UNITED STATES CAR RENTAL REVIEWS

Charged for things I did not ask for

They wouldn’t accept my credit card because it doesn’t have my name engraved on it, this is a security measure of banks in my country even though I did show the app where the card do has my name they would accept it, I ended up paying a fee as high as the rental for underage driving (24 years old) because only 1 person in our group had a credit card with their name engraved and she was underage (24 yo) When returning the car the staff on the counter (a different person from the one at the pick up) told us it was indeed possible to accept a credit card with out the name engraved on it, it was only necessary to show the app where the name was visible in the card and the driver license. I spent $200 dollars additional to my rental ($350) just because the staff chose to not accept my credit card and my bank app with my made, I’m not underage (26 yo).

They charged me 2 days before my arrival automatically, then the person in the counter at the pick up (dollar.) told me to never pay via the app because if there’s any issue (not accepting credit card, etc) I would’ve lost my money. It’s hard to understand what’s right and what’s not. QEEQ called me and told me that if I didn’t pay before hand they would cancel my reservation but the staff in the counter at dollar. told that’s not true?

Wait at counter was ages

QEEQ deleted my booking without notice despite taking my money. This was discovered at Hertz counter. Hours later QEEQ rectified by booking through a different company, miles away, that ended up charging me an extra 200 dollars.

Very easy

There were 6 people waiting for cars and 2 servers. However another member of staff helped us check in on the self service machine which was very quick

Happy with booking process

受付カウンターは3〜4人並んでいましたが、Hertsにメンバー登録していたので(空いている)Herts専用カウンターで手続きを。車種は予約時と同じでした。 受付の方も親切に説明をしてくれました。

初めて利用しましたが、スムースに手続きが進められ、空港では“トラブルなく“ 車を受け取る事が。

Drop off location was not easy to find as it was not well sign posted from the main road.

Customer service was terrible. Staff refused to acknowledge my credit card rental insurance

Good service, recommend it.

Qeeq has rebooked my rental as they have found a cheaper offer, this is excellent. The whole process was flawless as usual. I totally recommend this portal and I'm using it every time as the total price with the insurance is far lower than the competition!

予約は、ホンダフィットと同等ということだったが、来たのはマツダの車であった。ただ、走りやすく、高速でも充分な力を発揮していた。 しかも渋滞中でも使えるクルーズコントロールが付いていたので、楽だった。

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

el coche tenía un foco trasero roto. No lo vi porque era de noche cuando cogí el coche. El personal a la salida del local dio la vuelta al coche y no me dijo nada. Me hizo firmar el papel y me dijo que saliera. Luego resulto que el portón trasero no se cerraba. empujabamos la puerta, se cerraba pero 2 segundos más tarde se volvía a abrir.

Muy buena atención

good

good

Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made

Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

No issues

No ofrecieron mejora

Excelente todo con QEEQ

El agente que atendió muy amable

El coche en perfectas condiciones. Solamente en el counter de Budget me querían vender todos los seguros nuevamente. No respetaron el contrato con QEEQ. Eso fue un desastre. Por eso no uso normalmente Budget.

El coustemer service de QEEQ impecable. Siempre responden cuando les escribo y también reaccionan cuando los necesito. Vielen Dank