It was good

The staff speaks English and Mandarin, making communication easy, and their explanations are detailed.

Perfect

The are gentle

Collecting car process was seamless and straightforward. The rental car was full of scratches that we need to take a video of it as a proof before signing off. When we returned the car, the process was speedy and no major problem.

Love the platform and the promotion given as the price is more competitive compared to other platform.

Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.

Everything was smooth from booking till the day we arrived to pick up the car. I really appreciated their sales support, Megan responded to us very fast via email, as they was flight delay. So we informed them about the changed of pick up time. good job!