“No sirve la reserva ya que ahi te dan lo que quieren”
About Budget:6.0/10
El auto reservado no lo respetaron, me dieron uno varias categorías mas bajas y no me dejaron rentarlo a menos que pague un seguro adicional con ellos.
Para la devolución no estaba el personal disponible en el mostrador y a la fecha no me han depositado el fondo retenido.
“Terrible experience with Budget car hire, be aware of additional charges.”
About Budget:6.0/10
Unexpected charges at the time of the booking it was clearly mentioned that collision waiver is included. When I picked the car I was sold additional car insurance for €175 which was more than the actual rental amount of the car for four days. I was told I wouldn’t be given any vehicle unless I paid for the additional insurance for excess on the car. This was certainly not mentioned in the booking documents and process. I contacted QEEQ but no satisfactory reply was given to me.
About QEEQ:7.0/10
Very slow to respond, didn’t give any conclusive response, I claimed €175 which were charged compulsive without my agreement
In the middle of the trip, a warning light came on that required an engine oil change - something that forced us to go into the Baguette branch on the way, apart from that the trip was good and comfortable
About QEEQ:8.0/10
Using the website helped to get a good deal on the car rental
I did not need to wait in line
But line could easily form if staff need to deal with any issues
Only 2 members of staff to deal with both collection of cars and people waiting to drop off
However not staffs fault could just use extra team members when busy
Also drop off instructions not supper clear in car park outside
Nothing telling you where to take the keys ?
About QEEQ:10.0/10
Everything worked well not problems would use again
Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.
About QEEQ:10.0/10
Qeeq worked well. Had never heard of it before so was sceptical but that turned out to be unfounded. They gave us a heads up about the hold/bond that would be required on pickup which saved us stressing about it at the time.
“Although we had to walk 15 min to pick up, we loved the car that we got for the price!”
About Budget:8.0/10
The car was great. The guy didn’t bring us our car like he did for other passengers and made us walk to get ours. Additionally, we did not get a drop off service although it was a 5 min or less drive to port and I told them I was pregnant.
About QEEQ:8.0/10
QEEQ was fine to book with. However, when I’d thought we’d booked at the wrong rental place, they offered no help in transferring the car to another location. Fortunately, we found we did book at the right place but we were annoyed that QEEQ customer service would not have been able to assist us if we had not.
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