While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.
Me retienen un dinero en la tarjeta de credito que aun no me han devuelto y hace ya 2 dias que entregué el coche con el deposito lleno y sin ningun incidente.
“I am disappointed with the customer service of Europcar”
About Europcar:3.0/10
I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking
I had to give $2000 deposit which I was not informed before
Their customer service is very poor and they have charged me VAT on the VAT meaning extra $17 and they refused to even listen to their mistake or trying to resolve it, blaming QEEQ for not giving them the correct information and therefor charging me extra for no reason.
Undisclosed charges for insurance.
Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.
“A great stay in Israel even greater with Europcar”
About Europcar:9.3/10
Very good rental agency. There is no additional airport fee aside from the rental price you pay on easyrentcars.com. The car had only 7000 km on the meter, was a little dent and scratched which is normal for Israel. Counter personnel was very polite and very helpful in explaining the conditions of the rental. We have been also explained to avoid the 50 Shekel (NIS) fee by not going onto Highway no. 6 which is payable by an electronic system, however, we choose to drive on it and to pay the fee which in our opinion was acceptable.
About QEEQ:10.0/10
Easyrentcars.com did a great job as always and also rebooked with the price alert function turned on.
I returned the car but I didn’t have receipt it until 2/3/2024. The procedure is too slow. I took full coverage insurance so I don’t pay anything. Whenever I return car I received the receipt right away but not this time.
Nobody has warned me that rental at budget from the airport is only for tourists. Spent extra hour to take a car from another budget's office. The employee at airport wasn't helpful.
The car had done 100,000 kms and was absolutely knackered. Falling to pieces, dented, scratched and no rear windscreen wiper on the arm.
It didn't break down (that was a miracle) but it was unpleasant and anxious every day.
“Overall adequate I made it back to Tel Aviv in one piece
Thank you”
About Europcar:6.0/10
The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists
Overall the van performed as well as expected
About QEEQ:8.0/10
Update your rental vehicles. Don’t give out worn out damaged vehicles
The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.
When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience
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