GEORGIA CAR RENTAL REVIEWS

All was good

Great

The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.

You need to have suppliers who maintain a standard on their vehicles, this car was a safety hazard and not worthy of being driven on the roads.

The car had a lot of damage. The bumper and grill had holes in it and it was covered in bird poo

The pick up was smooth. Customer service once on phone was sketchy due to language barrier as they dint speak english. Drop was weird as my wife had to go inside and call the person. The person was trying to get money from me for cleaning the car which is unheard of.

We've booked Suzuki Swift and received brand new Suzuki Vitara - nice upgrade. What did dissapoint us - Kutaisi is a small airport and probably due to that permanently there is nobody in the office of Enterprise/National car rental. We even agreed via sms, precise time of drop off the car - but nobody came and finally after few calls we left keys on a desk in empty office.

Car for rental need to be checked and well prepared for customer.

When got some urgently, cannot contact you via phone call. Customer and local company should have contact channel via others application such as WhatsApp too.

Excellent and efficient service. Communication and everything were just perfect. Nice and friendly staff ! Cannot expect more. Highly recommended

AC was poor condition. we expected some more cleanliness.

Easy pick up. Friendly staff

It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help. I NEED A FULL REFUND AND COMPENSATION. ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.

Notre avion a atterri à 22h45 et nous avons dû attendre 1h la personne en charge de nous amener la voiture. Il est arrivé sans s'excuser de l'attente à l'aéroport. Il nous a fournis une voiture plus grosse, mais totalement crasseuse. De la terre, de la poussière à l'intérieur et à l'extérieur. Rien n'avait été fait. Lors du constat des chocs et des rayures, ils nous était très difficile voir impossible de constater les rayures tant la voiture était sale et qu'il faisait nuit. Le réservoir de la voiture n'était pas plein. Il manquait 5 litres d'essence. La voiture était garée sur le parking de l'aéroport et nous avons dû payer le stationnement pour sortir du parking...

Easyrentcars à été impeccable comme d'habitude. La réservation était "sous confirmation", la confirmation a été reçu en moins d'une heure.

They have 2 offices in Tbilisi and they could manage change our pick up location. I don’t remember seeing pick up option from the center, however it can be easily managed on the site. The only thing is we spent more than one hour because location on google maps shows new under construction location and then we couldn’t figure out the insurance info and how it actually works. Unlike other car rental companies they charge for additional driver. And at the drop off we were told that the car was received cleaned, so we supposed to wash it before handing over but when we picked it up the staff told us clearly that the car should be just clean enough to be able to inspect it. The worst was 3 closer to 2 bars tank, so it’s much harder to calculate how you should give it back. Full-full must be the only condition I think.

The car was in a poor state. 355.000 km, radio did not work, all sort of warning lights were flashing. Car was fool of external damage. However it was much better than average car on Georgia roads.

We booked a small car Honda Fit for our trip but Surprice Car company gave us a surprise with a bigger car Toyota RAV4. We are so glad because we drove up mountains of Mestia Svaneti and everything went so good. The condition of the car was perfect, clean and comfortable. They provided extra booster seat for my daughter. She was so happy to sit on it. Staffs provided an excellent service. Good communication in English. The staff picked up the car from our home. We are so thankful and happy as we got to enjoy our family trip wonderfully without any worries. Definitely anyone who wants to rent a car with complete insurance coverage. This is the most reliable car rental company. 5 star service! Highly recommended to anyone visiting Georgia.

Booking was good and smooth. Staffs were very considerate. Sent me emails to check on our flight details.

They said there was damage on the front of the car. I disagree, the damage was already on the car

I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.

There is no Hertz counter in the Rent-a-Car area of airport terminal, but the Hertz representative was waiting for us. The flight was delayed for more than 1 hour and the guy was not so happy about that, but no charges were imposed,

QEEQ.Com booking was easy, Price Protection did not activate...

Me.Nick from super car very professional person. Had given me lot of information as well as very helpful.i would like to recommend supercar specially for Georgia.very honest people. Also I did not had any issue whole return. My deposit 300$ was back to account within 5 days.

Regarding the counter payment and balance payment I had small miscommunication.but all over ok

Like: I liked everything about the vehicle and the Avis office.
Dislike: When I dropped off the vehicle at the airport, there was nobody at the office, I had to wait over 30 minutes for the employee which is not ok