I am writing to express my dissatisfaction with the recent rental experience I had with your company. upon arriving at the rental location, I was provided with a significantly smaller car than the one I had reserved and expected.the reservation clearly stated that I would be receiving a [hundyi elentra , or similar categories , which was essential for my trip due to , luggage space and comfort. Unfortunately, the vehicle provided to me was not suitable for my needs and its smaller.
it happen a conflict between the qeek company and the hertez company .
About QEEQ:7.0/10
I am writing to express my dissatisfaction with the recent rental experience I had with your company. upon arriving at the rental location, I was provided with a significantly smaller car than the one I had reserved and expected.the reservation clearly stated that I would be receiving a [hundyi elentra , or similar categories , which was essential for my trip due to , luggage space and comfort. Unfortunately, the vehicle provided to me was not suitable for my needs and its smaller.
it happen a conflict between the qeek company and the hertez company . i contacted qeeq on whatsupp and they told me to provide the agreement between them and hertz wich is not logic by me to be the communication channel between the two companies.
It was observed that the front desk staff were asking about the payment that already paid online. I had to rle explain to him that I has already paid for the booking through Easyrentcar website.
“Bad smell because of cigarette smoking i
High beam didn't work
Delivered almost with an empty tank”
About AVIS:7.0/10
I got a free upgrade from Corolla to Sonata, but the previous car user was a smoker and it took a couple of days to get rid of smell. Also the high beam didn't work.
According to contact should be tank full to full, but the real case was same to same and the car delivered with almost empty tank (less than 70Km)
Car was new, clean, and in good condition. However, the front desk person did not see the reservation at first and it took him a long time to figure out a way to give me the car.
About QEEQ:8.0/10
I was worried as the Avis front desk could not find the booking.
Guys, actually it was one of the worst experience I ever seen in my life! they gave the car without fuel, after 10 minutes from leaving the airport the car has been stopped because of the fuel and I waited more than an hour to go get fuel and get back to the car, it's really a shame!
Main issue is Riyadh airport T2 pickup location always has issues of system
down or no cars resulting in long waits
Always go to T5 atleast they have cars
Car wasn’t cleaned properly inside but was good overall
The car was a brand new Corolla in absolutely pristine condition. It was truly a pleasure renting that car. The attitude of the service staff was very professional. The entire process was handled very well.
About QEEQ:10.0/10
The booking was easy. The price offered was reasonable and overall a very easy platform to get good cars within budget across all service providers.
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