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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7362750088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7362750088
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Car Rental Nightmare!

Reviewed: Fri, Aug 27, 2021
About Routes: 4.0 /10
Routes disregarded that my reservation was made through QEEQ. My car rental experience was a nightmare.
About QEEQ: 8.0 /10
QEEQ needs to improve its communication with Routes/its suppliers.
Compact | Hyundai Accent or similar

Relevant Reviews on Routes in Puerto Rico

Stephen

View more >
Medium SUV | Ford Explorer or similar
Reviewed: Tue, Jan 16, 2024
About Routes: 8.0 /10
The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.
About QEEQ: 10.0 /10

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