Almost no service

My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.

We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.

Penalty for the gas (half tank instead of 3/4) was very high

Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.