There are many negative comments about carwiz on Google. Mostly it is claimed that they do not refund the deposit. I am currently experiencing a similar situation. They said they will refund the deposit after 15 days, but they do not take into account the messages I sent about this and do not respond.
I have to mention your two counter staff - they are great ambassadors for you. Helpful, polite, cheerful, professional. Found a mutual interest in aviation with the gentleman. I do hope he does follow through in acquiring his PPL - Private Pilot License!
About QEEQ:10.0/10
Booking was very straightforward, no issues at all.
“Great car and service. Pity about office hours. This is a service industry”
About Apex:10.0/10
The late opening of the office ment I was unable to catch a booked flight (also a second customer with same problem. Needs a drop off point at airport if there is a late opening. Will not rent Apex again because of this. Why as they are owned by Avis can’t they use their facilities for early dropoffs
“OK trip, would really have liked the Durango but again OK overall.”
About ACE:6.0/10
Staff was very helpful, i must not have read about the $2500 deposit as it was clear in the information, but I had to purchase their insurance because the deposit plus the rental put the CC i used over the limit and was not able to utilize the AXA insurance. Just be sure to be aware and I should have read things more closely. Will know for next time.
In the office guy asked me for credit card. I had only debit card so they charged me 150€ for "extra insurance" which is obligatory for debit card.
This is rip off and bullshit. Tricky company, absolutely don't recommend.
they did not exceed expectations. The guy at front desk was rude. Apparently it's manditory that you purchase the sun pass and not an option and he simply said it's in the terms and condition. Get it or leave it and go somewhere else. And to top it off the tank was not full.
“Will definitely book again. The cost of rental was cheaper than most other hire companies.”
About MODE:8.0/10
The vehicle was a basic model. The staff were very friendly and helpful.
About QEEQ:10.0/10
Price drop didn’t come in to effect. QEEP was good. Had to cancel the original booking and re-book a bigger vehicle and the refund was done quicker than expected. Very happy with the service.
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