First off, huge kudos to the staff – especially the team who handled my return. They were super patient and really nice. Shout-out to Beverly, Alex, and TBO! The car was very new and drove great, though the A/C took a little while to really kick in. I even drove it to Abu Dhabi. Parking in Dubai was easy – just download an app and you’re good to go. Abu Dhabi was a bit more annoying since you actually need coins for parking.
Friendly service and prompt replies to whatsapp. Very flexible with additional items, pick up and drop of times, unlike other japanese car rental companies I have used.
Car and customer service was very good. Overall I felt the entire experience was seamless. Would have preferred easier means to contact them prior to pickup but that’s ok.
Super good value – low price, full access, and the car was in great condition. Just over 100 a day, honestly feels like a total steal, and they refunded the deposit the same day.
Customer service was really responsive. There were six of us, and they originally gave us an Alphard. With two separate seats in the middle and one seat folded down in the third row for luggage, it basically only had five usable seats so we couldn’t all fit. The staff at the counter immediately swapped it for a Vellfire next door, which had a three-seat second row, so we could do a 2-3-1 setup and everyone fit comfortably. That deserves a big thumbs up! The only downside is that the cars at this branch are quite old, the model and condition both feel dated, and probably because of that, there was a bit of a smell inside.
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View more >The car was very new and drove great, though the A/C took a little while to really kick in.
I even drove it to Abu Dhabi.
Parking in Dubai was easy – just download an app and you’re good to go. Abu Dhabi was a bit more annoying since you actually need coins for parking.
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