All licenses issued in the European Union are accepted.
Driver's licences from non-EU countries (except Switzerland) are accepted if you have a visa in your passport and at the time of rental have not been in Europe for longer than 6 months. If your domestic driving licence is printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc), an International Driving Permit (IDP/IDL) or an official translation in English is required together with your driver's license when you drive in Switzerland.
To drive in Switzerland, the driver must present a valid national driver's license that has been held for at least 1 or 2 years (according to different car rental company). The minimum age to drive in Italy is 20 years old (age may vary by car category).
*Attention! Some car rental companies would have different requirements. Please check Terms and Conditions during the booking process.
In Italy, there are no hidden charges, but in Geneva, there are hidden charges. They require additional insurance for cross-border travel, costing 11 Swiss francs per day. Avis policies vary by location.
The car was very smooth and it was a brilliant drive from the time of pick up until drop off. Me and my wife enjoyed the trip in our Volkswagen T-ROC!!
The car was new. The counter staff greeted well, and pickup and drop off was quick. During the 3rd day of the journey, the tyre burst, but Qeeq/Europcar swiftly responded to my call and dispatched roadside assistance and made sure everything, including the full refund was issued by the insurance timely. Best services and support. I will always use Qeeq in the future due to their cheapest price and wonderful support.
The car was a little bigger than ordered.
The only small complain is that we arrived half an hour earlier and the car was not ready then, we had to wait.
After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.
I wish they had a larger fleet of automatic vehicles.
Since I only drive automatic cars, I was given a very small car, which was not what I originally booked. Although it was considered an upgrade, it was really disappointing to receive a mini car instead of the SUV I had reserved.
Picked up the car from the Zurich city center branch. The front desk staff, who was Indian, was polite and didn't push for additional insurance sales. The actual car provided was the new model Polo as reserved, with only 5,000 kilometers on the odometer. It had high-end features like adaptive cruise control, heated seats, and CarPlay. Fuel consumption on the highway was around 4.6-5L per 100km, and it runs on gasoline. I would consider renting this car again next time.
The rental company offers a 24-hour hotline with services like towing for 8 Swiss Francs per day. However, when I called, no one answered. This was the only number to call in case of issues. The Europcar front desk explained that this hotline is outsourced to another company, and they don't know why this happened.
I specifically chose this company for the Mini Cooper model, but it turned out to just be a gimmick. They didn't inform me during the rental process that the car would be swapped for a different model. I only found out at pickup that it was replaced with a Peugeot 208. These two cars have a price gap of nearly 100,000 RMB, yet they insisted it's the same type of car. When I inquired with the staff at the pickup location, they said the company only owns one or two Mini Coopers, which had already been given to other customers. Furthermore, the car pickup location required taking a shuttle from where the rental process was handled. Even if I wanted to change or upgrade the car, it would waste precious travel time. If you're looking for a Mini Cooper or Countryman, avoid this company.
Booked several months in advance, but the reserved car was unavailable. Luckily, we got a Mini Cooper in excellent condition. In Switzerland, you don't need a large car, and this one was perfect.
Over a month after returning the car, an additional 50 CHF was charged to my credit card. The vehicle was only used within Switzerland and did not cross any borders, so this fee shouldn't apply. It feels like an extra charge, and I hope other users take note.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 14, 2025
Destination: Geneva
The car was brand new, service was excellent, and the rental process was simple.
View moreApril 13, 2025
Destination: Geneva
Satisfied
View moreApril 12, 2025
Destination: Lugano
In Italy, there are no hidden charges, but in Geneva, there are hidden charges. They require additional insurance for cross-border travel, costing 11 Swiss francs per day. Avis policies vary by location.
View moreApril 10, 2025
Destination: Zurich
Excellent service
View moreApril 10, 2025
Destination: Zurich
Service was professional and friendly, and the process was quick and efficient, completed within 10 minutes.
View moreApril 10, 2025
Destination: Montreux
The car was very smooth and it was a brilliant drive from the time of pick up until drop off. Me and my wife enjoyed the trip in our Volkswagen T-ROC!!
View moreApril 5, 2025
Destination: Zurich
Excellent
View moreApril 1, 2025
Destination: Zurich
Good service
View moreMarch 22, 2025
Destination: Lausanne
Fast and convenient service.
View moreMarch 19, 2025
Destination: Geneva
The car was absolutely new and good, service very nice. Thanks!
View moreMarch 17, 2025
Destination: Zurich
The staff were enthusiastic and provided excellent service.
View moreMarch 17, 2025
Destination: Zurich
Very satisfied, convenient and quick.
View moreMarch 10, 2025
Destination: Zurich
Pretty good.
View moreMarch 9, 2025
Destination: Zurich
Very good, the car is very new.
View moreMarch 4, 2025
Destination: Zurich
Very satisfied
View moreMarch 2, 2025
Destination: Geneva
Booked as "Golf or equivalent". Dacia Duster supplied. No problems
View moreFebruary 24, 2025
Destination: Zurich
Car was different but good
View moreFebruary 20, 2025
Destination: Zurich
Alles ist reibungslos verlaufen
View moreFebruary 19, 2025
Destination: Zurich
Efficient and excellent service.
View moreFebruary 18, 2025
Destination: Basel
Satisfied
View moreFebruary 16, 2025
Destination: Basel
The car was new. The counter staff greeted well, and pickup and drop off was quick. During the 3rd day of the journey, the tyre burst, but Qeeq/Europcar swiftly responded to my call and dispatched roadside assistance and made sure everything, including the full refund was issued by the insurance timely. Best services and support. I will always use Qeeq in the future due to their cheapest price and wonderful support.
View moreFebruary 13, 2025
Destination: Zurich
Very satisfied
View moreFebruary 12, 2025
Destination: Geneva
The car was a little bigger than ordered. The only small complain is that we arrived half an hour earlier and the car was not ready then, we had to wait.
View moreFebruary 3, 2025
Destination: Zurich
They demanded extra payment to pick up the car.
View moreJanuary 26, 2025
Destination: Geneva
We got Tiguan allspace - the level we bookes. The counter stuff were helpful and nice.
View moreJanuary 26, 2025
Destination: Zurich
After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.
View moreJanuary 25, 2025
Destination: Geneva
See above comments.
View moreJanuary 24, 2025
Destination: Basel
I wish they had a larger fleet of automatic vehicles. Since I only drive automatic cars, I was given a very small car, which was not what I originally booked. Although it was considered an upgrade, it was really disappointing to receive a mini car instead of the SUV I had reserved.
View moreJanuary 21, 2025
Destination: Geneva
It was so considerate that they allowed changes for returning the car at a different location temporarily.
View moreJanuary 15, 2025
Destination: Zurich
Satisfied
View moreJanuary 14, 2025
Destination: Geneva
Solid
View moreJanuary 14, 2025
Destination: Altendorf
All as expected
View moreJanuary 13, 2025
Destination: Zurich
Picked up the car from the Zurich city center branch. The front desk staff, who was Indian, was polite and didn't push for additional insurance sales. The actual car provided was the new model Polo as reserved, with only 5,000 kilometers on the odometer. It had high-end features like adaptive cruise control, heated seats, and CarPlay. Fuel consumption on the highway was around 4.6-5L per 100km, and it runs on gasoline. I would consider renting this car again next time.
View moreJanuary 12, 2025
Destination: Geneva
Very satisfied. Penalties for damages are extremely strict.
View moreJanuary 7, 2025
Destination: Zurich
The rental company offers a 24-hour hotline with services like towing for 8 Swiss Francs per day. However, when I called, no one answered. This was the only number to call in case of issues. The Europcar front desk explained that this hotline is outsourced to another company, and they don't know why this happened.
View moreJanuary 5, 2025
Destination: Zurich
Very satisfied, it’s a well-known local company.
View moreJanuary 4, 2025
Destination: Berne
Efficient communication
View moreJanuary 4, 2025
Destination: Zurich
Very satisfied, everything went smoothly from pickup to return.
View moreJanuary 3, 2025
Destination: Zurich
The car pickup process was relatively smooth, but the staff at the Zurich counter clearly had a much worse attitude towards people of color.
View moreJanuary 2, 2025
Destination: Zurich
Very efficient and satisfactory.
View moreDecember 29, 2024
Destination: Geneva
Charged a large deposit on my credit card despite everything being paid. Very annoying as it blocks this amount for the entire period of the rental.
View moreDecember 29, 2024
Destination: Zurich
Good
View moreDecember 25, 2024
Destination: Geneva
I specifically chose this company for the Mini Cooper model, but it turned out to just be a gimmick. They didn't inform me during the rental process that the car would be swapped for a different model. I only found out at pickup that it was replaced with a Peugeot 208. These two cars have a price gap of nearly 100,000 RMB, yet they insisted it's the same type of car. When I inquired with the staff at the pickup location, they said the company only owns one or two Mini Coopers, which had already been given to other customers. Furthermore, the car pickup location required taking a shuttle from where the rental process was handled. Even if I wanted to change or upgrade the car, it would waste precious travel time. If you're looking for a Mini Cooper or Countryman, avoid this company.
View moreDecember 24, 2024
Destination: Zurich
Booked several months in advance, but the reserved car was unavailable. Luckily, we got a Mini Cooper in excellent condition. In Switzerland, you don't need a large car, and this one was perfect.
View moreDecember 18, 2024
Destination: Mulhouse
El coche estaba en muy buen estado, en el mostrador fue todo muy fácil,
View moreDecember 15, 2024
Destination: Geneva
Very good, hardly any waiting time, and the staff processed everything very quickly.
View moreDecember 12, 2024
Destination: Zurich
Ja
View moreDecember 6, 2024
Destination: Geneva
The service was good, standard English, and patient.
View moreDecember 4, 2024
Destination: Geneva
Over a month after returning the car, an additional 50 CHF was charged to my credit card. The vehicle was only used within Switzerland and did not cross any borders, so this fee shouldn't apply. It feels like an extra charge, and I hope other users take note.
View moreDecember 3, 2024
Destination: Geneva
Very good.
View more