Thought we would be getting a corsa with air con but got a yaris with no air con.
No return instructions and it took three attempts to find the return area as labelled hertz not firefly
Chosen car size not available, offer a minibus! As only luxury cars available and they wanted me to pay more or wait an hour. Argued it out and they found me a car. Staff were very nice, but I was late for my meetings as a result of messing about with waiting for the car.
9.7Great price . Great upgraded car; very economical; great service overall !
A great upgrade ,so appreciated .Abit of anxiety due to yellow service alarm light being left on ,but reassured on contacting hertz & speaking to mechanics . If aware of the cars economy on fuel would have chosen to bring back full as only got just below half tank instead of empty & am on very tight budget as retired nurse !
7.3Don't forget your credit card, they rib you blind
I didn't like having almost £200 taken from my bank for petrol that I didn't use and then being told it could take 7-10 days for my money to be put back into my account. It didn't take 7-10 days for you to take it. When the man checked the car and the tank was full itcould have been filled up ifneeded then and only the amount needed to fill the tank taken from the customers account.
Having had a few nightmares renting cars in the past, Budget at Belfast Airport was a pleasant experience. Staff were friendly, it was easy to find both the desk and pick up location which is a short walk from the airport. Car was clean and size was as expected. There was no difficulties when I said we had our own insurance. The car was briefly checked over on return and the keys were returned without a problem
Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late. Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.
The paperwork was processed quickly, and both the pick-up and drop-off were highly efficient. The service was excellent. Importantly, the deposit was refunded very quickly. Very satisfied.
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 12, 2019
Destination: Belfast
Thought we would be getting a corsa with air con but got a yaris with no air con. No return instructions and it took three attempts to find the return area as labelled hertz not firefly
View moreAugust 17, 2019
Destination: Belfast
Chosen car size not available, offer a minibus! As only luxury cars available and they wanted me to pay more or wait an hour. Argued it out and they found me a car. Staff were very nice, but I was late for my meetings as a result of messing about with waiting for the car.
View moreMay 30, 2019
Destination: Belfast
A great upgrade ,so appreciated .Abit of anxiety due to yellow service alarm light being left on ,but reassured on contacting hertz & speaking to mechanics . If aware of the cars economy on fuel would have chosen to bring back full as only got just below half tank instead of empty & am on very tight budget as retired nurse !
View moreApril 26, 2019
Destination: Belfast
I didn't like having almost £200 taken from my bank for petrol that I didn't use and then being told it could take 7-10 days for my money to be put back into my account. It didn't take 7-10 days for you to take it. When the man checked the car and the tank was full itcould have been filled up ifneeded then and only the amount needed to fill the tank taken from the customers account.
View moreApril 25, 2019
Destination: Belfast
Everything went great except for the fact of keeping such an amount of money blocked for so long
View moreApril 22, 2019
Destination: Belfast
Having had a few nightmares renting cars in the past, Budget at Belfast Airport was a pleasant experience. Staff were friendly, it was easy to find both the desk and pick up location which is a short walk from the airport. Car was clean and size was as expected. There was no difficulties when I said we had our own insurance. The car was briefly checked over on return and the keys were returned without a problem
View moreApril 5, 2019
Destination: Belfast
August 29, 2018
Destination: Belfast
Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late.
View moreDislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.
May 17, 2018
Destination: Belfast
Like: Helpfulness of the staff
View moreDislike: The length of time for pick up, and waiting at the offices whilst staff attending to other matters
April 27, 2018
Destination: Belfast
Like: Good valve and convenient rental.
View moreDislike: Nothing.
October 26, 2017
Destination: Belfast
The paperwork was processed quickly, and both the pick-up and drop-off were highly efficient. The service was excellent. Importantly, the deposit was refunded very quickly. Very satisfied.
View more