Car Rental Hokkaido, A Car Rental

Car Rental Hokkaido - A Information, Car Rental Instructions & Policies

Address

8-9-8 Aoba, Chitose-shi, Hokkaido 066-0015, Japan

Telephone

+81123224040 / +819015214040

Pick-up Instructions

The Car Rental Hokkaido - A car rental location is located out of the airport

Please contact the staff to pick you up to Car Rental Hokkaido - A car rental when you arrived.

Upon arrival, please contact the store staff in advance to arrange shuttle service. Contact information: WeChat: +819015214040, Phone: (+81)123-22-4040, FAX: (+81)123-22-4050, Email: info@carrental.jpn.com, Line ID: @jhs4331b, WhatsApp: (+81) 90-1521-4040.

Drop-off Instructions

Please contact the shop before your arrival and park your vehicle in the designated area. A staff member will be there to assist you with the return process. After that, you can take the shuttle bus back to the airport. Please note that the last shuttle departs at 18:00.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 75 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + IDP ( issued under the 1949 Convention)

It is required to carry the original IDP issued by a government-authorized agency in the version of the 1949 convention, in the A6-sized booklet paper format, and the number of seats of the rented vehicle should comply with the driving category authorized by the IDP.

Taiwan Driving License in China + Japan Translation

For customers with driver's licenses issued in Switzerland, Germany, France, Belgium, Slovenia, Monaco and Taiwan are allowed to drive vehicles only when they carry both the original license issued in the above countries/regions and a Japanese Translation of such issued by JAF, or foreign embassies or consular offices in Japan.

For local renters, you need to bring:

Full driver's license issued in Japan

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

To be confirmed

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

To be confirmed

Cross Border

To be updated

Cross Islands

To be updated

Excess

Theft Insurance Excess:

JPY 0

Collision Damage Waiver Excess:

JPY 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 mi from New Chitose Airport

Railway Stations

1.2 mi from Minami Chitose Station

Hotels

0.6 mi from Hotel AreaOne Chitose

0.7 mi from JRINN CHITOSE

0.7 mi from Hotel Route-Inn Chitose Ekimae

FIND ME A CHEAP RENTAL

Map view of Car Rental Hokkaido Store Location

coordinates: 42.823167327342 141.6630913838

Location Images

Car Rental Hokkaido-A-250580-pickup_guide

Pickup Sign

Guest Reviews

Total points： 8.9 / 10 Very good

Vehicle condition: 4.6
Vehicle cleanliness: 4.4
Spaciousness: 4.3
Counter staff: 5.0
Pick-up location: 4.2
Drop-off location: 4.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Y.Heng
Chitose
9.7 /10 Excellent
Reviewed: Saturday, December 6, 2025
Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.
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Celine Chan
Sapporo
9.7 /10 Excellent
Reviewed: Saturday, December 6, 2025
Excellent service that is highly reliable. Totally recommend this for future travels! (:
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N.Huda
Sapporo
9.3 /10 Excellent
Reviewed: Saturday, December 6, 2025
There were exceeded my expectation! I love the service that service that they given to me and my family. Very quick and helpfull staff. Will use the service again in the future..thanks! :)
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AussieBJ
Chitose
9 /10 Excellent
Reviewed: Saturday, December 6, 2025
Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).
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Anonymous
Sapporo
9 /10 Excellent
Reviewed: Saturday, December 6, 2025
car received in full tank and staff is helpful. The car GPS is easy to use if u have the tel nnmber of the location..
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Y.CHEN
Sapporo
9 /10 Excellent
Reviewed: Saturday, December 6, 2025
Good and fast service.
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Anonymous
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Perfect - communication was prompt, car was clean, staff knew what they were doing, pick-up and drop-off were smooth.
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Rootsey
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.
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W.Lee
Chitose
8.3 /10 Very good
Reviewed: Saturday, December 6, 2025
counter staff were helpful and detail in their explanation. car return was smooth and quick
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M.Kreveld
Sapporo
9.7 /10 Excellent
Reviewed: Saturday, December 6, 2025
Car exceeded expectations
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Schmidt
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)
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Mick Farley
Doha
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The service was good - very professional and swift .
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A.Kumton
Sapporo
9.7 /10 Excellent
Reviewed: Saturday, December 6, 2025
Good staff and service
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Y.Chan
Sapporo
8.7 /10 Very good
Reviewed: Saturday, December 6, 2025
Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately. It is very convenient. Staff can speak putonghua and English which avoid the language problem!
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s.hamzah
Sapporo
8 /10 Very good
Reviewed: Saturday, December 6, 2025
Great ecperience with easy and smooth procedures
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Anonymous
Sapporo
8.3 /10 Very good
Reviewed: Saturday, December 6, 2025
Staff very helpful and give excellent service both during picking up and drop off time
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Mick Farley
Sapporo
9.7 /10 Excellent
Reviewed: Saturday, December 6, 2025
Car Rental Hokkaido were excellent - very professional and thorough. Also friendly, warm and welcoming. I’d use them again.
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P.Mueller
Sapporo
9.7 /10 Excellent
Reviewed: Saturday, December 6, 2025
Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.
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Anonymous
Sapporo
9 /10 Excellent
Reviewed: Saturday, December 6, 2025
have to contact them to pick up at bus stop 98 and smooth registration process. Staffs are nice and quick to load the bag into the car .
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J.LING
Sapporo
9.3 /10 Excellent
Reviewed: Saturday, December 6, 2025
Contact with car rental company was excellent with choices of various social networking app like Whatsapp, LINE, etc. Car model was as booked, though it’s one of the older model with no car play or USB charging port. Pick-up and drop-off was a breeze and staffs are very friendly and helpful.
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Anonymous
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
easy flexible, staff can speak mandarin
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E.Javier
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Excellent
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J.Yong
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Staff were very helpful. They speak English and mandarin also
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Simona Guy
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The staff were friendly and the service was quick.
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Rock Mac-
Sapporo
6 /10 Average
Reviewed: Saturday, December 6, 2025
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Todd Pansy
Chitose
6 /10 Average
Reviewed: Saturday, December 6, 2025
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Brady Eugene
Sapporo
2 /10 Poor
Reviewed: Saturday, December 6, 2025
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Emmanuel Field
Sapporo
8 /10 Very good
Reviewed: Saturday, December 6, 2025
Polite, has Cantonese speakers, easy to communicate
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Barbara Bird
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Perfect score. Affordable prices, top-notch service. The process of picking up and dropping off the car was very smooth with no issues. Will definitely use again next time I visit Hokkaido.
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Rex Mike
Sapporo
6 /10 Average
Reviewed: Saturday, December 6, 2025
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Ronald Paul
Sapporo
6 /10 Average
Reviewed: Saturday, December 6, 2025
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Marshall Nora
Sapporo
8 /10 Very good
Reviewed: Saturday, December 6, 2025
The service and explanations were very good. The car would be perfect if it were in better condition.
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Charlotte Birrell
Chitose
8 /10 Very good
Reviewed: Saturday, December 6, 2025
The service was good, but the vehicle was too old (driven 200,000 kilometers). The return policy was a bit strange; you had to fill up the gas at the nearby station and provide the receipt!
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Barry Bobby
Chitose
2 /10 Poor
Reviewed: Saturday, December 6, 2025
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Beacher Leigh
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The overall service was excellent, and the efficiency was high as well.
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Gary Tom
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Excellent service
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Cecilia Arnold
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The store is excellent, both pickup and return are efficient, and the staff's service attitude is great. It made our self-driving trip very enjoyable.
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jimmy tan
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The folks can converse in japanese as well as chinese or english.
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Anonymous
Sapporo
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The staff was extremely useful and very responsive.
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Leif
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
When picking up the car, there was a slight feeling of being pressured to buy insurance. Returning the car was excellent—due to a miscalculation of time, I didn't refuel the tank fully and it was left half full, yet the rental company didn't make it an issue. They charged for half a tank. Additionally, on the way back to the airport, everything went smoothly, and they didn’t waste any of my time, promptly dropping us off at the airport.
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Jacqueline Huggins
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Excellent experience, the Taiwanese staff provided great service.
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Moore Van
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Very satisfied
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Blake Morton
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Very good and efficient.
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Brian Clara
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Overall quite good.
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Eileen Doherty
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The staff provided very enthusiastic explanations.
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Linda Nancy
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Excellent, highly recommended.
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M.Manson
Hokkaido
8 /10 Very good
Reviewed: Saturday, December 6, 2025
We got confusing advice on how to precede through the highway toll lanes. Wound up figuring it out by trial and error. The error was stressful!
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Gilbert Amelia
Hokkaido
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
The pick-up and drop-off service is convenient overall. Next time I visit Hokkaido, I’ll rent from this company again.
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Cyril Marcus
Hokkaido
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
Very satisfied, it was quick.
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Enoch Doherty
Chitose
10 /10 Excellent
Reviewed: Saturday, December 6, 2025
I've been renting cars from them for many years. This year I went to see whales but didn't spot any. I'll try again next year.
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