ITALY CAR RENTAL REVIEWS

The car rental process was smooth, returning the car was hassle-free, and the staff were really nice.

Overall, quite satisfied.

Not bad.

Very easy to locate. First of all, the airport is not large, and just outside the door in the nearby building is the car rental hall with several brands clearly marked. The staff were very welcoming. Having been to Europe several times, I must say the young lady who assisted us this time was genuinely very nice. After completing the paperwork, the parking lot is directly in the building's upper level. The person assisting in the parking lot was also a young lady, which is not common in my many car rental experiences in Europe—it’s usually older men or women. The local Italian young people provide good service. We weren’t too keen on the car they initially offered, but they allowed us to choose another car of the same class on the spot. The car’s condition was excellent.

Pretty good!

Hertz just hands you the keys without anyone checking the car condition with you, but they do email you detailed information about any scratches on the vehicle. Returning the car is easy too; you just drop the keys in the designated box at the drop-off location.

It's okay.

Picking up and returning the car was super convenient, and they even upgraded the car for free. Just waiting to confirm if there will be any unreasonable charges.

Satisfied, the process was simple.

Pretty good.

First time renting from them. Very impressed.

Once again very excellent rental.

The service is excellent when purchasing full insurance.

Very satisfied.

Recommend better models based on your actual car usage.

Very good.

The service was excellent! The staff, especially those handling pick-up and drop-off, helped me resolve many issues. The car provided was of great quality, powerful, and impressive!

The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.

They didn't have the Focus I wanted. At first, they gave me an MG4, which I declined. Then they offered a Jeep Avenger. I thought it was a sedan where I could hide luggage, but all the cars turned out to be hatchbacks. Thankfully, the trunk had a black cover so luggage inside wasn't visible from outside.

Very reliable and satisfying.

Maybe because I didn't purchase full insurance at their office, the staff didn't seem very happy. The car only had half a tank of fuel when I picked it up, and it wasn't cleaned. However, they didn't say anything when I returned the car without a full tank.