Excellent service from EasyRentCars

The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.

Average. The car rental company at Monterey Airport neither has a counter nor staff on site. It took a long time to figure out that you have to call them to arrange a pickup. The car provided was different from the one originally selected, and there were issues with the car itself, such as windows not rolling up and the sunroof not working—overall, the condition was mediocre. Additionally, if you forget to refuel, the company will charge extra for it.

This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.

Mex salesperson, kept telling me that since I purchased insurance through EasyRentCars, I was not insured locally and that I would have to buy insurance through them. I insisted I was already covered, because what I bought from EasyRentCar and due to another travel policy on my Credit card, and they very unwillingly let me leave but only after putting down a very hefty cash deposit which would have been lost if any accidents. It made the experience a pain and I felt like I was being preyed upon. (Even though I spoke Spanish and was very nice to them.)