just one staff can communicate with us by english and poor instruction to pick up location

There is a US guy that speaks english... he is from NYC. So its a breeze to rent a car here. Careful of the CDW as its pay first claim later type of insurance.

aged car and doesn't seem to be good mechanical condition. very dirty air duct with strong smell of dust. empty tank when getting the car, need to find gas station immediately. I will never use Tarma again.

good and easy booking, just need to have better partner.

it could be better if they can provide us an umbrella to the shuttle bus when its raining

Counter staff was very polite. I received whatsapp messages to inform me the shuttle bus services was over and was directed to a youtube video to know the directions to the pickup point. Video was clear and easy to understand. There were lots of scratches on the exterior of the car which can be repaired so as to improve the overall outlook of the vehicle and also for the driver. But the value and vehicle engine works well for my case, so I have nothing major to complaint.