Very good, no upselling, and the attitude was pleasant.

Their emergency phone support has some issues.

I've rented cars abroad many times, but this was the first time I encountered an issue during return. They first checked the front windshield and underside of the car and then found some damage, which they photographed and showed me. Fortunately, I had full insurance, so the claim process was fast. However, it felt a bit like a setup because we didn't inspect the underside when picking up the car, only the exterior. I also don’t recall any incidents during the trip. Next time, I'll make sure to use my phone to check underneath the car when picking it up. Other than that, everything went smoothly, and the car was in great condition.

I booked a VW T-Roc but ended up with a Skoda. The car was very new, with only over 4,000 kilometers driven. The rental desk was easy to find; you just turn a corner after arriving. Here's a tip for everyone: when picking up the car at night, I didn't pay close attention to the rims while taking photos and videos. When returning the car, the inspector found a scratch on one of the rims and documented it. I’m not yet sure if compensation is required. Fortunately, I purchased full insurance through the platform, so I'll wait to see if the car rental company contacts me about compensation. A reminder to everyone—make sure to take detailed photos during pickup to avoid future issues.

Although the staff was very serious during pick-up, they didn't push insurance sales. The vehicle inspection during return was extremely thorough, even checking the tires by hand.