good car fair price, but was charged a sur charge that NO told me abbout

Best

Best

What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.

Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose. Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.

Like: Staff were so unbelievably friendly and so helpful. We had come from the UK and they were so nice to us. The hire car was spot on, made our Maui family trip a memory we will never forget. Thank you so much. Mahalo Megan!!
Dislike: Nothing

Like: Freindly staff and informative
Dislike: I was upselled to a jeep but it was worth it so happy I did it.