ITALY CAR RENTAL REVIEWS

They barely tried to upsell anything, which I really appreciated.

Service was decent overall, but the VW T-Cross I originally booked got swapped for a Fiat 600. That car felt really light and floaty to drive, which I didn’t love, but everything else was fine.

They gave us a really new car with only about 8,000 km on it, no upselling at all, and the return process was super quick.

Pretty good overall – pickup was really smooth, the car was quite new, and I got a Fiat 600. Driving it was a nice experience too.

Super easy to find, just wait at the entrance when they open—no need to line up.
Got a nearly brand‑new Opel with only 1,400 km on it, absolutely awesome.

Very satisfied

The rental company’s service was great, and they explained everything really clearly.

No waiting in line, super quick process, and no hard sell on insurance.

It’s been less than a week since we returned the car and so far there haven’t been any hidden charges, which is a relief. Just a heads-up: when you land in Milan, leave plenty of extra time. Our booking was for 3:00 p.m., but we spent almost 3 hours queuing at immigration, so we arrived to pick up the car 2 hours late. They then told us we had to pay an extra €162 to switch to another vehicle.

Got to the pickup location early but they wouldn’t let me take the car in advance, even though I’d already chosen the earliest pickup slot for that branch. No idea why they had cars at the airport but still wouldn’t release one before my time. Ended up sitting there for about an hour before I finally got the car. That said, the staff were actually really nice – no hard selling, no hidden fees. When returning the car, I had to park in a parking garage and it was already after closing time, so the key drop box was pretty hard to find. I had to ask people in a local supermarket and staff from other rental companies before I figured out where to leave the car and keys, but once I got there the return itself was quick and hassle-free.

Pickup was just outside Verona airport on the left when you exit. I first tried to use an embassy-certified translation of my license, but the counter said they needed an IDP “white booklet” (not the Chinese one, but looks like they prefer the white booklet, plus translation + notarization + apostille). I pulled up the official explanation from the embassy website and asked to speak with the manager; after they checked and searched, they made an exception and let us take the car. We got a Citroën Aircross, basically brand new with just over 6,000 km. It had a rearview camera, lane/speed/collision warnings, wireless charging, etc. No spare tire but there was a tool kit. The rental car lot roads and exit are quite narrow, so be extra careful when driving out. They didn’t push any extras, just asked if we wanted Telepass at €25 per day, and reminded us the car only came with basic insurance from the rental company (we’d bought full coverage separately on the platform). We paid the one-way drop-off fee on the spot. Overall, everything went pretty smoothly.

Not bad overall. They tried to sell me their own insurance, but once I told them I’d already bought coverage back home, they didn’t push it and just let it go.

Really good overall.

After they checked my booking details, the staff just briefly asked if I wanted any extra insurance, no hard selling at all. Then they handed me the keys and the pickup slip, explained the basics, and the whole process took barely ten minutes.

This was awesome! I got a BYD hybrid and a full tank took me about 1,200 km. With gas prices skyrocketing these days, that’s a total lifesaver!

They downgraded the car I booked, but to be fair the price for a compact was pretty cheap. In the past they were always out of cars and only offered paid upgrades, so this was a bit of a change.

Pretty good overall.

I originally booked a VW T-Cross, but they upgraded me to a Ford wagon, and I was really happy with the car’s condition.

They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

Staff were really friendly and it was super easy to find.