This was one of the best experiences ever while renting a car (even without any upgrades). We have very much appreciated the quality of service, smoothness of the pick-up/drop-off, the hospitability and friendliness of the people
Base on my experience with the rent car I almost never got what I actually rented, some claim will give upgrade but i don't think so..
But this time it was real upgrade as i rented Rav 4 and they give me Pajero 2019
whilst the counter staff were very good, car handover was very poor - the chap filled out the form identifying all of the existing damage to the car - switched the engine on then said "there you are" and walked off
Europcar at this location (Muscat, Oman) were very efficient and friendly. I was upgraded to a larger vehicle at no cost to me. Very satisfied.
About QEEQ:10.0/10
Second time I have used QEEQ.COM. One rental in Canada and the other in Oman.
Good service and excellent follow up when I had an issue in Canada. Will always consider usingg QEEQ.
I have booked Toyota Rav4. However, i have been provided with Kia Sportage!!
Anyway it was very good and exceeded my expectations.
The stuff were very helpful.
There were two negative points:
1) it takes long time to pick up the car.
2) when I drop off the car I have been asked to pay OMR 5 (around USD 13) as car wash fees which is too much.
“ATTENTION: Europcar sneaky supervisor tried to downgrade our booking with a cheaper 4WD. Hold tight!”
About Europcar:4.7/10
The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking.
His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances.
I believe that they should think more about how to treat better their customers and give real value for the money we spend.
“Good service from Europcar Muscat Airport but check your car carefully before driving away.”
About Europcar:9.0/10
We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.
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