Very fair price for a new model rental

Very satisfied.

Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance

Top marks, process of booking was simple and easy to use

Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.

The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm