Great value for money.

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Very easy to book with this .com.

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

We were given a VoxWagon Golf instead of the toyota Yaris. The car was filthy and reeks of cigarette for the whole 24 hours that we had it. There were lots of fluid stains on all the seats too. They shouldn't rent out this car to anyone! It took 30 minutes for Atlas to pick up the phone when we called them from the airport for pick up, which is after 9am, their opening time.

The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price. I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that. This was my first time with Atlas, I will definitely use this again and recommend it to others.

Booking was easy. Everything went smoothly.

The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!