Smoot and simple

The service is quite good. I rented a small car, but they gave me a larger one. The service was very enthusiastic. The car broke down on the last half day, and Budget drove two hours to deliver a new car. Highly commendable.

The car was fine but ultra sensitive acceleration and braking made it a pretty bumpy ride. Ended up always starting in second gear which was better but a bit strange?

The car was not perfectly clean but with an acceptable level of cleanliness. Budget staff was very helpful.

Like: I received what was advertised
Dislike: The added extra insurance wasn't fully explained by counter staff so I refused it. Luckily I didn't need it.

Like: Budget staff were excellent, even when picking up the car around 5 in the morning, and were friendly and efficient. I had to extend the rental for an extra 2 days and was done in minutes at a branch in another province.
Dislike: 1. I was billed prior to receiving an invoice. 2. Billed for 2.5 litres of petrol even when filling up at the Airport.