Terrible and put a dampener on our trip away.

Got a citreon C3 great little round around for the Amalfi coast hills.

Great Service

I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.

Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.

The car I booked was much bigger than the one given. When I challenged staff they were not interested other than to want to charge me more for the bigger car!!!!! .......crazy and I will not use you again

Service was very good counter staff was professional and friendly

It all went very well no problems at all