Alamo, London Gatwick Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - London Gatwick Airport Information, Car Rental Instructions & Policies

Address

GATWICK AIRPORT SOUTH TERMINAL, LOWER FORECOURT HORLEY, GATWICK, ENG, RH6 0NP, GB

Telephone

+441293221659

Pick-up Instructions

The Alamo - London Gatwick Airport car rental location is in terminal

You can walk to the counter of Alamo - London Gatwick Airport car rental.

London Gatwick is a multi-terminal location (North Terminal and South Terminal). Vehicle pick-up is available at LONDON GATWICK SOUTH TERMINAL. Upon arrival, we can be located in the Car Rental Center outside the Terminal building on Level 0. Please follow the signs for Car Rental. If you’re arriving in the North Terminal, please take the free airport Monorail service (located outside the departures area on Level 1). On arrival at the South Terminal follow the Exit Signs and proceed to Level 0, then follow signs for Car Rental. Airports only： 1. If your car pickup is scheduled between 9:00 PM and 11:00 PM (local time), a return flight ticket is required for vehicle collection. 2. Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary. Only credit cards issued by either Visa, Mastercard or American Express will be accepted. The credit card presented must be in the renter’s name. 3. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renters name.

Drop-off Instructions

Please follow the "Car Rental Returns" sign to the return car park.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Other car models Pack up ^	100% of the rental car rate plus GBP 200-1000	30-60
Volkswagen Id 3 Toyota Auris Hybrid Hyundai Ioniq Volkswagen Golf Skoda Scala Peugeot E-2008 Kia Niro Chevrolet Trax Mercedes-benz Gla 250 Or Similar Nissan Townstar 5.8m3 Kia Picanto Fiat Panda Opel Corsa-e Toyota Yaris Toyota Yaris Volkswagen Polo Vivo Trendlin Show more > Volkswagen Id 3 Toyota Auris Hybrid Hyundai Ioniq Volkswagen Golf Skoda Scala Peugeot E-2008 Kia Niro Chevrolet Trax Mercedes-benz Gla 250 Or Similar Nissan Townstar 5.8m3 Kia Picanto Fiat Panda Opel Corsa-e Toyota Yaris Toyota Yaris Volkswagen Polo Vivo Trendlin Iveco Daily 12m3 Fiat Ducato Peugeot 3008 1.5 Automatic Or Similar Skoda Octavia Mercedes-benz Eqa Toyota Rav4 Hybrid Peugeot 3008 Seat Ateca Peugeot Expert Renault Kangoo Mercedes-benz Vito Or Similar Peugeot 5008 Iveco Daily Citroen C1 Volkswagen Crafter Ford Luton Van Skoda Superb Skoda Octavia Byd Seal U Dmi Hybrid Or Similar Vauxhall Insignia Peugeot 508 Mercedes-benz Eqb Ford Kuga Nissan Murano Or Similar Peugeot 5008 Maxus Edeliver 9 Elektro-transporter Opel Vivaro Peugeot 5008 Pack up ^	100% of the rental car rate plus GBP 200	30-60
Mercedes A-class Bmw 1 Series Leaf 500e Icon Mini Cooper Bmw Ix3 Volvo Xc60 Volvo Xc60 Volkswagen Caddy Grand Tourneo Connect Nissan Qashqai Renault Traffic Ford Tourneo Custom Tesla Model Y Bmw 5 Series Bmw 5 Series Bmw 2 Series Gran Coupe Mercedes C Class Show more > Mercedes A-class Bmw 1 Series Leaf 500e Icon Mini Cooper Bmw Ix3 Volvo Xc60 Volvo Xc60 Volkswagen Caddy Grand Tourneo Connect Nissan Qashqai Renault Traffic Ford Tourneo Custom Tesla Model Y Bmw 5 Series Bmw 5 Series Bmw 2 Series Gran Coupe Mercedes C Class Peugeot E-5008 Haval H6 Pack up ^	100% of the rental car rate plus GBP 500	30-60
Mercedes Benz E200 Mercedes E-class Tesla Model X Mercedes Gla Tesla Model 3 Or Similar Bmw 7er Mercedes S-class Landrover Range Rover Sport Range Rover Sport Pack up ^	100% of the rental car rate plus GBP 1000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, AMEX

Debit card accepted: Visa, Master, AMEX

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Show More Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Poland Slovakia Slovenia Spain Switzerland Portugal Ireland	GBP 325 per rental

European Travel Coverage is required to drive from the UK mainland to Ireland or mainland Europe. 72h advance notice and branch approval are required. Only credit card payments accepted. Not valid for Premium, Luxury, or Executive cars. Fee: £325; £27 for NI to ROI. Non-UK license holders may face extra checks.

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Renault Traffic	Ireland	GBP 300 per rental

Customers collecting a vehicle in Great Britain and planning to drive in the Republic of Ireland or mainland Europe must purchase European Travel Insurance (ETI). Customers without a UK driving licence may be subject to additional eligibility checks before rental. ETI includes written authorisation (VE103B form) to drive the vehicle in the permitted countries listed below, as well as 24/7 international roadside assistance provided by the AA. Customers must inform the rental location of any cross-border travel and obtain prior authorisation. The rental location must be notified at least 72 hours before vehicle collection to arrange ETI. ETI is available only to customers paying by credit card. It covers travel only in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, and the United Kingdom. This applies to both the destination and any countries/territories travelled through. Premium, Luxury, and Executive vehicles are not covered by ETI and must not be taken outside the country/territory where they were rented. The ETI fee is £325.00 per rental for all cross-border travel. For rentals in Northern Ireland crossing into the Republic of Ireland only, the fee is £27.00.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1200 for Nissan Versa,Chevrolet Lacetti,Volkswagen Golf,Skoda Scala,Kia Picanto,Fiat Panda,Vauxhall Corsa,Vauxhall Corsa,Toyota Yaris,Volkswagen Polo Vivo Trendlin,Peugeot 3008 1.5 Automatic Or Similar,Skoda Octavia,Toyota Aygo,Citroen C1,Skoda Superb,Byd Seal U Dmi Hybrid Or Similar,Vauxhall Insignia,Peugeot 508,

EUR 1350 for Fiat Ducato,Volkswagen Caddy,Grand Tourneo Connect,Renault Kangoo,Mercedes-benz Vito Or Similar,Peugeot 5008,Opel Vivaro,Peugeot 5008 5+2 Seats,Peugeot 5008,

EUR 1400 for Mercedes A-class,Bmw 1 Series,

GBP 2000 for other car models.

GBP 2000 for Mercedes A-class,Bmw 1 Series,Leaf 500e Icon Mini Cooper,Bmw Ix3,Volvo Xc60,Volvo Xc60,Volkswagen Caddy,Grand Tourneo Connect,Peugeot 3008 1.5 Automatic Or Similar,Skoda Octavia,Mercedes-benz Eqa,Toyota Rav4 Hybrid,Peugeot 3008,Seat Ateca,Nissan Qashqai,Peugeot 5008,Mercedes Benz E200,Mercedes E-class,Tesla Model X,Mercedes Gla,Renault Traffic,Ford Tourneo Custom,Tesla Model Y,Bmw 5 Series,Bmw 5 Series,Bmw 2 Series Gran Coupe,Mercedes C Class,Peugeot E-5008,Haval H6,Skoda Superb,Skoda Octavia,Byd Seal U Dmi Hybrid Or Similar,Vauxhall Insignia,Peugeot 508,Mercedes-benz Eqb,Ford Kuga,Nissan Murano Or Similar,Peugeot 5008,Peugeot 5008,Tesla Model 3 Or Similar,Bmw 7er,Mercedes S-class,Landrover Range Rover Sport,Range Rover Sport,

GBP 1500 for Volkswagen Id 3,Toyota Auris Hybrid,Hyundai Ioniq,Volkswagen Golf,Hyundai Accent,Skoda Scala,Peugeot E-2008,Kia Niro,Chevrolet Trax,Mercedes-benz Gla 250 Or Similar,Kia Picanto,Fiat Panda,Opel Corsa-e,Toyota Yaris,Toyota Yaris,Volkswagen Polo Vivo Trendlin,Citroen C1,

GBP 1500-2000 for Fiat Ducato,Renault Kangoo,Iveco Daily,Volkswagen Crafter,Ford Luton Van,Opel Vivaro,

Theft Insurance Excess differs by car model:

GBP 1500-2000 for Fiat Ducato,Renault Kangoo,Iveco Daily,Volkswagen Crafter,Ford Luton Van,Opel Vivaro,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1 mi from Gatwick Airport

25.2 mi from Heathrow Airport

25.2 mi from Heathrow Airport T1-T4

Railway Stations

11.3 mi from Woodmansterne

13.9 mi from Carshalton Beeches

14.2 mi from Wallington

Hotels

23.2 mi from The Penywern Road Gem - DACA

23.4 mi from Millennium Gloucester Hotel London

23.5 mi from Stunning 2 bedroom garden flat in Leafy Kensington

Other Landmarks

22.1 mi from Eltham Palace

22.2 mi from Lewisham

23.5 mi from Hyde Park

CHECK RATES

Map view of Alamo Store Location

coordinates: 51.155628 -0.159821

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 2.2
Vehicle cleanliness: 1.9
Spaciousness: 2.0
Counter staff: 2.1
Pick-up location: 2.0
Drop-off location: 2.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
London
10 /10 Excellent
Reviewed: Tuesday, September 22, 2026
Really great service.
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Anonymous
London
8 /10 Very good
Reviewed: Saturday, May 16, 2026
I had to wait about two hours after booking before I could pick up the car. The original car I booked wasn’t available anymore, but they upgraded me to a better one, which was nice.
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Anonymous
London
10 /10 Excellent
Reviewed: Saturday, February 28, 2026
Super happy with the whole experience – the staff were really friendly, communication was smooth, and both pickup and drop-off were super efficient.
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Winifred Raglan
London
10 /10 Excellent
Reviewed: Saturday, October 11, 2025
The staff at the airport branch overseas were very friendly, the car rental experience was excellent, and the trip was very enjoyable!
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Elsa Camp
London
10 /10 Excellent
Reviewed: Tuesday, October 7, 2025
The car rental company provided excellent service with high efficiency.
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Otto Bach
London
10 /10 Excellent
Reviewed: Tuesday, August 5, 2025
Satisfactory
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Griselda Nathaniei
London
10 /10 Excellent
Reviewed: Monday, July 14, 2025
Overall, it was a great experience. Initially, we were assigned a 9-seater Renault, but then we noticed many scratches on it. Worried about potential issues with returning the car at a different location, they agreed to let us wait for a while and swapped it for a Ford Tourneo. The car performed excellently during the 16 days. Returning the car was also very smooth. Full marks!
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Darcy Hill
London
10 /10 Excellent
Reviewed: Friday, June 27, 2025
The car rental service was pretty good.
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Toni B
London
8 /10 Very good
Reviewed: Sunday, January 26, 2025
Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.
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Winfred Bill
London
10 /10 Excellent
Reviewed: Friday, November 1, 2024
No need to wait in line; service is quick and immediate!
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Duncan Leacock
London
10 /10 Excellent
Reviewed: Sunday, October 20, 2024
Very satisfied. My original reservation for a Volvo XC60 was upgraded to a Volvo XC90 by the store. The vehicle was very new, having only 5600 miles on it, and the trunk space was much larger compared to the XC60. The staff was professional and attentive.
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Pamela Crofts
London
10 /10 Excellent
Reviewed: Saturday, September 28, 2024
Satisfied
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Wanda Copperfield
London
10 /10 Excellent
Reviewed: Saturday, September 28, 2024
Excellent service, very efficient.
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Marsh Price
London
6 /10 Average
Reviewed: Wednesday, September 18, 2024
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Harlan Law
London
6 /10 Average
Reviewed: Sunday, September 15, 2024
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Adonis Stella
London
2 /10 Poor
Reviewed: Thursday, September 5, 2024
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Angelo Woolf
London
10 /10 Excellent
Reviewed: Saturday, August 24, 2024
Excellent!
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Gloria Louisa
London
10 /10 Excellent
Reviewed: Friday, August 23, 2024
Upgraded the vehicle.
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Deborah Joshua
London
2 /10 Poor
Reviewed: Sunday, August 18, 2024
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Lee Doyle
London
10 /10 Excellent
Reviewed: Monday, August 5, 2024
Pretty good.
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Madeline Surrey
London
10 /10 Excellent
Reviewed: Tuesday, July 23, 2024
The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.
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Ingemar Katrine
London
8 /10 Very good
Reviewed: Sunday, July 21, 2024
The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.
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Vic Tobias
London
8 /10 Very good
Reviewed: Wednesday, June 5, 2024
Overall quite satisfactory
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Anonymous
London
9 /10 Excellent
Reviewed: Monday, June 3, 2024
Quite a disorderly queue at the counter which was very busy.
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Afra Nichol(s)
London
8 /10 Very good
Reviewed: Friday, May 17, 2024
Pretty good
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Honey Meg
London
10 /10 Excellent
Reviewed: Tuesday, January 30, 2024
Very satisfied
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Laura Larkin
London
2 /10 Poor
Reviewed: Tuesday, January 9, 2024
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Betsy Butler
London
8 /10 Very good
Reviewed: Wednesday, December 13, 2023
Generally satisfied with the rental and return process, but the efficiency in handling breakdowns was notably low, even though I had bought full insurance at the counter. During the drive, the front left tire burst, and I stopped by the roadside to call in the accident. I wanted to change the tire myself, but the A200 car had no spare tire, only a compressor. I called at 6 PM, and the wait time on the phone was quite long, at least 15 minutes. After explaining the situation, they said they would contact the relevant personnel and mentioned that it would be completely free. They arranged for Alamo at Luton to handle it, but the Luton staff clearly didn't want to deal with it and just gave us the number of a towing company. We contacted them via WhatsApp, and they provided an account and asked for £65 upfront before they would send help. After transferring the £65, a Romanian arrived at 8:30 PM, charged £245 in total, and towed the car about 6 km to Luton Airport. Upon arrival, they said all tire repair shops were closed and suggested either replacing the car or getting the tire fixed the next day. Replacement would only offer a manual car, which I declined, opting to fix the tire the next day. The Luton staff suggested I drive to the tire shop myself the next day despite the flat tire, claiming it would be fine to drive slowly as it was a premium tire. I didn't trust that and didn't want to ruin the rim by driving the 4 km with a flat tire. We had a hotel booked in Manchester, and Luton suggested we let Gatwick Alamo handle it. We had the car towed to a Holiday Inn for the night. The next morning at 7 AM, I called Gatwick Airport, and they said they would send someone within three hours to take us to get the tire fixed. By 10 AM, I called again to confirm, and they assured me someone would come by noon. By noon, they said they would arrive by 3 PM. Haven't they heard the story of the boy who cried wolf? We called the towing company from the previous day, and a Pakistani guy arrived within 25 minutes, towed us to the repair shop, and even took us out for lunch while the tire was being fixed. Thanks to the brotherly friendship of Pakistan! I called Alamo to inform them not to send anyone as we had it handled, and they said to invoice Gatwick for the charges. No issues after that. When returning the car, I mentioned the accident report to the staff, and she couldn't find it in the record. She asked which number I called, so I showed her my call log. Luckily, I had a recording of the first call; otherwise, she might have dismissed it. She took photos of our receipts and said the bill would be sent, and refunds would be processed within 10 days. It's been five days now, and I haven't received any email. Watching for further developments.
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S.Jafri
London
10 /10 Excellent
Reviewed: Wednesday, March 11, 2020
Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.
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T.Rodgers
London
9.7 /10 Excellent
Reviewed: Sunday, March 1, 2020
Insurance offered with car was affordable and sufficient
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A.Bentley
London
8.7 /10 Very good
Reviewed: Sunday, January 26, 2020
No contract or invoice sent upon collection or completion of the rental Not good in that respect!
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Samuel Robertson
London
10 /10 Excellent
Reviewed: Monday, October 14, 2019
Very Good
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Anonymous
London
7.7 /10 Good
Reviewed: Thursday, September 12, 2019
A false nail and ice cream wrappings were found in the car during our rental. AC was not working throughout the whole rental, and was needed on a particularly hot day in the UK
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N.Denn
London
10 /10 Excellent
Reviewed: Thursday, April 11, 2019
Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.
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Anonymous
London
9.7 /10 Excellent
Reviewed: Wednesday, March 27, 2019
Please make the Alamo a bit larger so the customer can see it easier. Now it's a bit hidden below the enterprise sign so it took me a minute to find out which is the stand. Everything else was excellent.
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Maurice Edie
London
8 /10 Very good
Reviewed: Sunday, October 14, 2018
No lines, but it took more than an hour to process my order, extremely inefficient. The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat. This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.
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Beryl Wollaston
London
6 /10 Average
Reviewed: Sunday, March 26, 2017
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