All licenses issued in the European Union are accepted.
Driver's licences from non-EU countries (except Switzerland) are accepted if you have a visa in your passport and at the time of rental have not been in Europe for longer than 6 months. If your domestic driving licence is printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc), an International Driving Permit (IDP/IDL) or an official translation in English is required together with your driver's license when you drive in Switzerland.
To drive in Switzerland, the driver must present a valid national driver's license that has been held for at least 1 or 2 years (according to different car rental company). The minimum age to drive in Italy is 20 years old (age may vary by car category).
*Attention! Some car rental companies would have different requirements. Please check Terms and Conditions during the booking process.
Amazing! I'm really grateful for the upgrade to the Cupra electric car - saved us a lot of petrol money, and allowed me to drive a really awesome vehicle I hadn't tried before. Thank you!
They were amazing! The service they provided was stellar and even went out of their way to stay beyond closing hours to drop us to the airport. Truly grateful for their kindness
The staff at pick was extremely nice, we had 4 large luggage, so we booked VW - Tiguan which showed around 600 lit boot space, but as a similar car was promised, they gave us AUDI Q3, which had a slightly smaller boot space, but the person tried to arrange for another car, but as it could have taken time, he helped us with storing the luggage in the same car. It could show how much effort and pain he was willing to take to make our experience seamless. I am really grateful to him, this trip could never have been possible without that gentleman's held. Thanks to him, Europcar and Qeeq.
We didn't realise we had to check in at the desk in the airport first of all, as in Spain when there is a shuttle bus you normally don't need to check in at the airport. We just got the shuttle back and checked in at the airport. We will know next time!
Staff were very friendly and efficient, we got a free upgrade and the car was outstanding for our family journey to the mountains in France. They were also very helpful when my husband and child left items in the car and we got them back.
We also got a phone call a few days in to check all was OK with the car.
What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings:
1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo.
2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy.
3. Offered me her work email contact in case I could not get through the emergency contact to address my concern.
4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem.
5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade.
What I did not like about:
1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car.
2. The car did not have floor mats which made cleaning difficult upon returning.
3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made.
4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day.
The service from Europcar at Basel airport was superb. We were a little concerned because we had been offer a higher spec- but automatic car, which took a bot of getting used to. Staff at Europcar showed how it should be driven which was helpful.
Over 2 weeks later and i am still waiting on my deposit being returned. i sent them an email 3 days ago but have not heard back even though they said they would reply in 24 hours
9Excellent vehicle, very large comfortable and smooth to drive. Perfect for a family trip!
Excellent service - I'd suggest you provide the return address as it is not clear and cannot be found easily on google maps - I had to do several loops before finding it.
Fantastic, the time taken at pick was dealing with documentation and getting everything in place, which was not a problem. The staff servicing us was excellent.
Drop off was very quick and efficient.
Easy to use
8.7Almost new car, clean. Space was bit lesser than expected.
Pickup and drop was easy.
Almost new car, clean. Space was bit lesser than expected.
Pickup and drop was easy, fuel station at drop location making it easier to refuel while returning the car.
They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM.
Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.
My booking was with a fully comprehensive insurance but when I took the car they said we don't know about your insurance and you have to pay €2000 as deposit. And until now I have not received my deposit back
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 21, 2023
Destination: Zurich
Pick up was easy. I just called the number Ron my reservation and the directed me easily to the pick up point and were there within 10-15 mins.
View moreSeptember 20, 2023
Destination: Zurich
Amazing! I'm really grateful for the upgrade to the Cupra electric car - saved us a lot of petrol money, and allowed me to drive a really awesome vehicle I hadn't tried before. Thank you!
View moreAugust 27, 2023
Destination: Zurich
They were amazing! The service they provided was stellar and even went out of their way to stay beyond closing hours to drop us to the airport. Truly grateful for their kindness
View moreAugust 17, 2023
Destination: Lausanne
The staff at pick was extremely nice, we had 4 large luggage, so we booked VW - Tiguan which showed around 600 lit boot space, but as a similar car was promised, they gave us AUDI Q3, which had a slightly smaller boot space, but the person tried to arrange for another car, but as it could have taken time, he helped us with storing the luggage in the same car. It could show how much effort and pain he was willing to take to make our experience seamless. I am really grateful to him, this trip could never have been possible without that gentleman's held. Thanks to him, Europcar and Qeeq.
View moreAugust 7, 2023
Destination: Basel
Excellent car. Very impressed. Will use again.
View moreAugust 4, 2023
Destination: Berne
Got Škoda Superb which was in mint condition. Loved driving around in Switzerland. Great experience
View moreAugust 1, 2023
Destination: Geneva
We didn't realise we had to check in at the desk in the airport first of all, as in Spain when there is a shuttle bus you normally don't need to check in at the airport. We just got the shuttle back and checked in at the airport. We will know next time! Staff were very friendly and efficient, we got a free upgrade and the car was outstanding for our family journey to the mountains in France. They were also very helpful when my husband and child left items in the car and we got them back. We also got a phone call a few days in to check all was OK with the car.
View moreMarch 13, 2023
Destination: Geneva
Everything was quick (pick-up and drop-off) and without a single problem
View moreJanuary 16, 2023
Destination: Geneva
Excellent service, free upgrade and contactless drop off. All very good.
View moreDecember 22, 2022
Destination: Geneva
car was as expected , though pick up took longer than we would expect.
View moreDecember 14, 2022
Destination: Geneva
What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings: 1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo. 2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy. 3. Offered me her work email contact in case I could not get through the emergency contact to address my concern. 4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem. 5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade. What I did not like about: 1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car. 2. The car did not have floor mats which made cleaning difficult upon returning. 3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made. 4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day.
View moreDecember 14, 2022
Destination: Zurich
The pickup and drop-off are seamless. The staff at the Zurich Airport are very attentive and provide good service.
View moreDecember 3, 2022
Destination: Zurich
Excellent
View moreNovember 20, 2022
Destination: Basel
The service from Europcar at Basel airport was superb. We were a little concerned because we had been offer a higher spec- but automatic car, which took a bot of getting used to. Staff at Europcar showed how it should be driven which was helpful.
View moreNovember 17, 2022
Destination: Zurich
Counter staff was exceptionally helpful, polite and gave advice about travel insurance. Will definitely use Europcar in the future.
View moreNovember 9, 2022
Destination: Geneva
the car was upgraded at no extra charge, and the counter staff were were polite
View moreNovember 7, 2022
Destination: Geneva
Over 2 weeks later and i am still waiting on my deposit being returned. i sent them an email 3 days ago but have not heard back even though they said they would reply in 24 hours
View moreOctober 13, 2022
Destination: Zurich
I wait too long waiting the car to come. And the staff at the drop location didn’t have good service.
View moreOctober 7, 2022
Destination: Zurich
Good service. Just
View moreSeptember 25, 2022
Destination: Zurich
Car company was europcar, for just 5 frank per day they upgraded the car to automatic and that too 7 seater.
View moreSeptember 5, 2022
Destination: Geneva
Very good
View moreAugust 21, 2022
Destination: Zurich
The guy at the counter was superb. Friendly and easy going. The car that i had was a brand new car with 10km mileage only!
View moreAugust 9, 2022
Destination: Basel
Car condition is very good and clean!
View moreJuly 17, 2022
Destination: Geneva
We got this small Skoda SUV and we’ve been very happy with it
View moreJuly 16, 2022
Destination: Geneva
All very quick
View moreJune 23, 2022
Destination: Geneva
Excellent service both ends
View moreJune 6, 2022
Destination: Zurich
We got quite a sizeable upgrade, and it really made the trip lovely and convenient.
View moreMay 30, 2022
Destination: Geneva
Excellent service - I'd suggest you provide the return address as it is not clear and cannot be found easily on google maps - I had to do several loops before finding it.
View moreMay 9, 2022
Destination: Geneva
None
View moreApril 15, 2022
Destination: Geneva
The car was excellent, better than expected. The overall experience was spot on
View moreApril 14, 2022
Destination: Geneva
Counter staff very helpful and quick to process,
View moreMarch 22, 2022
Destination: Zurich
Fantastic, the time taken at pick was dealing with documentation and getting everything in place, which was not a problem. The staff servicing us was excellent. Drop off was very quick and efficient. Easy to use
View moreFebruary 24, 2022
Destination: Zurich
Return instructions was a little unclear. Charging instructions could have been added as we never drove had an electric car before.
View moreDecember 7, 2021
Destination: Zurich
Drop-off was longer than needed since just one agent who did not respect the sequence of arrival.
View moreNovember 30, 2021
Destination: Zurich
Pickup was smooth and efficient - they had the record already. They upgraded the car at no cost to an SUV.
View moreNovember 29, 2021
Destination: Basel
There was not enough people on the desk for picking up the car, we had to wait more than 40min
View moreNovember 20, 2021
Destination: Zurich
Europcar service desk staff were fantastic. Really helpful.
View moreOctober 5, 2021
Destination: Zurich
The car was upgradede for free All looked fine Prices are up since Covid pendemic
View moreOctober 5, 2021
Destination: Basel
Everything perfect
View moreJuly 19, 2021
Destination: Zurich
Amazing service I advise all to this company
View moreJuly 30, 2020
Destination: Zurich
Almost new car, clean. Space was bit lesser than expected. Pickup and drop was easy, fuel station at drop location making it easier to refuel while returning the car.
View moreMay 28, 2020
Destination: Zurich
They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM. Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.
View moreMarch 18, 2020
Destination: Geneva
Your staff was very helpful both at pick up and drop off point.
View moreMarch 9, 2020
Destination: Interlaken
I haven’t been received deposit chf 350 Would you please check?
View moreMarch 8, 2020
Destination: Geneva
My booking was with a fully comprehensive insurance but when I took the car they said we don't know about your insurance and you have to pay €2000 as deposit. And until now I have not received my deposit back
View moreMarch 5, 2020
Destination: Geneva
The car was not the one we requested (Alfa Romeo) but I understood we would be given that or an equivalent car. The car we got was excellent.
View moreFebruary 29, 2020
Destination: Geneva
Great
View moreFebruary 29, 2020
Destination: Geneva
Great
View moreFebruary 29, 2020
Destination: Geneva
Great service, very pleasant staff, especially to nice to the children.
View moreFebruary 29, 2020
Destination: Geneva
Great
View more