SPAIN CAR RENTAL REVIEWS

Returning the car was a stress, but the woman at the return counter said not to worry they will take care of it now

This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.

To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.

The service was excellent.

The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad.

No waiting in line, quick and efficient process.

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!

At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.

Very satisfied

The interior space of this Fiat is quite spacious and very convenient.

The service at this car rental was quite good, but unfortunately, I originally booked a Fiat 500 and ended up with a Fiat Panda. When I asked the staff, they mentioned they rarely have the Fiat 500 model available.

Very comfortable, a perfect car rental experience.

Pickup and return were super convenient.

Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.

The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company.

There were only two staff members, but overall they were fairly efficient. It took about 10-15 minutes to process each order. They did try to upsell their own insurance, but once they knew I had third-party coverage, they didn't push further.

Pretty good. It's a large rental company, very professional and reliable.

The service was excellent, and the car pickup and return process was well-organized and convenient. Remember to bring two credit cards under your name.

Smooth service exceeded expectations.

Smooth and easy. Paying couple of days before pickup is a big advantage.