The staff were really friendly and took the time to carefully explain everything I needed to know about crossing the border.

Great service with a friendly attitude, no hard-selling or hidden charges at all, so the whole experience felt really good.

Picked up the car around 6am and there were plenty of options. They offered three different models to choose from. There wasn’t a Toyota RAV4 available, so I went with a Mitsubishi SUV instead. The car was very new, only a bit over 20,000 km on the clock, and there was absolutely no hard sell on extra insurance the whole time.

The car was pretty much brand new (seven-seater), no issues at all aside from being a bit pricey.

This rental was perfect, seriously have to give Alamo a shout-out. I originally booked an F-150, but they gave me a 2026 Silverado 1500 instead, and the best part was it was basically brand new – only 38 km on the clock, registered 2026-02-10, and I picked it up on the 14th. We happened to hit a big snowstorm in Ontario and I had a ton of luggage to haul, and the truck handled everything flawlessly. Great car, great rental company. Highly recommend – the Hyundai I rented from them last time was also a brand-new vehicle.

No hidden charges, transparent pricing, and prompt refunds.

Very satisfied

Very satisfied

Smooth and easy pickup and return process. Although the car model was changed, the vehicle was relatively new, showing a mileage of over 10,000 kilometers.

Executed according to the contract.

Arrived at the store to pick up the car at 11 PM. The staff simply used a QR code for online form filling, and once the form was completed, I could immediately get the car. Although there was no manual service, it reduced push sales of add-on items. The car's color was free to choose, and I picked the silver Mustang. The convertible operation was simple, and I sped along Canadian highways. Under safe conditions, I tested and found the car was speed-locked at 198 km/h (don't ask how I tested it; adults take responsibility for their actions).

Excellent

Satisfied

Satisfied, no hard selling.

Very satisfied.

Good service.

The staff's attitude and efficiency were both very satisfactory.

Highly satisfied.

Very satisfied

Although my English is not very good, using translation software was no problem. The staff were very patient and explained all the fees clearly. I chose the full-to-empty fuel policy. Especially during the return process, I accidentally drove into the departure parking area instead of the arrival parking lot where I was supposed to return the car. The parking area was too large, and I couldn't find my way to the correct spot. Fortunately, a staff member kindly assisted me in driving the car to the return location. Very nice! Returning the car was very convenient—just handed it over to the staff. The deposit was released quickly, much faster than the one-month wait they mentioned earlier. The car was in great condition, and I recommend bringing an iPhone to use CarPlay navigation and a phone holder. Overall, it was a great experience.