“The whole process was very easy and I could travel to Malta not worried about the car rental at all!”
About SURPRICE RENT A CAR:9.0/10
Great service at both pick and and drop off. Surprice was our first and last impression of the country and straight away we knew we were going to have a great holiday based on their friendly and helpful nature.
car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems
Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars
Was advised to go to Easy Rent on first floor no mention of Surprice at all. Not one panel of the car clear of scratches and bumps.
Warning light wouldn’t go off was told it was tyre pressure and was advised that it’s ok when they kicked the wheel. Dreadful rattling noises.
I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.
About QEEQ:10.0/10
Very helpful staff but €48 after 8pm charge was not fully explained by yourselves.
Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!
Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.
Car quality - good. Inspection showed several scarves what is a downsize for a minicar with 21000km only. Manual transition is in poor condition. Rest is fine or perfect.
Office - basic office, some staff roaming around. Up-sell is a must here so better be prepared for assertive approach. Apart from that no other comments.
Costs - the rate was good so I chose them. They blocked EUR 1200 + EUR 150 for fines. Get it back within 72hrs after drop off. Inspection is quick but I left power charger in the car and they haven't replied. My bad.
Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.
Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Tony Degiorgio
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