Good attitude

Picked up the car at Kuala Lumpur AirAsia terminal. The pickup location was not clearly marked; we had to ask the terminal staff to find it. Not sure if the problem was with the car rental company or the car rental platform, but when we got to the office, we were told the pickup point was elsewhere. However, they offered to deliver the car for free, which took about half an hour. The car had over 30,000 kilometers on it, which was acceptable. The process was very simple, and after inspection, we quickly drove off. The return instructions were very clear, and the return process was very quick, taking about 2 minutes. Overall, I am satisfied.

Waited for a while during pick up as the counter is empty, the staff shares that my booking in their list was at 12pm but I stated 1130am and provide my flight detail. They are also unaware of my request for a child seat. So if the pick up is on time and with the childseat attached, it will be prefect.

Overall booking is smooth and received confirmation the next day.

Hawk is very accommodating in arranging the allowing me to leave the car at my hotel upon check out.