GOLDCAR, Mallorca Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

GOLDCAR - Mallorca Airport Information, Car Rental Instructions & Policies

Address

PMI Arrivals terminal, Palma, Balearic Islands/Islas Baleares/Illes Balears, Palma de Mallorca, 07071, Spain

Telephone

+34 918 341 400

Pick-up Instructions

You can walk to the counter of GOLDCAR - Mallorca Airport car rental.

Airport Location, please follow signs to the car rental stations.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 950-2000	15-30
Kia K4 Pack up ^	EUR 1400	15-30
Kia K4 Pack up ^	EUR 1400	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

DinersClub,AMEX are not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.95 - 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 4 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Portugal Andorra France Italy Gibraltar	EUR 13.2 per day

Travel to France, Italy, Portugal: only their continental area is allowed to drive on. It also authorizes you to be able to transfer and drive the vehicle between (i) the territory of mainland Spain and the Balearic Islands (except the island of Formentera) and vice versa, (ii) between the Balearic Islands (except the island of Formentera), and (iii) also between the Canary Islands.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-2000 for other car models.

EUR 1100 for Audi A1-sb,

EUR 1100 for Fiat Panda,

EUR 1100 for Dacia Sandero,

EUR 1100 for Fiat Panda 5 Doors,

EUR 1100 for Opel Corsa,

EUR 1400 for Peugeot 208,

EUR 1400 for Bmw X5 Luxury Suv Or Similar,

EUR 1100 for Fiat Doblo,

EUR 1400 for Volksvagen Polo,

EUR 1400 for Dacia Sandero,

EUR 1400 for Nissan Sentra Or Similar,

EUR 1400 for Chevrolet Impala Or Similar,

EUR 1400 for Mercedes A Class,

EUR 1400 for Ford Focus,

EUR 1400 for Peugeot 308,

EUR 1400 for Renault Scenic,

EUR 2000 for Peugeot 5008,

EUR 2000 for Fiat Talento 8 Seats,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Ford Grand Tourneo,

EUR 2000 for Bmw 3 Series,

EUR 2000 for Mercedes C-class,

EUR 1400 for Kia K4,

EUR 1400 for Mazda 3 / At,

EUR 1400 for ,

EUR 1100 for Toyota Yaris,

EUR 1100 for Fiat 500e Bev,Dacia Sandero,Fiat 500,Fiat 500 Cabrio Manual Or Similar,

EUR 1400 for Ford Focus,Renault Captur,Vauxhall Mokka,Dacia Sandero,Peugeot 308,Peugeot 308,Nissan Sentra Or Similar,Mercedes A Class,Chevrolet Impala Or Similar,Audi A1,Kia K4,Citroen C4 Grand Space Tourer,Toyota Corolla Cross At,Bmw 2 Series Active Tourer,

EUR 2000 for Ford Grand Tourneo,Ssanyong Rodius,Toyota Crown Or Similar,Genesis G70,Chrysler Voyager,Audi A1-sb,Bmw 1 Series,Tesla Model 3,Bmw 3 Series,Nissan Sunny Or Similar,Mercedes-benz Gls450 Or Similar,

EUR 3500 for ,

Theft Insurance Excess differs by car model:

EUR 1100-2000 for other car models.

EUR 1100 for Audi A1-sb,

EUR 1100 for Fiat Panda,

EUR 1100 for Dacia Sandero,

EUR 1100 for Fiat Panda 5 Doors,

EUR 1100 for Opel Corsa,

EUR 1400 for Peugeot 208,

EUR 1400 for Bmw X5 Luxury Suv Or Similar,

EUR 1100 for Fiat Doblo,

EUR 1400 for Volksvagen Polo,

EUR 1400 for Dacia Sandero,

EUR 1400 for Nissan Sentra Or Similar,

EUR 1400 for Chevrolet Impala Or Similar,

EUR 1400 for Mercedes A Class,

EUR 1400 for Ford Focus,

EUR 1400 for Peugeot 308,

EUR 1400 for Renault Scenic,

EUR 2000 for Peugeot 5008,

EUR 2000 for Fiat Talento 8 Seats,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Ford Grand Tourneo,

EUR 2000 for Bmw 3 Series,

EUR 2000 for Mercedes C-class,

EUR 1400 for Kia K4,

EUR 1400 for Mazda 3 / At,

EUR 1400 for ,

EUR 1100 for Toyota Yaris,

EUR 1100 for Fiat 500e Bev,Dacia Sandero,Fiat 500,Fiat 500 Cabrio Manual Or Similar,

EUR 3500 for ,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Palma De Mallorca Airport

Railway Stations

4.6 mi from Palma Intermodal Station

4.8 mi from Poligon Marratxi Estacio (208)

5.9 mi from Es Caulls Estacio

Other Landmarks

4.6 mi from Palma Town Hall

4.6 mi from Santa Eulalia Church

4.7 mi from Royal Palace Of La Almudaina

CHECK RATES

Map view of GOLDCAR Store Location

coordinates: 39.546526 2.730858

Guest Reviews

Total points： 5.7 / 10 Average

Vehicle condition: 6.1
Vehicle cleanliness: 6.6
Spaciousness: 6.5
Counter staff: 2.8
Pick-up location: 5.3
Drop-off location: 5.6
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

A.Monedero
Mallorca
9.2 /10 Excellent
Reviewed: Wednesday, September 19, 2018
Dislike: They forced me to hire an insurance even though I already had one
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Anonymous
Mallorca
8 /10 Very good
Reviewed: Sunday, April 14, 2019
Very little information regarding fees payable on pick up and how/where to return.
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G.Fernandes
Mallorca
5.3 /10 Average
Reviewed: Friday, April 19, 2019
The overall experience was positive except when I arrive at the Goldcar counter was pushed to buy another insurance which I did not buy. And the staff said that my insurance isn't good enough so she wanted me to buy another insurance on top of the one that I already have. After me kept saying no to another insurance she blocked my credit card ( which the norm). Also I had to pay €20 of airport fees which I didn't understand why because when I booked online I paid premium to have all taxes included. The staff at the counter was rude and lied to me. She said that the credit card deposit would take a month to return to my bank account but I asked another staff on the drop off and they told me in less than 2 weeks. With Goldcar never again.
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L.Bray
Mallorca
8.7 /10 Very good
Reviewed: Saturday, April 20, 2019
Waited ages to be served. Once serves we have a very rude lady. Wanted to charge me airport location tax dispute taxes being included in the chargw.. says it's not included as cheap rate and says in terms on goldcar website. Lady then said I had to pay fuel surcharge of €135 which is refundable if return full. That was fine. Then she said I had to take out there personal insurance. Explained I had insurance excess which she said wasn't going to cover their rental which was utterly rubbish. After 30mins had passed, she reluctantly took the €1400 blocked swipe of my car and we was on our way. Very very rude and told me not to shout at her which I honestly wasn't doing. She was mis-selling which not give me all options. I assume they are on commission. Kept saying that a 5p dent or a scratch would cost €700. I'm a careful driver having driver loads of hire cars before and never had so much bother getting a car. It was almost 11pm at this point. Once it was sorted, the car we got was nice and did the job. It was cheap for a reason .. there is no customer service. Be warned there might be hidden charges so also check goldcar website. There rating is also low and branded as robbers. It's true. Will never use again.
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N.Chanthitivech
Mallorca
8 /10 Very good
Reviewed: Sunday, April 21, 2019
I was given the information that they “cannot” accept the third party insurance which it was surprising me because since I rented cars worldwide I never got this policy before. Actually I know they tried to sell me the insurance. When I insisted not to buy further insurance, they told me then they cannot let me rent the car. WTF!!! And it made me pay for 150 EURO more. Insane!
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M.Bedford
Mallorca
4.7 /10 Average
Reviewed: Tuesday, April 23, 2019
The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.
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Malle19
Mallorca
5 /10 Average
Reviewed: Saturday, April 27, 2019
I would not book with Goldcar again. They tried to sell extras on a hard way with telling lies. Take total care on what you sign. Don't trust on what they tell you at the counter! Check everything double. Check the car carefully, even the door lock by key!
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Jeff Lester
Mallorca
8.3 /10 Very good
Reviewed: Wednesday, May 29, 2019
Just a bit slow at check in...............
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M.Benson
Mallorca
7.3 /10 Good
Reviewed: Friday, May 31, 2019
What I didn't expect was to find that I had been charged nearly 300 euros for additional insurance I wasn't offered and I didnt want. I feel totally betrayed by goldcar and I won't be using them in the future. Their actions amount to fraud.
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Vlad
Mallorca
6.3 /10 Average
Reviewed: Wednesday, June 12, 2019
!HORRIBLE EXPERIENCE! The most dodgy car hire company I dealt with so far.
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h.orsman
Mallorca
5.3 /10 Average
Reviewed: Saturday, June 29, 2019
Added fee, when you said none and cancled my second booking with out permiton with no refund
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A.Rose
Mallorca
2 /10 Poor
Reviewed: Tuesday, July 9, 2019
They have charged me an insurance protection without ever telling me what it was!!! She told me there would be a £70 fuel deposit, took my card and charged me €310 without ever saying what it was! Complete rip off company, will never use Goldcar again.
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M.Hill
Mallorca
5.3 /10 Average
Reviewed: Monday, July 29, 2019
I'm a New Zealander, living in UK and I don't usually write reviews but I felt I must, this time. Firstly, I booked and prepaid online using EasyRentCars which was very easy and I will definitely use them again. As for GoldCar, I will avoid them like the plague. Beware of their scare tactics to up-sell you insurance and roadside recovery at extortionate rates. I had prepaid £110 for 10 days hire yet and, after going through the necessary paperwork, the representative proceeded to say I owed €349.00, €99 of which was for fuel deposit and service charge which was okay. The other €250 was for their insurance and roadside recovery that she tried to say I must have and cannot go without. I already had insurance and roadside recovery in place so I knew I didn't need this at all but, she wasn't having it. After about 5 mins of an awkward back-n-forth she started saying "If you break down, no one will help you. If you have a flat, no one will help you, If you crash, no one will help you." To which I replied, "I think I'll manage and I'll be just fine." She then said I'd have to pay them €1100 right now and even if I get just a little scratch, I'll lose it all. This is actually a held payment and fully recoverable through your own insurance if you do have an accident so again I said not to worry about me and I'll be okay. By now, she was not happy. I think they must get commission for peddling the insurance because it really seemed to annoy her that I was ok. She even went on to circle the insurance/roadside recovery help line number and then said "But, you cannot call this number because, no one will help you." Absolutely disgusting use of scare mongering and I bet they trap a lot of people who a) don't have their own insurance in place, b) don't realise you don't need theirs as well or c) Don't have a credit card with €1100 on it to cover the held deposit. Although, my wife and I joked 'no one will help you' throughout the holiday, I
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Anonymous
Mallorca
4.3 /10 Average
Reviewed: Friday, August 2, 2019
Car has already had little damage before our picking-up. After dropping-off they said we did that damages. But we didn’t do anythings. That was bad.
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Y.Andrushko
Mallorca
7.7 /10 Good
Reviewed: Monday, September 16, 2019
I arrived earlier, but due to the volume of customers could not pick up a car. Even I put a note that early arrival is very possible I still had to wait for almost 3 hrs. To pick up a car 30 min before the booked time I had to take a bigger car and got charged more than I planned. Otherwise, it is a busy place and the staff did their job but I did not feel that they wanted to make an extra step to help. The windshield was dirty, the car itself was clean but it is a minor issue.
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M.Potts
Mallorca
5 /10 Average
Reviewed: Friday, September 20, 2019
The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else". I will never deal with Goldcar again, I don't know how they are still in business.
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T.Waite
Mallorca
5 /10 Average
Reviewed: Saturday, October 12, 2019
Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.
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Melissa Becher
Mallorca
2 /10 Poor
Reviewed: Friday, August 31, 2018
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Sylvia Kelvin
Mallorca
2 /10 Poor
Reviewed: Friday, August 3, 2018
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