff to avoid long queue and complaints. 2. Full tank for the new renter Make sure to check the fuel meter when the previous renter return the car to make sure it's full tank. I I picked the car up with millage at 3679km (pic.#1) , just realized when I was travelling at 3772km - mileage left to travel 765km (pic.#2), it was just 3km away from airport that the fuel meter showed only 15 bars (full tank is 16 bars). For the clear details at 3777km when I pulled over to take another photo (pic.#3). I didn't bother to return to the counter to complaint as I had an appointment that I was late because of the long process. In the middle of the trip, I refuelled and it showed 16 bars on the fuel meter and millage left to travel 926km (pic.#4). From this only, I felt cheated as if only I took the vehicle full tank, I would have travelled another 161km. Another clear information (pic.#5) when I refuelled again at the Z-petrol station by Frankton Road in Queenstown before return the vehicle at Queenstown airport which only 2.5km away. Again, millage left to travel still 957km and not 765km as when I picked up. Thank you.

Staff were awesome and very helpful and the condition of the car was pretty excellent.

Car was neat and clean. It did meet the expecations.

Very nice staff and helpful

Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!

Lovely staff. Car had some nice touches like a phone holder and car charger with double USB ports, which I usually have to bring myself. Would definitely hire again x

The car was impeccably maintained and very clean. It was however a 2007 model vehicle. I wasn’t aware of this during the booking process. No problem, but I would have preferred to have been aware of this.

We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.

Yes, everything perfectly.

Car was old but fair value for the cost. Very friendly and helpful staff. Delay picking up while issue with another customer was dealt with by the sole staff member.

Good

The company didn’t have any Toyota Yaris (option I had booked) available and tried to give me a Nissan Tiida instead, I refuse it regarding its size and the lack of ISOFIX for my baby car seat, after a friendly discussion I agreed to have the Nissan Latio. Wouldn’t say it was a big issue. Just a little inconvenience that could be avoided with a better organization. I still recommend it if you need just a cheap rental option.

Excellent all round