Interrent - Lisbon Airport Information, Car Rental Instructions & Policies

terrible service,forced to take insurance at desk

Our flight was late I try to contact via e mail, phone, Facebook, what's app with no answer. Phone number also incorrect on the booking. Customer service closes at 5 pm but no good when that's the only number to call. 2nd time I used. 1st in Porto airport which is one of my worst experiences ever. But Lisbon was by miles superior. Car did have lots of scratches etc... But all in the paperwork so OK.

I got better car then I expected. Instead of Ford Focus, petrol, I got Kia Sportage 1.6 l diesel. Economical and in very good condition. However, even I returned car with the full tank, today is fourth day that reserved deposit for the fuel is not released . Still waiting.

The car itself was fine but on returning I had the car inspected. It was visually inspected and stated the condition was fine , the condition on fuel full to full it was confirmed this was fine on return. I requested as final invoice but the company stated it could not do this as there were road tolls to consider. It was stated that I would be email a invoice with in seven days. As I thought this never arrived and my bank statement shows I was invoice for £50 pound followed by £19 pounds. The £19 pounds I suspect was for road tolls the £ 50 pound was I suspect a spurious charge that the company are trying there luck on. This company if you look at there reviews have a very poor history of doing this but overall life is too short and its only £ 50 pounds . I will just have to be more careful in the future and not hire from the company again, As a overall review of how car hire operates car hire companies operate they request we sign for the condition of the vehicle , the vehicle is full of fuel and for any damages. Would it not be fair for the car hire company to also sign for this on return. I did ask for this but it was refused when I returned the car. Overall poor performance as £ 50 pound was taken from my account with no justification , no final invoice supplied and I personally think the company is just taking me for a ride but to be honest I can't do with the hassle of fighting it so I will live with it but will never use the company again - bit short sighted if you ask me. Any comment would be gratefully received and if you would like to justify the £ 50 was take as well as the £ 19 taken it would be an insight and we could take it from there