“Enjoyed our car for a good price, all worked out fine”
About Budget:8.0/10
Car was a bit tired and hadn’t been cleaned or valeted. However was adequate for our trip and was an upgrade on what was ordered. Desk was helpful and quick once the queue had gone down. Great drop off, parked in one of several lanes, took luggage and handed over keys.
About QEEQ:9.0/10
Offered a good price, cheaper than going direct, was nervous about using them as hadn’t done so before but seems to have worked well. Didn’t bother with the price tracker feature.
I took diamond membership for car rental and the deals, $1 freeze are very useful and the prices I have paid seem competitive so far. What seems less useful is the booking.com extra 7% which is rarely available, the price drop protector which on my 4 rentals kicks in at 5% but the price has never dropped by more than 4%, and all the coupons which aren't applicable
“Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.”
About Budget:7.0/10
We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.
Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.
About QEEQ:7.0/10
Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback
“Bad expeience and not match my order expectation”
About Budget:4.0/10
The car was very noisy and when noticed it was too late and far to return to replace. It appears that had been used extensively before, almost 100,000 miles. I was busy in my business purposes and short in time to call or replace it during the trip
Also the size of it was seem smaller and not at the level in the order of mid-size SUV.
About QEEQ:7.0/10
I communicated with your whatsapp channl which was responsive.
Great service. One bit of feedback is that i couldn't actually find on any communication which car rental company was being used by QEEQ so i had to contact customer services to know which counter to go to.
Due to a change in plans I needed to retun the car ealy to Cairns on Sunday 25th Feb meaning I am owed a refund for the unused days. I was told at the counter that an updated invoice would be genrated via email. That has not happended at this point. I would like to request a car hire refuen for the unsed days. I was due to return the car on Wed 28th Feb so am owed three days charges.
“Avoid: Budget throws in extra fees after you drop the car.”
About Budget:5.0/10
The questions here on qeeq are very misleading. Somehow it gives a score of 7, yet where is the question about whether I was ripped off or not? On that can I give -10 score? I brought the car back with a full tank with evidence to prove yet they charged me 19 gallons x ~$3.50 x 2 (133 usd) after I got on the plane. Hoping this is an honest mistake but no response from Budget this far. So essentially l my booking cost doubled.
About QEEQ:10.0/10
The price booked for did not at all represent the price I paid. Thus far I have paid both Qeeq and Budget so the prepay has not be discounted. This again might be Budget's fault but it makes me lose faith in booking via an aggregate site rather than direct.
“The Budget counter experience was a nightmare...the car was great”
About Budget:8.0/10
The issue at the Budget counter was....we were in Mexico when I booked and Budget had a problem with that...they didn't say why...just the way it was. The lady was bitchy and rude
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
IanM
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