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Last updated on: April 16, 2024
22Rental Locations
15Airport Locations
Map View of Car Rental Locations in Penang
ASIA CAR
9.2/10
SURIA
9.3/10
PARADISE
8.5/10
Keddy by Europcar
9.0/10
Merge Car Rental
7.3/10
Agtran
8.0/10
Kasina
9.5/10
Hawk
9.0/10
Europcar
9.0/10
Hertz
8.3/10
Big Thumb
9.4/10
PRIMA ODYSSEY
9.6/10
Reviewed: March 19, 2024
For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.
Reviewed: August 31, 2022
The staff both during pick up and drop off are very friendly and helpful. Did not spend too much time at the counter and we got the car very fast.
Reviewed: November 29, 2019
The car was well kept and it is only 1-2 years old car. Good for 4 person
Reviewed: November 21, 2019
Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !
Reviewed: October 24, 2019
Can you make the deposit fee cheaper and more convenient ?
Reviewed: March 13, 2024
This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!
Reviewed: December 22, 2022
Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.
Reviewed: March 1, 2024
Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.
Reviewed: February 25, 2020
Almost perfect. Refuelling panel door was stuck. That was the only glitch.
Reviewed: February 8, 2020
A simple average car, but neat and clean. Car is able to start smoothly.
Reviewed: January 31, 2020
Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.
Reviewed: January 31, 2020
I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport
Reviewed: December 1, 2019
New car condition. Efficient drop off process. Price slightly on the high side.
Reviewed: September 12, 2019
The customer service was great and accommodating, the staff was kind enough to loan me his personal TAG card for the toll way!
Reviewed: August 30, 2019
This is the 2nd time I am using this service, it is excellent.
Reviewed: October 31, 2022
Good that they are in contact with us prior to the trip, it made communications on the actual day easy. Good that everyone can use WhatsApp too.
Reviewed: February 8, 2019
Rental car engine with weird noise and wiper was broken
Reviewed: February 2, 2019
confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc
Reviewed: October 24, 2022
Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.
Reviewed: January 1, 2020
The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.
Reviewed: April 10, 2019
By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.
Reviewed: February 20, 2020
So far everything is smooth and the process is simple.
Reviewed: September 10, 2019
Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.
Reviewed: July 29, 2019
Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.
Reviewed: February 15, 2020
Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.
Reviewed: November 19, 2019
Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.
Reviewed: July 21, 2019
The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.
Reviewed: October 8, 2019
The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!
Reviewed: May 13, 2019
I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.
Reviewed: March 14, 2019
staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.
Reviewed: July 24, 2018
Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time
Reviewed: July 2, 2018
Like: clean, good condition of car, match the supply
Reviewed: June 28, 2018
Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off
Reviewed: December 29, 2017
Like: Staff were very efficient. Car was reasonably new and clean.
Reviewed: October 20, 2017
Like: On the last day discovered the car had a dent at the back. Contacted the company and explained. They don't give ridiculous price for repair. Jus a small fee upon returning of vehicle. Overall experience excellent.
Reviewed: January 1, 2018
Like: It good for family and young children
Dislike: More better if can give free parking groupon
