Overall it was pretty good, and the staff were really nice. I’m guessing it’s a company policy, but they did try hard to talk us into prepaying for a full tank of gas. In the end we decided not to prepay and just return the car with a full tank instead.
We got off the cruise and hopped on a free shuttle straight to the store to pick up the car. The paperwork was super easy, the car looked great and drove really well. Couldn’t be happier.
This was an awesome car rental experience! The staff were super friendly, everything was processed really quickly, and there were no sneaky extra charges at all. The car was in even better shape than I expected, really clean inside with no strange smells. Pick-up and return were totally hassle-free. I’ll definitely choose this company again next time I need a rental.
The company felt pretty legit. No hard sell on extra insurance, they didn’t insist on any license translations beyond the original, and they just double-checked I could drive a manual. My Focus got swapped for another car in the same class, but since it only had about 800 km on it, I really couldn’t complain. We did a 14-day road trip around Madrid, Seville, and Valencia with a small manual car for two people, and it was perfect—especially with cheap fuel.
The staff at the rental counter were super friendly, there was no line, no pushy upselling, and no hidden charges at all. Honestly a perfect car rental experience.
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