Car was very comfortable and very thing was in organised and clean

Excellent.

The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.

The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless.

Excellent service. Booked the cheapest car but got a Peugeot 2008 SUV, which I believe is an upgrade of two levels. The lady handling the car pickup didn't mention anything about it. The car was a bit too big for just one person, used more fuel, but it was very stable and had fast acceleration. In Croatia, driving speeds are very high, especially on the highways where you need to maintain a high speed to keep up. After driving, I realized that only such a stable car could handle it well. Both pickup and drop-off were managed by David, who was very helpful, attentive, and dedicated. Because I didn't buy insurance from the car rental company, they reserved a deposit of 1100 euros on my card, the highest I've ever had to pay. I hope the company releases the hold on my deposit soon.