just about Ok until; the drop -off which was appalling .

The queue was incredibly long. This was the first time I encountered a 30-minute wait for picking up a rental car, probably because the price was cheap. RecordGO had over ten service counters and eight self-service machines, yet the wait was still very long! There were two types of deposits: 1. €129 fuel deposit, 2. €1200 insurance deposit. The process was relatively smooth overall. Right before returning the car, I refueled until the pump clicked at the nearest gas station to the airport, then drove about 1-2 km to return the car. However, the staff said the tank was not full??? I was confused and explained that I had only driven 1-2 km, and the staff replied, 'OK, no problem, it's fine!' But the next day, €69 was deducted from the fuel deposit, and I only got back about half of it! Absolutely ridiculous!

Excellent service. The attitude was much better compared to when we called. Purchased full insurance. The pick-up and drop-off process was smooth and hassle-free.

The self-service is convenient, but I was charged an extra 10 euros at the end without explanation.

Satisfied

Great car, smooth check-in process and drop off :)

Easy booking and much cheaper than alternatives!