Europcar Car Rental with Van

Bilingual staff made communication really easy.

Service was great, pickup and return were super easy, and there was zero hard selling. The car was really new and in excellent condition—absolutely awesome!

It was fine overall.

Europcar’s service was great, I’ll definitely choose them again next time.

Really great rental company, and they actually let you take the car over to Sicily.

The rental company was fine overall, but they charged €274 for the border-crossing fee plus one additional driver for 18 days, which felt a bit steep. Apparently the cross-border fee has gone up recently.

Really friendly staff and super efficient service. Picking up and returning the car was really quick, and they refunded the deposit right after I dropped the car off. They’ll recommend an upgrade when you rent, but you can just say no if you don’t need it.

There was a line and only three service counters, so it took a while to get things done.

First time using them and the service was really good, no complaints at all.

The staff were super nice and explained all the paperwork really clearly. They didn’t keep pushing extra insurance or anything, and the whole process was really smooth.

The rental company’s service was really professional.

Super satisfied with the whole experience.

Service quality was excellent.

Absolutely satisfied from start to finish.

The staff were really friendly and easy to talk to, everything went smoothly.

Overall pretty good, no major issues at all.

Pickup was quick and hassle-free.

Super satisfied with everything.

I rent from this company a lot and they’ve been consistently great.

Super easy and straightforward. They took a 350 CHF deposit and refunded it to UBS within a day or two.

Europcar has always been the benchmark among the big rental companies for me—service is great and definitely better than Sixt. I wanted to drive a BMW, but they said I arrived more than an hour late so they couldn’t hold the X1 and offered an Audi Q3 instead, saying it’d be roomier. When I went to pick it up I realized it really was bigger, and then they actually upgraded me again to a Q5, which was a fantastic surprise. The car was quite new but had lots of scratches, so I took photos of everything. The scratches are most likely because streets and parking garages in major European cities are really narrow. If the car hadn’t had so many marks on it, I’d have given them a perfect score.

The whole process was really quick and straightforward.

The staff member who helped me was a lady and she was incredibly careful. She even spotted that I’d typed an extra “i” in my email address and fixed it for me. She also cleared up a wrong message in the QEEQ app about cross-border rentals and overtime service fees, which I really appreciated.

Everything was great.

They gave us a brand new MG, which was a really nice surprise.

Super friendly staff and really efficient service.

Highly recommend this company, everything went really smoothly.

The staff were really friendly and patient. They answered every question I had and reminded me that I hadn’t bought any extra insurance. They said since I’d already bought it on zuzuche, I was fully covered. Then one of their colleagues walked me to the exit, we checked the car together, they clearly marked every existing issue, asked me to sign, and gave me a copy to keep for the return. After that, I could just drive off with peace of mind.

Super fast and efficient.

Absolutely fantastic service

Super quick process, really patient staff, and absolutely no hard selling at all.

Super convenient!

I’d already filled out all the paperwork online before the trip, so when I got there it was super easy—just picked up the keys and went to the assigned spot to drive off myself. Since I’d bought full coverage in advance, the staff even reminded me there was no need to buy extra insurance on the spot. They said I could check the car if I wanted, but it really wasn’t necessary because everything was covered.

Service was absolutely spot on.

Whenever I travel to Europe I always go with EUROPCAR. Their cars are pretty new; the price is a bit higher, but totally worth it.

Barely had to wait in line, everything moved really fast.

Very efficient and the car was exactly as described.

Super satisfied with the whole experience.

Pretty good overall, everything went smoothly.

Landed around 10 a.m. and found a sign at the counter saying to wait 30 minutes. After quite a while, a staff member finally showed up with a coffee, and by then there were already 4–5 groups in line. Once they actually started working though, the paperwork went through pretty quickly.

Overall it was great, but the car I picked was a bit old and small, so with Iceland’s strong winds it didn’t feel very stable to drive.

Very satisfied with the overall service.

Pretty good overall, nothing to complain about.

You really feel that laid-back Nordic vibe when you pick up the car — it’s super chill and unhurried.

They charged me for 6 liters of fuel even though I picked up and returned the car with a full tank.

Pickup and drop-off were both pretty quick, no lines at all.

The rental office isn’t in the same spot as the pickup location, but everything was handled really efficiently.

Located right on the first floor, super convenient and not crowded at all.

Europcar is one of the most reliable car rental companies in Europe.

It was fine.