Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
July 18, 2022
Destination: Durban
Nous avons reçu un Kia Sorento neuf à la place du Fortuner. Le prise en charge était assez longue à Durban par contre à Johannesburg c’était super Rapide. Il y a un système de télé péage dans la voiture, pas besoin de s’embêter avec la monnaie. Europcar prélève sur la caution le prix des péages.
View moreJuly 5, 2022
Destination: Johannesburg
Very helpful staff at Hertz, though it took processing time but I off i go to get the car.
View moreApril 14, 2022
Destination: Johannesburg
We didn't get the model we booked but the Hyundai was okay.
View moreDecember 25, 2021
Destination: Umhlanga
Good experience except they wanted twice as much deposit as was shown in my qeeq booking, when I showed them they said I had to pay the larger deposit or I couldn’t have the car.
View moreDecember 9, 2021
Destination: Johannesburg
The pick up counter staff would nor accept the on line voucher and as I couldn’t print it , it made life very stressful, they managed to print it for me in the end. They said we were upgraded but we think the car given was a downgrade. On returning the car the staff got very rude when I requested some paperwork saying the car was all in order on return
View moreDecember 1, 2021
Destination: Cape Town
All things wer up to standard
View moreNovember 29, 2021
Destination: Cape Town
We still have a problem with Europcar. After returning the car, they claim that they noticed a dent in the car. This was not the case. We returned the car without additional dents. The car had several dents when we received it.
View moreNovember 3, 2021
Destination: Hoedspruit
Exactly what we needed and a great experience in a most comfortable!
View moreOctober 7, 2021
Destination: East London
The car was as expected.
View moreSeptember 21, 2021
Destination: Cape Town
Staff at the counter sucked and gave me a smaller car. Had a hertz upgrade as well which was ignored, simply crap service.
View moreApril 27, 2021
Destination: Cape Town
Excellent service at the counter and drop-off. I was upgraded for no charge which was a very nice perk!
View moreNovember 29, 2020
Destination: Johannesburg
Bidvest counter waiting time was quite long and the process to register Qeeq booking took long. However vehicle was perfect.
View moreFebruary 28, 2020
Destination: Port Elizabeth
Very nice friendly and helpful staff at both pick up and drop off. The car had a lot of squeaks but probably more the fault of Toyota than Bidvest! Not major extra charges (speeding fines etc) at this point - hopefully that will remain the case. Would definitely use Bidvest again!
View moreFebruary 24, 2020
Destination: Johannesburg
I took the windshield and tyre protection during check out, and unfortunately a chip on the windshield happened during my rental.
View moreFebruary 19, 2020
Destination: Port Elizabeth
The vehicle was in a perfect condition. We enjoyed our road trip.
View moreFebruary 13, 2020
Destination: Cape Town
Really long wait for pick up
View moreJanuary 15, 2020
Destination: Cape Town
The car seat was smelly
View moreJanuary 9, 2020
Destination: Cape Town
Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again
View moreJanuary 7, 2020
Destination: Johannesburg
Excellent customer service.
View moreJanuary 5, 2020
Destination: Cape Town
Very smooth pick-up and drop-off at Europcar. Car was ready when we've arrived for pick-up. If there was no technical issue with the POS machine, pick-up would have been probably 5-10min only. Great service at both ends...
View moreJanuary 5, 2020
Destination: Cape Town
Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??
View moreJanuary 5, 2020
Destination: Johannesburg
Rented a car from Oct28th to Nov11th in Johannesburg South Africa. At the counter, they were not pleased with the price already paid with "Easyrentcars". I had to pay for a second driver and an authorisation to cross border travel. They changed averythong in the contract, trying to make me pay more than the fees for these to addons. Finally, the final contract was to be R1004 more. They charged me R2275 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !!??
View moreJanuary 3, 2020
Destination: Cape Town
The service was organized and the staff are all helpful.
View moreDecember 29, 2019
Destination: Cape Town
the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.
View moreDecember 29, 2019
Destination: Cape Town
Bidvest was awesome and gave me a free upgrade to my car. Great service but did charge an additional admin fee which was unexpected and should be listed in the price or notified of before accepting when booking on EasyRentCars
View moreDecember 29, 2019
Destination: Cape Town
Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.
View moreDecember 15, 2019
Destination: Johannesburg
Very friendly and personal staff. Had a bit of a wait during pick up as there was a shift change, leaving one attendant at the counter for about 20 minutes.
View moreDecember 12, 2019
Destination: Cape Town
Free upgrade was great!
View moreDecember 4, 2019
Destination: Johannesburg
The car was pretty terrible. I ended up with a Renault Kwid which was the most underpowered basic car I’ve rented in years.
View moreDecember 1, 2019
Destination: Cape Town
Easyrentcars's price include all of the insurance and then I was charged on damage collision and theft protection insurance at Europecar again without explanation in advance. They told me I signed the contract so it means I accepted and could not claim it back.
View moreNovember 26, 2019
Destination: Johannesburg
I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting: 1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card). 2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out). It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge. In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site). Enjoy South Africa. It`s a very beautiful country!
View moreNovember 26, 2019
Destination: Cape Town
The car was not perfectly clean but with an acceptable level of cleanliness. Budget staff was very helpful.
View moreNovember 26, 2019
Destination: Port Elizabeth
ALL GOOD
View moreNovember 26, 2019
Destination: Johannesburg
ALL GOOD
View moreNovember 24, 2019
Destination: Johannesburg
The customer service was great from the start. They were helpful with extra information. The car matched the booking.
View moreNovember 22, 2019
Destination: Cape Town
Long lines at Cape Town airport, even though plenty of counters open. Staff very friendly and helpful.
View moreNovember 19, 2019
Destination: Cape Town
Budget still good as always. clean car and smooth process throughout
View moreNovember 18, 2019
Destination: Cape Town
Great service, Car was basic (no radio/bluetooth) but that's fine for south Africa! Note- they require licenses that show an issue date of at least 3 years, which could be a limitation for Canadian licenses for example which don't show the original issue date. Nonetheless the counter staff were very helpful
View moreNovember 17, 2019
Destination: Johannesburg
At drop off, they refused to give a paper or statement showing the state of the car and that the tank was full... the deposit was not an authorization- the amount had been taken off my account directly and the amount that should be retroceeded could take 10 working days and no proof that everything was ok. First time it happens to me with a society of car hire !
View moreNovember 15, 2019
Destination: Cape Town
Long file to get the keys : that must be linked to the super attractive price. Great conditions: brand new car well equiped. Strongly recommended!
View moreNovember 14, 2019
Destination: Johannesburg
Friendly staff and good vehicle condition.
View moreNovember 13, 2019
Destination: Cape Town
Service is excellent. Just awaiting removal of blockage of security deposit on my card.
View moreSeptember 27, 2019
Destination: Johannesburg
La entrega fue muy rápida.
View moreSeptember 27, 2019
Destination: Johannesburg
Muy amables durante la atención tanto de recojo como de entrega.
View moreSeptember 18, 2019
Destination: Cape Town
El inglés del personal de atención en el counter y de entrega/recepción del vehículo debe mejorar.
View moreSeptember 4, 2019
Destination: Cape Town
Everything was running smoothly until you return your car. The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off. Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay. A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation. A very dissatisfied return indeed.
View moreSeptember 4, 2019
Destination: Cape Town
Alarm systems should be a standard on ALL cars. This car didn't have 1.
View moreSeptember 3, 2019
Destination: Johannesburg
Yes very well
View moreSeptember 2, 2019
Destination: Cape Town
No issue with Budget
View moreAugust 28, 2019
Destination: Durban
Woodford had the correct information in their system for my rental.
View more