Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 8, 2024
Destination: Antalya
Helpful staff and easy pick up. Always reliable and would use again.
View moreApril 8, 2024
Destination: Istanbul
thanks
View moreMarch 31, 2024
Destination: Istanbul
The pickup experience was not very good.
View moreMarch 29, 2024
Destination: Antalya
No one at the airport to greet. Had to burn a day of expensive roaming to make one phone call to find out where the pick up guy was. Had to wait a further 10 minutes for him to arrive. Not as described in the pick up instructions. Car was generally fine (it had done nearly 70,000 km, but was troublesome to start, although it did usually eventually fire. Either needed a full charge or a new battery. Informed the rental agency. Very disappointing that rental company's policy is to hold on to my deposit (€650) for 28 days even though there is no question of the car being damaged in any way. I don't see why my money should be earning interest in their account for a month.
View moreMarch 22, 2024
Destination: Bodrum
Pickup was a little confusing as rental company does not have an office located at the airport, however we were picked up and taken to car promptly. Car presented was clean (an older model but in pristine condition). Drop off was very simple, we just had to take car where we picked it up and the agency came and collected it. Highly recommended
View moreMarch 20, 2024
Destination: Istanbul
The car I got was not the model shown in my booking. I had to drive back to pick up point to request to change to another car after picking up the car as alert "Low Tyre Pressure" was lit on car's control panel. Later, the car they replaced was in very dusty and dirt condition. In addition, alert "ad blue low level" was lit and I have to refill the ad blue by myself on my way after driving the replaced car for a few hours. Fortunately, the rest of all was working fine.
View moreMarch 13, 2024
Destination: Antalya
I booked a package for an Audi A3 auto. However they charged me more because it wasn't available and gave me a Renault capture. Which is a lower classed vehicle. They also did the same with the lady in front of us who came off the same flight. Which shows that for commission they are cheating the customers.
View moreMarch 6, 2024
Destination: Istanbul
I was renting from a company ( Matcar ) .... But I was transferred to a company ( B2car ) .... The service was good .....
View moreMarch 6, 2024
Destination: Istanbul
It was nice car with quick service
View moreJanuary 19, 2024
Destination: Istanbul
I rented a car through your location in Turkey Istanbul Sabiha airport and they took a car warranty of 3000 thousand Turkish Liras from me and when the car was delivered, they informed me that they would refund the deposit amount within 7 days and when checking on My Account I was surprised to get a refund of 357 liras !!! Out of 3000 thousand lira, the amount of 2643 lira was deducted !!!؟؟؟ Please contact the rental company and get the discounted amount back, and thank you very much
View moreJanuary 17, 2024
Destination: Istanbul
I was given a different car than the one I have rented it’s a lower quality, I had to wait over one hour because my flight was early and I was told by the staff that I was delayed because I rented through QEEQ specifically because they have issues with QEEQ I had to be penalized by waiting more than one hour
View moreJanuary 16, 2024
Destination: Kayseri
a little bit disappointed that i booked for a small SUV but upon collection the car they didnt have the SUV type and gave us a economy car version instead. We specifically choose an SUV as we needed extra space and more comfortable car for long distance travel for our roadtrip. Although the received alternative car is in new condition, we feel very uncomfortable to travel between places cause the car abit small for our needs.
View moreJanuary 9, 2024
Destination: Istanbul
Please check my complaint and customer services communication with me by email
View moreJanuary 7, 2024
Destination: Istanbul
空港内カウンターでのコミュニケーションは円滑・スピーディ・簡潔でとても良かったです。whatsupの番号があるとさらにスムーズであったと思います。追加保険の無理な売り込みもありませんでした。車両はオペル・コルサATの貸し出しでした。車両の外観は小傷が多かったですが、欧米では基本的な程度だと思います。貸出前後で写真撮影もされていましたので、状態の確認はされていると思います。2019年～の比較的新しい車両でした。返却時はかなり込み合っていましたが、5分程度で解消し、高速料金の支払いも大変スムーズでした。
View moreJanuary 4, 2024
Destination: Istanbul
Car was awful not as described, smelt of smoke and heavily stained inside and marked outside. Complained to Goldcar and they blamed QEEQ
View moreJanuary 3, 2024
Destination: Kayseri
It was comfortable car and convenient for the trip
View moreJanuary 2, 2024
Destination: Istanbul
The staff are fishy, they asked two credit cards , then I refused, after they use one credit card. The staff very suspicious,not friendly,i will not deal with them and i don’t recommend them at all.
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent team
View moreDecember 23, 2023
Destination: Istanbul
gooood
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent
View moreDecember 23, 2023
Destination: Istanbul
excellent company
View moreDecember 16, 2023
Destination: Kayseri
no counter at the airport. we had to call agency to be picked up. once picked up they drove us to a gas station nearby and handed over the car. return was at the same gas station. correct process
View moreNovember 25, 2023
Destination: Istanbul
The vehicle I rented was audi a3 but they did not give me a vehicle in the same segment, the vehicle they gave me was dacia duster. Teribble
View moreNovember 13, 2023
Destination: Istanbul
OK Mobility held deposit €275 but on the booking it was mentioned only €91. They refused to give me car until i paid €275.
View moreNovember 10, 2023
Destination: Dalaman
A no frills car rental experience. I really appreciated the easy pick up and drop off with staff meeting us at the airport. This was great!
View moreAugust 30, 2023
Destination: Antalya
Antalya office had extremely helpful staff. Lovely experience.
View moreAugust 22, 2023
Destination: Dalaman
Very nice people and great customer service
View moreAugust 21, 2023
Destination: Istanbul
Verdikleri araç gayet temiz ve sorunsuzdu. Teslim alma teslim etme süreleri hızlıydı. Genel olarak memnun kaldığım bir kiralama oldu.
View moreAugust 18, 2023
Destination: Bursa
The staff is kind with good communication. They gave us a car with the tank empty, but we insisted that the booking was with the tank full. Finally, they accepted and filled the tank.
View moreAugust 17, 2023
Destination: Bodrum
I was happy with the customer service and the time it took to get the vehicle.
View moreAugust 15, 2023
Destination: Cesme
I didn't get the car i was expected instead i had to pay more to get a car which fits with our needs
View moreAugust 9, 2023
Destination: Antalya
Car was what is expected, only lacking feature was cruise control, I drove for about 4000Km and I would have really enjoyed the cruise control.
View moreAugust 8, 2023
Destination: Dalaman
The guy was so nice and polite
View moreAugust 2, 2023
Destination: Antalya
Car did not have the trunk shell to cover luggage to prevent stealing. Turbo hose broke. But fixed the same day.
View moreJuly 30, 2023
Destination: Istanbul
The team were helpful and cooperating through the pick up and drop off with clear information. Special thanks to Firat who helped me with the incident I had at the drop off.
View moreJuly 3, 2023
Destination: Istanbul
Car was very good.
View moreMay 22, 2023
Destination: Trabzon
Great and very helpful staff
View moreFebruary 15, 2023
Destination: Bodrum
Great service by the lads in the counter, they were always available and so helpful. Unfortunately we had several issues with the car, but Green Motion staff did their best to accommodate us. I’d recommend this company because of their staff, and advice to spend a little more and get better car.
View moreFebruary 15, 2023
Destination: Istanbul
I do not recommend green motion. Go for safer options. Reasons: - They will send invoicies afterwards for car not enough cleaning. - Spead ticket that i did not commit - The pickup and drop off location is not at airport and is far away.
View moreJanuary 10, 2023
Destination: Dalaman
Nobody was waiting for us at the airport and it was really hard to reach someone to pick-us from the airport and drive us to the pick-up location. In the end, the experience was so-so as it took more than 60min to collect the car. Take extremely close attention at the scratches, to avoid extra charges at the end of the rental. The drop-off was fine.
View more