The return process was smooth, and the staff member was very honest. There was a hidden damage we hadn't documented, but he was aware of it and didn't charge us extra. Such honesty is truly commendable. He also reminded us to make sure to take photos when picking up the car next time.

The description of how to find our vehicle when landing in Budapest was completely wrong. QEEQ stated that someone would be waiting for me after I went through customs. This was not true. Then it said to go to the vodaphone counter at the airport. There is no more vodaphone counter at airport BUD. I confirmed this with the man at the information desk. He luckily informed me that I would need to call Klaas wagen once I was ready for the shuttle to take me to get the car. After I did this it was no problem. A friendly driver with a large van came to meet me in about fifteen minutes and it went smoothly from there. But the main thing is that QEEQ has to change its explanation to say that the customer needs to give a call to the Klaas wagen agent upon arrival because there is no Klaas wagen counter.

QEEQ worked fine except for my other comment that finding Klaas wagen at the Budapest Airport was completely wrong. But luckily the phone number of Klaas wagen was in the QEEQ materials.

I bought extra insurance from easyrentalcar already .they try to upsell me their local insurance for a better coverage.i don't want to pay double coverage.it doesn't make sense .it makes me so scare to drive and park my car on the street

Good: - The car/condition was excellent. - drop-off was really quick and efficient, the lady was excellent. Areas for improvement: - At the airport pickup, instructions of where to find the Rep were not clear. - At pick-up the Rep was terrible - he tried to apply a lot of pressure to get me to pay the extra 159 Euros for full indemnity cover, and when I declined his behaviour totally changed from being 'friendly' to being rude and sulky. Unfortunately this negativity is what I will remember most about Klasswagen.

I opted for pickup/drop-off at terminal, however due to building works it was actually off-site - this should be made clearer as it cost more for that option.