Excellent

Every staff member provided excellent service. They even drove to the airport to pick me up, which was quite far. Excellent service.

As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.

Vehicle only quarter full at pick up. Vehicle blowing massive amount of smoke on acceleration and following vehicle stopped us to inform us. Informed desk on return and either didn't understand or disinterested.

Quick and efficient