Good quick service

Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.

We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

Car was excellent. Did not like counter staff trying to sell me insurance at the counter. I had bought full cover with Easyrent. Pretty much told , if you break down you are on your own.

Easyrentcars was easy

The car was not fit for the road which we found out half way through the journey to our accommodation- the brakes needed attention. The tracking was out - the car is not being maintained to an acceptable standard. On drop off they tried to charge me for a scratch to the window that they had not seen on pick up - luckily I had clear pictures to show the scratch on pick up. Terrible stressful experience