Got upgraded to Q7

Chinese rental company, easy communication.

Good service, responsive to questions

Very shift people, gave me a big car with terrible cigarette smell then swap that car for big SUV, which is not my use. they push you to get what ever they have regardless of what you have booked. car looks good outside but inside dust and stain/sticky steering wheels, seats, door handle etc.

Condition of car was not up to standard. Poor Customer service as well.

You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.