Europcar Car Rental with Van

We showed up a bit late, but the staff handled it really well and made proper arrangements for us.

Service was pretty good overall.

I rent from this branch twice a year and I’m just really used to using Hertz now.

Pick-up and return were both pretty smooth. No pushy upselling either—they just asked once if I wanted extra roadside assistance, I said no, and that was it. Super convenient overall. The car itself was big and roomy, really comfortable to ride in, and it was basically brand new with under 8,000 km on it, so big thumbs up! Only downside is the fuel consumption—just over 10L per 100 km, so not exactly economical.

Super easy to find, just followed the GPS and got there, very good.

The car was new, easy to drive, and the service was really quick.

Really good.

Pickup and return were really hassle-free.

You still need to bring your original license booklet, otherwise they’ll charge you an extra 80€.

Really good overall – they handled my issue quickly and efficiently.

Service was really nice, and they even gave me chocolates.

They try to upsell insurance every single time, and when they’re out of the car I booked they just bump me to a different one.

Really good.

Absolutely satisfied with the whole experience.

Overall really happy with the whole experience – I booked a compact but they upgraded me to a small SUV.

Really great service and very nice staff. The front desk guy who helped me, Tilo, was super thoughtful and attentive.

The rental staff were super efficient and got everything sorted really quickly.

Super happy with everything.

Excellent experience overall.

Easy to find, but the office is pretty tiny.

Really good

They did try to upsell insurance, but there was no pressure at all.

Super satisfied with the whole experience.

Staff were really friendly

Used Google Maps for navigation.

No hard-sell nonsense, everything was processed smoothly.

No hidden fees at all.

Easy to find, super friendly staff and very clear explanations.

My return flight got cancelled, so I called the rental company to change the drop-off time. They handled it quickly and sorted everything out.

No hard sell on extra insurance and pickup was really quick.

Really appreciate the great service.

Overall the rental process was smooth and communication was easy. The car was in decent condition; it just felt a bit sluggish when accelerating, probably due to the model or its condition. The car was very clean, but the dashboard info was all in German and I couldn’t figure out how to change it.

The line moved quickly and was really well organized, plus the staff were friendly and took the time to walk me through the pickup route.

Really good service overall.

Pretty smooth experience, all the paperwork and procedures went through without any hassle.

Really good.

Super satisfied with the whole experience.

The car was great. It was a diesel, and once we removed the trunk cover, we could easily fit four suitcases in the back, including one boxy hard-case.

Overall a great experience.

The staff at the counter explained everything really clearly and patiently. I’ll definitely come back.

Overall pretty happy with the service and the car was in decent condition. Got a tire pressure warning while driving, but it went away after we added air. Kind of a bummer we didn’t get the Audi A3 we’d booked, and the replacement had a column shifter I’m really not used to.

Super happy with the whole experience.

Pretty good overall.

The lady at the rental counter was really friendly and got everything done super quickly.

The car had pretty high mileage.

The staff were really friendly and took the time to explain everything clearly.

Awesome experience

Smooth rental process with no waiting in line at all.

Absolutely loved it, would totally recommend!

There were quite a lot of people picking up cars in the morning, so I had to wait a bit.