Excellent service from EasyRentCars

Very satisfied

Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.

The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!